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UPrinting Reviews Summary
UPrinting has a rating of 4 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPrinting most frequently mention high quality, delivery time and final product. UPrinting ranks 17th among Printing sites.
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I have used UPrinting for several years and never had any issues with them. Always do great work, deliver my cards in a timely manor and the price is very good.
I ordered 2,000 labels for my small business. They changed the logo design without informing me or getting consent. What I received was useless. They at first responded to my complaint immediately, but have ignored me for over 6 weeks now on any follow through or resolution. They ignored multiple attempts across 3 different departments (i. E. customer service, quality assurance). They will waste your money and treat you like their products, garbage that is...
Hi Steven. We're very sorry to hear about this experience you've had printing with us. We will be messaging you to further discuss these concerns.
Customer Care
I have ordered twice to these people the first order was correct the second order which was the same exact order came in wrong I have tried to reach people and have received no reply I even sent a letter with both stickers on it showing how the first and second-order look nothing alike
Today I have received no reply to the many emails phone calls and snail mail that I have placed do not do business with this
Hi Marybeth. Thank you for your feedback about your most recent order of stickers. We're sorry to hear that you have not heard back from our QA team after sending samples. We will be sending you a direct message to further discuss these concerns.
Customer Care
This company makes their money SHIPPING your product. $40 for 1000 postcards - for the longest printing turnaround available, and snail mail!
You know what Vistaprint charges?! $13!
And you are not told BEFORE you pay - OH NO - YOUR CARD WILL BE CHARGED and THEN they will disclose what they charged you for SHIPPING - AFTER the fact!
Stay AWAY. This company is using DECEPTIVE PRACTICES that are most likely ILLEGAL. Haven't even received my product yet - and I'm already horrified by my own experience so far, and by all these negative reviews. NEVER AGAIN.
Hi Alli. Thank you for your feedback about our shipping rates. We will be sure to relay these details to our upper management team. We also wanted to let you know that in addition to longer printing turnarounds and "snail mail" shipping options, we can set up any future order to ship through your personal FedEx or UPS account. All our customer care team will need is the account number and billing zip code at the time the order is placed.
We are up front about our pricing. The price of an order that is shown at the final stage of checkout is the amount that is charged to the account that is used to pay for the order. This price includes any shipping and handling fees that have been selected by the customer. If you would like to send us a direct message with your order number, we will be happy to further investigate your concerns.
Customer Care
My business cards came half sized(2x2) instead of standard(2x3.5". When I called they offered me replacement but the replacement order printing cost was $22 which was listed online for $19.99.
Shame on them
Sulu
Hi Sulu. We see that you called to replace Job #06282021, an order for 2" x 2" business cards, with an order of standard 3.5" x 2" business cards. According to this order's notes, the price for this item as listed on our website did not match the price in our backend system. We offered a discount to match the price advertised on our website. After it was explained that larger business cards cost more to print, a 50% discount was requested. This request was refused and the call was ended.
If you would like to call us at 1-888-888-4211 for further assistance with placing a replacement order for your 2" x 2" business cards, we will be happy to honor our original offer of matching the price listed on our website.
Customer Care
I do love the templates and my product design was awesome. Then i began my order and the shipping charges were over half the cost of my total order! I asked if it was coming from China and the rep said California. Furniture ships for half of what this company charges. Then he tells me that each item is charged for shipping. I tried ordering 25 bookmarks for a total of 16.88 and my shipping came out to be 15.32. Seriously! I do not see how can this company can keep charging these prices. They apparently use only Fed Ex and that is the problem. We should have a choice. I am really saddened because I had the perfect product. Too good to be true
Hi Hellice. We will be sure to relay your feedback about our shipping rates to our upper management team.
To reduce overall costs on future orders, you have two options.
1. Select the longest printing turnaround available.
2. Use a "snail mail" shipping method - Our customer care team will be able to determine if your items' will qualify for these options.
If you have any additional questions, feel free to open a live chat session or call us at 888-888-4211. Thank you for your feedback.
Sincerely,
Customer Care
I ordered a set of metallic stickers. My logo was white in the file but I'd requested that the background be silver as I didn't know how to set that up. When my stickers came in, they came in the wrong size. The logo was silver and the background was plain white. I checked my files and my order and I did indeed order in the smaller size with my logo in white.
I got in touch with UPrinting and quickly, they got back to me and said they'd get it fixed. I'd have to approve of the file again so that they would proceed with printing. Well, the file that I had to approve was wrong. At this point, I just wanted to cancel because this was greatly delaying my order. The UPrinting agent got back to me the same day and said they'd get the file fixed. It was an error on their end. BUT I did not ask for the file to get fixed. I asked for a refund.
I kept getting emails on the file review and I unapproved of the review, saying I wanted a refund. They were so quick to get back to me before but they're ignoring me right now. I unapproved of the file on Friday. It's Tuesday now and still no response even after emailing their agent.
Extremely frustrating. I've read so many bad reviews on UPrinting but thought nothing bad would happen to me but lo and behold, they've kept my money and aren't giving me a refund for a set of stickers they printed incorrectly. If they don't get back to me soon, the only way I can get my money back is to get in touch with my state's Department of Consumer Protection.
UPDATE: The issue was resolved after posting a review on Facebook. It was very fast. I appreciate the resolution. Still disappointed that it took posting several negative reviews to finally get a response after days of being ignored.
We're happy to have been able to resolve this order's issue quickly for you Lou. For concerns with future orders, feel free to send us a DM on any of our platforms. We definitely don't want anyone to feel as if they must leave a bad review to resolve an issue. We're always happy to help!
