Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Upwork

Upwork

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Upwork?
grey stargrey stargrey stargrey stargrey star

Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
This company does not typically respond to reviews

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Judhel Joseph D.
Unfollow Judhel Joseph D.
Share Review
Report Review

Upwork
April 16, 2021

Upwork is a good place to start earning. They help us find the right client that fits our niche. It also features security at safeness in terms of payments from the client. Overall I would recommend this to the ones who lost their jobs due to the pandemic.

Date of experience: April 14, 2021
India
1 review
0 helpful votes
Follow Akshit D.
Unfollow Akshit D.
Share Review
Report Review

This is a great platform to work on. Anyone who is looking to start their freelance journey should start with Upwork.

Date of experience: April 14, 2021
Pakistan
1 review
0 helpful votes
Follow Dr Hajra M.
Unfollow Dr Hajra M.
Share Review
Report Review

Hey, I am Dr hajra. I have been working as a content and blog writer at Upwork since 2020. I never find a platform like this before in my entire life. It gives you satisfaction and provide you a great source of income. I love to work on Upwork and want to continue till my last breathe.

Date of experience: April 14, 2021
Egypt
1 review
0 helpful votes
Follow Andrew H.
Unfollow Andrew H.
Share Review
Report Review

It is the best platform where you can find jobs with good rates and get some cash also your money won't get lost it is easily to transfer your money from upwork to your bank account or through paypal

Date of experience: April 13, 2021
Pennsylvania
2 reviews
2 helpful votes
Follow JACK J.
Unfollow JACK J.
Share Review
Report Review

I have been using Upwork for over two years, and am a big fan. At that time I signed up for Upwork and Freelancer.com. Initially I got more offers for work from Freelancer with much less work, but then I saw that over half of these offers were from scammers looking to purchase my identity from me. Yikes!

Upwork's internal review and controls don't eliminate spammers, but greatly reduce it. Instead, I have had to fairly compete on an open marketplace for jobs that are posted and coming in all day every day.

Sure, I had to start with lower prices than the market would seem to be, but I worked hard, got good reviews, and started getting more work - and raising my prices. After becoming a Rising Star and then Top Rated, and maintaining a 100% JSS score (with the help of the ability to challenge the rare poor review) I now find Upwork a healthy supplement to my writing business.

Date of experience: April 13, 2021
Slovakia
1 review
0 helpful votes
Follow Krup S.
Unfollow Krup S.
Share Review
Report Review

Upwork is the only freelancing service I would recommend. Always satisfied. No scams, just a serious business.

Date of experience: April 13, 2021
GB
1 review
0 helpful votes
Follow Leon D.
Unfollow Leon D.
Share Review
Report Review

Upwork as a platform is game changing! I've monetised my skills with 5 jobs completed on my first week on the platform as a freelancer. Really excited to see the potential here! Highly recommend.

Date of experience: April 12, 2021
Viet Nam
1 review
0 helpful votes
Follow Csaba B.
Unfollow Csaba B.
Share Review
Report Review

It's an awesome platform to extend your client base. You are not locked to your home markets, if you have some competitive advantages, you can find clients from every continents.

Date of experience: April 11, 2021
Kenya
1 review
0 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

I have been on Upwork for the past 3 years and I can honestly recommend it to anyone. Not only is the site freelancer friendly, but the clients are professional as well. Not to mention, Upwork has rolled out several updates and upgrades during that time that have made the site very awesome to use. The escrow feature is terrific as well. As a client or a freelancer, you don't have to worry about losing your money. I would highly recommend it to anyone who wants to advertise their skills or anyone who is looking for professional and skilled freelancers.

Date of experience: April 11, 2021
Bangladesh
1 review
0 helpful votes
Follow Saurav R.
Unfollow Saurav R.
Share Review
Report Review

I am really happy to work on upwork.com. Upwork is an honest business platform. I am here long time. Thanks for giving me chance.

