UpworkReviews 2,128

Upwork takes no responsibility for anyones problems. They act like a middle man that doesn't have to resolve any issues putting sole responsibility on the freelancer and the client. When the freelancer and the client are on bad terms though, you come to find out there are no real solutions and when money is involved, this is a huge issue.

As a client, I've had 2 issues with freelancers and I'll leave it at that. I'd be writing a novel to describe my terrible experience with freelancers eager to sell their skill and desire to deliver on your project, to then only complain when they spend hours fixing their own mistakes. Blame you and get mad that it's a fixed contract price. I've wasted over $1,000 on this site with freelancers who treat their clients like crap. It's clear why they can't get clients on their own without this site. Upwork clearly doesn't care who works on their site. They should be focused on helping their customers who pay and actually make them money. They've done nothing to help and I'll be staying far far away from this company. I urge you to learn my my lesson and save your own money before going to this platform that should be shut down.

If I didn't have such strong principles I would have just let them keep my money the mediation process was not worth the abuse I endured at the hands of the con and the one sided devious UpWork employee mediator. Of course upwork doesn't get paid anything if the freelancer doesn't get paid so naturally they will side with the Freelancer, Even after I eventually won my right to a refund I had to again call email and fight to get it returned to my bank account. And still waiting 60 days later.

This platform was working well for my freelancer, so she suggested I sign up for it and hire her through there instead of Fivver. I switched platforms and my account was immediately suspended for violation of service terms. I did no such thing and was not even given the opportunity to dispute their decision. To top it off they suspended my account and now I can't delete it. They have all of my information, including my financial information and are refusing to remove it from their site. I will be contacting the BBB about them. What a horrible company. They must not like money.

I am (was) a client. I don't want something for nothing, but I also don't like being stolen from. Upwork advertise in Australia, using an australian site, my account was set to Australian Dollars, so the site should then either state US infront of freelancer rates, OR, I should feel confident that as my currency is set to Australian Dollars I am viewing rates in Australian dollars (a no brainer really). No! They advertised in australian dollars, billed me in australian dollars BUT charged my card in US dollars. So the $1500 AUD that I budgeted suddenly becomes $3420 AUD, unknown to me. When I brought to their attention they were hedgy, gave differing responses, and pointed me to some fine print buried in the terms and conditions that says they bill in USD. Well then either advertise in USD or notify the client that we are viewing AUD rates but will be charged in USD. RIP OFF. Stay away from these sharks. My accountant tells me the invoices are useless as they say I've only paid $500 when I've paid over $850. RIP OFF as I say! I feel sorry for the freelancer who did an amazing job until I pulled the plug. No-one benefits when platforms steal like this.

I found one client after a several days submitting proposals. Gained 300+ dollars. Verified my Passport and video chated with customer support. She approved my verification. After two days I got mail that says my account suspended. I send requested docs. Got another mail that my accound permanently deactivated. I cant login with my login. All my earnings I cant get. This is second time opening topic about this situation. First time one of moderator (Joanne Marie P) replied asking my email, after posting my email, that account also blocked. This is my 5th account. If cant trust the system how we can trust users, clients. Why not answering, only deleting and blocking, why not solving the problem? If there is misunderstanding or mistake, deleting or blocking is not solution.

I thought i was hiring a freelancer from the USA, turns out he was from and African country.

Upwork allows fake profile images, fake country locations and fake work skills to be displayed on their platform.

This cost me big on a job that was completed not to the specified request.

Upwork do not care when the work is of low quality or does not meet the contract specs, they say they are not responsible for this and i just have to work it out with the freelancer who refuses to refund my money.

This will not make any judgements if the customer is not happy with the work, so you are stuck with no satisfactory job completion and no refund.

Upwork boasts of having TWELVE MILLION freelancers. Impressive. But if you are one of the 12 million, it is insane. How can 12 million freelancers expect to EVER get a job with Upwork? I have been with them for quite a while now, and have spent a lot of money for tokens in which to submit proposals. No matter how much I've tweaked my profile, no matter how much I've gone through their "training", I have yet to land one single gig. Then I got to thinking about it. At 15 cents a shot, and 12 million freelancers bidding on jobs,... that's a potential revenue of almost TWO MILLION DOLLARS for one job listing! And that is only if it cost only one token (they call them "connects"), but they all cost at least two connects, or 30 cents, so that's really around $3.5 million potential revenue off one job listing.
But my question is, What if they are posting FAKE JOB OFFERS? I can't prove it, but they say they award three million jobs to writers each year. That means at least nine million writers NEVER GET A JOB... even though they are spending no telling how much for tokens to bid on jobs! But if you really wanted to boost your revenue, what better way to do it than offering jobs that don't even exist! That way you can lure your freelancers into spending millions upon millions a year for the right to just bid on a job!
Remember, they are a billion dollar company... how in hell can they generate a billion dollars off of three million jobs awarded? THINK ABOUT IT. Especially since most of the jobs pay almost nothing.
STAY AWAY FROM THIS COMPANY!

Defiantly not worth it!

So if you use the time tracker, the freelancers can just use as much time as they want and you pay the hourly rate no matter what they do and how much they decide to use.

They say they have a low activity policy but this is a lie because they do not do anything about very low activity ratings.

The support does nothing as well.

If you leave a review and the freelance does not like it and is top rated, they can have it removed so are they really top rated lol.

I'm a freelancer. Applied for a number of jobs over the past two years. Haven't gotten a single one until recently. The client kept trying to go around the platform but I liked having the backing of Upwork (I thought) in case something went awry. Well, it did as the client's payment method didn't go through when payday hit. So, I worked for two weeks for free. I did online advertising for him and of course his credit card ended up not processing (loser) so I'm stuck with HIS EXPENSES too! Ridiculous. Upwork has been completely worthless helping with this situation. Worthless. Do not waste your time!

Upwork have been running me around in circles for about 5 weeks now on payments, getting paid these days is quite the task at Upwork.

I give them all the docs they request (once again), carry out the verification (once again) and still waiting on payments.

The support for freelancers seems to be just a smoke screen these days, before it was not that bad overall.

But now it appears they are just playing games with freelancers and using every trick in the book not to pay out earnings after they take a huge slice for themselves.

Anyways I work not with Upwork anymore, the negative feedback I notice about them online is now at an all-time high.

If you want the real facts about Upwork you should read all the 1 star reviews they are getting. As "real persons" who have been involved with Upwork tend to write honest reviews.