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UpworkReviews 2,128

2.8

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Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
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Sri Lanka
1 review
0 helpful votes
Follow Akalanka E.
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Really professional freelancing site with huge numbers of job opportunities. Already earned 300+ $ in 2 weeks. Highly recommended

Date of experience: May 7, 2020
Czechia
1 review
12 helpful votes
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I've been a freelancer for exactly one year now, and it has been an excellent experience. Every question I have ever had, has been accurately answered. Great customer support, everything is clear upfront and excellent place to work as a freelancer. Although I know there are other platforms that charge less, I prefer Upwork, since the quality of the clients are higher and more professional.

Date of experience: May 6, 2020
Mexico
1 review
0 helpful votes
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Changed my life
May 8, 2020

I hate writing reviews but since I am always asking my clients to do so for my work I feel like it is only fair to do the same for the platform that has allowed my success to happen. Upwork is the best freelancer platform there is, and the reason why is not because if a friendly website but because it is a platform that connects people from all over the world giving them the opportunity to create amazing things when finding the right people. I have been using Upwork for the last 12 months and the first days are the hardest until you start losing jobs, in the past 6 months I have produced over 50k in revenue and working half the time I used to (pretty damn good for a freelancer that travels around the world with no set schedule and sometimes even works with a tall beer looking at palm trees.)

If you are hesitant about Upwork, just give it a try, its free and you go nothing to lose. Believe me, the squeeze is worth the squeeze.

If you ever need help or advise feel free to reach out to me since I know at the beginning it can be a bit hard but with time it gets a whole lot easier.

https://groupthink.myportfolio.com/

Date of experience: May 6, 2020
VE
1 review
0 helpful votes
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Awesome Job Site
May 8, 2020

Upwork is great job site. It is easy to use, fast communication with clients and safe paid.
Really awesome platform.
Thanks

Date of experience: May 6, 2020
Kenya
1 review
0 helpful votes
Follow George W.
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My life was tranformed the day I discovered this great platform. I now have a work-life balance because I have control over my time and schedules!

Date of experience: May 6, 2020
Connecticut
1 review
0 helpful votes
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It is so excited to meet new clients, delivery result to the customer and get paid by upwork.
It's safe and reliable platform.
Thanks upwork!

Date of experience: May 6, 2020
Bangladesh
1 review
0 helpful votes
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Upwork is the best online marketplace. I have developed my career with Upwork to get connect with many clients. I am very happy to be a part of this community.

Date of experience: May 5, 2020
Romania
1 review
0 helpful votes
Follow Ciocan C.
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I really enjoy upwork. I recommend it to everyone.
For new freelancers it s a bit hard to get jobs but if you keep pushing you will get what you want.
Overall great website

Date of experience: May 5, 2020
Ukraine
5 reviews
5 helpful votes
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Upwork attracts not only successful specialists, but often also encourages people to change their profession in order to receive a salary comparable to Western countries. A similar thing happened to me=) The commissions are very high, which is offset by quality and safety. So i give 4, because of the commissions.

Date of experience: April 29, 2020
Texas
1 review
0 helpful votes
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Dulce failed miserably to resolve my issue! I spent a lot of money witth useless customer service support.

Date of experience: April 24, 2020
Ukraine
1 review
8 helpful votes
Follow Evgeniy K.
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The system is very poor, I worked with it for more than 3 months, concluded both a small contract and a long-term one. One fine day, I decided to work. It says to me that your account is blocked, I wrote to the tech support, for 26 days they decided how to send them the documents to me, I still sent them what they asked, all the documents were correct and valid, but the account was deleted without any reasons and explanations. So I do not advise you to work with them very system!

Date of experience: April 24, 2020
Canada
1 review
2 helpful votes
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Very disapointed upset and angry.
I hired a Freelancer to do some research. I provided clear guidelines as to the topic and information needed. Within 2 weeks reviewed the work provided - it was clear the Freelancer had not read the guidelines and the research provided was totally unuseable. They then began to bill for work that was not completed. Half way through the contract the Freelancer changed their name and location two times so the original person I contracted with did not appear to be the current person I was dealing with. Support from Upwork identified that the account and person had been banned even though they had opened up again under another name and location. No refund of funds. The whole set up appeared to be scammy. I have learned my lesson I will not use this platform again

Date of experience: April 20, 2020
India
1 review
1 helpful vote
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They just suspend your account without any reason and then tell you that you violets their policy but which policy, they even don't know.

$#*!ing money makers from freelancers and clients. There are thousands of page in their policy and if you ask them which you violets then they have no answer.