Date of experience: April 11, 2021
Pakistan
1 review
0 helpful votes
Follow Muhammad Faisal K.
Unfollow Muhammad Faisal K.
Share Review
Report Review

Upwork is the best international platform where anybody can start his journey. Upwork connect potential clients with potential freelancers. Thanks for making our lives. Thanks

Date of experience: April 11, 2021
New York
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

Easily the best platform to find and be talent. No arbitrary barriers to entry like TopTal--just a community of people with skills and portfolios to show their abilities regardless of level.

Date of experience: April 10, 2021
Philippines
1 review
0 helpful votes
Follow Marlyn P.
Unfollow Marlyn P.
Share Review
Report Review

I signed up to Upwork (still odesk then) in tandem with tour guiding; both freelance back in 2012. In 2013 we had a 7.2 earthquake, which stopped my tour guiding and I applied and found virtual assistance and translation jobs This gave me a security blanket that no matter what happens, I have a place to fall back on. Come 2020 and here I am again, but this time this is the online lifeline left. My biggest struggle before was to stay home, but now I learned to love it. Solo parenting even has become easier with working from home. Upwork is just and fair, I feel safe.

Date of experience: April 10, 2021
Philippines
1 review
0 helpful votes
Follow Diana G.
Unfollow Diana G.
Share Review
Report Review

Best VA platform
April 11, 2021

Upwork is very helpful for me. It does a fair job for the Freelancer and the client. That's why many freelancer saying that is very difficult to get a job on Upwork, too high fee. But for me it's reasonable. Yes at the beginning it's difficult but when you finally get the magic trick on how to get client it's gonna be a flood or pool of clients. Same thing for the clients. It's easy to to get a freelancer because they have a automatic sending invites for the qualified VA's you're looking for. Many thanks to upwork! I don't need to worry anymore to get my clients.

Date of experience: April 10, 2021
Philippines
1 review
0 helpful votes
Follow Gilbert Dela L.
Unfollow Gilbert Dela L.
Share Review
Report Review

UPWORK REVIEW
April 11, 2021

IT WAS AWESOME! THE PLATFORM IS THE BEST AND REALLY SUPPORTS AND GIVE A LOT OF CREDITS TO ANYONE ELSE.

Date of experience: April 10, 2021
Philippines
1 review
0 helpful votes
Follow Felix P.
Unfollow Felix P.
Share Review
Report Review

Mesiah of Freelancing
April 11, 2021

Covid19 hit us really hard. Where government support barely reach us, Upwork has been a great source of income that let us survive this pandemic without expecting a help from the government.

There is a lot of competition going on but if you have a unique skillset, finding a client is as easy as fishing in a fishpond.

Felix

Date of experience: April 9, 2021
PS
1 review
1 helpful vote
Follow Sana'a E.
Unfollow Sana'a E.
Share Review
Report Review

Freelancer
April 9, 2021

Upwork will give you a great talent to work without limits
Multi experience you will have
New talent relations and communications

Date of experience: April 9, 2021
Pakistan
1 review
0 helpful votes
Follow Zain A.
Unfollow Zain A.
Share Review
Report Review

One of the best freelancing websites I have got. Must recommend other freelancers to move on with Upwork

Date of experience: April 9, 2021
Philippines
1 review
0 helpful votes
Follow Evelyn V.
Unfollow Evelyn V.
Share Review
Report Review

Upwork has given me opportunities to connect with great clients from all over the world and build long-term relationships with different companies. It gives protection and security to both the client and me as freelancer. I would recommend Upwork as the platform for everyone looking for online employment.

Date of experience: April 8, 2021
Kenya
1 review
0 helpful votes
Follow Gabriel M.
Unfollow Gabriel M.
Share Review
Report Review

It was the best experience ever getting the best person for the job thanks to the great and honest reviews.

Date of experience: April 7, 2021

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States