Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Upwork

UpworkReviews 2,128

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Upwork?
grey stargrey stargrey stargrey stargrey star

Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
This company does not typically respond to reviews

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Charmaine L.
Unfollow Charmaine L.
Share Review
Report Review

Best
October 8, 2020

The best freelance site so far, no scam, your income is safe. Build ur profile to get more clients. Goodluck

Date of experience: October 6, 2020
GB
1 review
0 helpful votes
Follow Lucy A.
Unfollow Lucy A.
Share Review
Report Review

Very Hitleristic
October 5, 2020

I finished a project fair and square and they sent me an email saying that I have violated their Terms of usage and my account has been suspended forever for fake feedback. No asking for an explanation, no chance to explain, nothing.
I did not get my payment and got suspended... Very disappointed...

Date of experience: October 5, 2020
Turkiye
1 review
0 helpful votes
Follow OMER K.
Unfollow OMER K.
Share Review
Report Review

As it's supposed to be
October 6, 2020

It brings workers and employers together in a suitable environment. You can see jobs that are in demand in the world, and you can do business in a worldwide competitive environment. Thus, you can see your limits as well as where you need to improve.

Date of experience: October 5, 2020
California
1 review
0 helpful votes
Follow Kyla D.
Unfollow Kyla D.
Share Review
Report Review

While Upwork does take a 20% commission, I believe it is worth it to have all your clients managed through one place and to have an easy hub to find jobs.

Date of experience: October 5, 2020
India
1 review
0 helpful votes
Follow Mukesh R.
Unfollow Mukesh R.
Share Review
Report Review

Upwork is a great platform to start work as a freelancer and grow skills. Payment protection is there, so you will get money for you work for sure.

Date of experience: October 5, 2020
Bangladesh
1 review
0 helpful votes
Follow Rayhan S.
Unfollow Rayhan S.
Share Review
Report Review

Upwork Is the best platform for every person. If you want to start your Journey You can start from here. It's a very professional, trusted, and high-quality source for you.

Date of experience: October 4, 2020
DO
1 review
0 helpful votes
Follow Priscila V.
Unfollow Priscila V.
Share Review
Report Review

I have over 4 years working on Upwork with no issues, the platform is easy to use, there are new jobs available every 5 minutes, and it's easy to make money. The only thing I don't like is that they charge you the 20% of each project plus all your connects to find new ones, I find it unfair that they charge loyal long term contractors for every proposal we send, is basically there's no reward for your loyalty as a freelancer.

Date of experience: October 3, 2020
RU
1 review
0 helpful votes
Follow Alexey R.
Unfollow Alexey R.
Share Review
Report Review

Some years ago i started to work at Elance as Android developer. Few years later Elance become a part of Upwork and i switched to Upwork. I have made a lot of Android apps for my clients there and i am happy to continue work with Upwork.

Date of experience: October 3, 2020
1 review
0 helpful votes
Follow Aiyaar O.
Unfollow Aiyaar O.
Share Review
Report Review

Upwork is a very good platform and very secure platform for freelancers.
I love Upwork, I want to become Top rated freelancer on Upwork because I love to work from my home and have more and more clients to work with.

Date of experience: October 2, 2020
Nigeria
1 review
0 helpful votes
Follow Shedrack U.
Unfollow Shedrack U.
Share Review
Report Review

Upwork service
October 2, 2020

Upwork is a great platform for freelancer. The system put in place secures both the freelancer and client in terms of payment and other services. Great freelancing platform to be in.

Date of experience: October 2, 2020
Bangladesh
1 review
0 helpful votes
Follow Abid D.
Unfollow Abid D.
Share Review
Report Review

Became a Freelancer when I discovered Upwork and I think it has many advantages. And I still find Advantages.
Now I'm Self Employed & Happy with Upwork.

Date of experience: October 1, 2020
Bangladesh
1 review
0 helpful votes
Follow Rashedul H.
Unfollow Rashedul H.
Share Review
Report Review

I've been working on upwork for a while, and i love working as an independent freelancer.
Their payment protection is awesome.

Date of experience: October 1, 2020
Philippines
1 review
0 helpful votes
Follow Janica L.
Unfollow Janica L.
Share Review
Report Review

Very helpful
September 30, 2020

Very helpful and there are so many legit clients that can help to boost your knowledge and skills. And can earn accordingly to your work.

Date of experience: September 30, 2020
VE
1 review
0 helpful votes
Follow Arcangela A.
Unfollow Arcangela A.
Share Review
Report Review

Upwork is my workplace
September 30, 2020

I became a freelancer when I discovered Upwork and I think it has many advantages. And I still find advantages :)

Date of experience: September 30, 2020
Dominica
1 review
0 helpful votes
Follow Francine J.
Unfollow Francine J.
Share Review
Report Review

Upwork has been my new favorite platform to source employment. There are millions of opportunities out there for any skill and any type of freelancer - from entry-level to expert. Definitely my go-to work-online office!

Date of experience: September 30, 2020
Pakistan
1 review
0 helpful votes
Follow Muhammad S.
Unfollow Muhammad S.
Share Review
Report Review

It's an honor to be here on this platform to your dreams come true. It is the best place to earn and shine.

Date of experience: September 30, 2020
Brazil
1 review
0 helpful votes
Follow Alice d.
Unfollow Alice d.
Share Review
Report Review

Upwork helped me grow as a freelancer and is one of the best platforms to work.
I have experience with other platforms, but Upwork has a lot more resources and help for the freelancer.
I have always been very well attended and I intend to continue my work for a long time.: D
Highly recommended.

Date of experience: September 30, 2020
New York
1 review
0 helpful votes
Follow James K.
Unfollow James K.
Share Review
Report Review

Review of UIpwork
September 30, 2020

Upwork does just fine. They have slowly improved and I wish they would hire a usability specialist to go through their entire website and make it more user-friendly.

Date of experience: September 29, 2020
California
1 review
0 helpful votes
Follow Kevin C.
Unfollow Kevin C.
Share Review
Report Review

Upwork has changed everything about the way I write. I've read some of the other, more negative, reviews and I can remember some of the frustrations they have about the fees and finding the real, viable clients. You have to do the work and build your profile. I've done so and result is that I now have high-paying clients seeking me out (so I never pay to submit anymore). The 10% finder's fee I pay them is well worth it (and is exactly what I pay my reps in the "real world" for my offline connections in my industry). Upwork is excellent - get on there and build your profile... then the jobs will come to you...

Date of experience: September 29, 2020
Nigeria
1 review
0 helpful votes
Follow Eguriase U.
Unfollow Eguriase U.
Share Review
Report Review

Fantastic Platform
September 29, 2020

The platform is great, usual friendly and also ensures client and freelancers gets excellent customer service. The only issue is that number of connect required for job application is too high as you have to pay for the connect.

Date of experience: September 28, 2020

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States