STAY AWAY FROM UPWORK, THEY ARE CHEATERS...

Date of experience: April 17, 2020
Sri Lanka
1 review
17 helpful votes
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Day light robbery
April 6, 2020

1. They charge 20% as commission from your earnings
2. In order to bid for projects, you need to pay and buy credits or you need to have a paid subscription which will cost you around 15 USD to 25 USD monthly
3. When you try to tranfer the money, they further charge 1 to 2%

Avoid this. I was a top rated freelancer in upwork and realize how they rob the money

Date of experience: April 6, 2020
Illinois
15 reviews
15 helpful votes
Follow Sourcing R.
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My system was hacked when I exposed it to one of their freelancers from a foreign country. I contacted upwork and they said they would investigate. I supplied them with proof. They said they could not prove the freelancer was involved my system hack even though I had my system running for seven years prior and had not been hacked once, until the day I gave the freelancer access to my system. The freelancer kept oddly stating during the process that my system was not secure, even after I explained to him that the only reason it wasn't "secure" was because I was giving him access!? I believe he was doing this to lay the groundwork for an explanation as to why my system was hacked, once it was hacked (my phone system and associated calling account was drained of funds). So as a way of throwing me a bone, upwork said I could give the freelancer whatever feedback I felt was needed. After serious delays in upwork posting my review of the freelancer, I checked back a month later and found that my feedback was removed. They then stated they cannot have somebody giving negative feedback to one of their good freelancers (meaning one that makes them a lot of money). I noticed numerous other negative feedback scores given to the same freelancers who had their negative feedback details removed. Upwork is protecting a hacker for their own bottom Dollar.

Date of experience: April 5, 2020
Georgia
1 review
7 helpful votes
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Kenneth, Upwork staff with his lack of intelligence and minimum wage salary, concluded that I am in violation of the terms of services with no explanation since he invented everything in his little pea size brain. I strongly believe I have not violated anything.

I encouraged Upwork to hire people who has advance degrees and resides in the U.S. in their management team not Kenneth who resides in remote village in third world country. Kenneth managed to scrape by on leftovers in his slum just to barely survive in this pandemic. His ignorance attempted to give a judgement on my account in the website that nobody cares.

It is apparent to me that such professional people in question is impossible since Upwork does not have million dollars to spend to pay their salary. However, in this information age, Kenneth's job can easily be replaced by self learning artificial intelligence.

It is pretty amusing that I was recommended Upwork by someone from third world country that I hired through Craigslist. Here in the U.S., only small amount of people would notice what Upwork is.

Cons:
Ignorance staff
Poor management
Wasted of my expensive time
Small audience since nobody knows about this website
The navigation and layout is not up to standard quality
It offers very little in terms of additional resources
It is basically just a search engine for job listings, that demands percentage of your earnings.

Date of experience: April 2, 2020
South Africa
1 review
1 helpful vote
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I am a skilled Tekla Draughtsman with over 12 years of experience. I worked as a project manager and drawing office manager but somehow, I am not skilled enough to join Upwork. I resubmitted my application 3 times, but they still think that I am not skilled enough. They wasted my time. Don't even bother with them big time waste.

Date of experience: April 2, 2020
Texas
5 reviews
9 helpful votes
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We started using oDesk and they got sold to upwork and oh man, the experience has been extremely bad. We have tried to stay away as much as possible and have moved to using BPO and other services so we do not have to use them.

They took a chunk out of freelancers salaries/pay and then charged us a 3% fee or monthly fee to be on the platform. It is time to say quits to upwork and move on.

Date of experience: March 30, 2020
California
1 review
0 helpful votes
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I was a client on Upwork. Hired a freelancer who turned out to be a fraud! He tricked me into paying him lying that the deadline had been approached BEFORE I had a chance to review his finished work. On completion, it turned out he had stuck me with a FREE SSL certificate for my website that was going to expire in 90 days. It did not even have my domain name on it! It caused a security red flag on my website. I had to spend MORE MONEY to fix it. When I showed them proof of that, free-lancer admitted to giving me a FREE certificate to expire in 90 days. But Upwork DID NOTHING to get me back my money. ASKED ME TO PAY AN ADDITINAL $300 TO GET BACK $150! BEYOND RIDICULOUS!

Date of experience: March 25, 2020
Washington
3 reviews
2 helpful votes
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Good for remote work
March 27, 2020

Good for remote work. But it takes a lot of time to build your own profile. Upwork support is not helpful. Most of the problems solved by chance.

Date of experience: March 24, 2020

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States