Customer Care
I just ended a 51 minute call without having solved my fairly simple questions: I need a custom color on the boxes and there's nowhere on the site to give the PMS or CMYK or RGB color. And, I got a 15% off notice in my email and there's no code and no way to redeem. It seemed like the product was good, but the management is very poor. Finally muddled my way through most of it and then she couldn't figure out how to give me the cost of shipping before I placed my order. I live in the area, but they wouldn't let me pick up my order. Not sure how they stay in business.
Hi Pamela. Thank you for your feedback.
We print your designs on our products. Our standard method of printing is CMYK. We also offer printing in Pantone colors as a custom option. Our custom team provides special pricing for Pantone color printing. The colors of your item are determined by the colors of the file that is uploaded through our website for printing.
Our customer care team will honor any valid discount that is either offered through our special offers program or by a manager on a prior order.
We offer pick up for orders at the facility where they have been printed.
If you have any additional questions and/or concerns, please do not hesitate to contact us directly.
Sincerely,
Customer Care
They are making a killing off of shipping costs. They tried to charge me 75 to ship 200 stickers. A total rip off.
Hi Desh. Thank you for your honest feedback about our shipping policies. We will be sure to pass it along to our upper management team.
To reduce overall costs on future orders, you have two options.
1. Select the longest printing turnaround available.
2. Use a "snail mail" shipping method - Our customer care team will be able to determine if your items' will qualify for these options.
If you have any additional questions, feel free to open a live chat session or call us at 888-888-4211. Thank you again for your review.
Sincerely,
Customer Care
Their rating should be a minus one, (-1). I've had better experiences dealing with a sleazy used car salesman. First: they charged my credit card before confirming they could fulfill the order. Second: they use an off-shore customer service company that really has no talent or authority to resolve a problem. Third: when you finally speak to someone in customer service, their approach is to blame you for the problem, e.g. it's your fault because you sent them a wrong color profile, or wrong file type, etc. Fourth, they won't let you cancel the order without a fight. My last resort is to contact my credit card company and post a dispute. At least I won't have to pay interest while the fight drags on. Yes, they have competitive pricing, but as a working artist, I can't sell the crap they deliver so what good is their pricing. If you don't care about the quality of your final product and their lack of true customer service then give them your business... Buyer Beware!
Hello Jim,
I deeply apologize for the experience you have had with us and we want to ensure that we address and resolve your concerns. I know that you are frustrated and I sincerely want to apologize for this inconvenience. We absolutely care about our customers and want to make sure that you receive the best customer service/product and I would like to look into the reason for your dissatisfaction. A manager will contact you via direct message soon. Have a Wonderful Day! Thank You! –Customer Care
Like someone else said you create your order then you place your order and BAM $30.32 shipping charges. Go too Vistaprint they don't rob you with shipping charges. I feel this is how they must make the remainder of their money when selling stickers at a low rate. Cheaters. STAY AWAY
Hi Eddie. Thank you for your feedback regarding our shipping rates.
We wanted to let you know that we offer "snail mail" shipping options for small orders under a few pounds. These options can help reduce shipping costs. We will also be happy to ship any order under your personal FedEx or UPS account - All our customer care team will need is your account number and billing zip code whenever you're ready to place your order.
If you have any additional questions, feel free to open a live chat session or call us at 888-888-4211. Thank you again for your honest feedback.
Sincerely,
Customer Care
You create your order, you start to place your order and find the shipping charges are outrageous. So you cancel, leaving behind ALL your personal info and your design. I'm sure they are sharing and selling your info, and using your logo are artwork. Just another scam operation. Please stay away.
Hi Ray. Thank you for your review. We will be sure to pass on your feedback regarding our shipping rates to our upper management team.
If you use our website's free design tool to create your design, our policy is to keep those designs for future orders with us. We value our customers' privacy and would never share anyone's personal information or company trademark with a third party.
If you have any additional questions and/or concerns, please do not hesitate to contact us.
Sincerely,
Customer Care
Order 6000 stickers of which more then 4000 were off center so I called customer service right away and was asked to send pictures, I did never heard anything back, sent and called again, again tno response, called again today to be told to send pics again REALLY, I never leave
Bad reviews but this is bad customer service and they need to be aware of this Sorry
HI Sherry. We are sorry to hear about your concern. After reviewing the order, we were notified via phone and email that only 400 to 500 were affected. Our manager responded to your feedback requesting images. The images sent were applied to a cup. To get a better idea of how much the cut was off, she requested images of stickers that had not yet been applied to any product. We just recently received a reply to that email.
We definitely try to resolve our customers issues in a timely manner, however, we do need their cooperation. Our manager will contact you today!
Thank you,
Customer Care
I am happy with the order rec'd. I'd say you pay for the quality you get though. The top layer of the magnet is somewhat low quality because if you see the edges of the magnet on the right (from my posted picture), there is no damage, but the one on the left shows damage on the edges from my nails when trying to get a hold of the magnet.
Regardless, I do not regret the purchase and when in need of other magnets, I will recommend using this same printer.
Hi Irvia. Thank you for your feedback regarding your order of magnets. We will be directly contacting you to further investigate your magnets' quality issues.
Sincerely,
Customer Care
Easy ordering. I'm unsure about other's reviews of high S&H costs. My product was 500 magnets 4"x3" size and 6 day shipping is $17.27.
With other options out there, I found all things considered reasonable.
When I get my order I will post another rating.
The first time I ordered from them the shipping was only $14 for over 1000 bookmarks, now they want to charge me $31 for 150 bookmarks. No thanks, UPrinting, I prefer not to get ripped off. That's how much the bookmarks themselves cost.
Hi Pam. We believe you are seeing a premium shipping option instead of the rate for standard shipping. If you would like to send us a direct message on here or Twitter, we will be happy to further investigate your concerns.
Customer Care
After chatting with customer service about an order and read the reviews here, I felt compelled to post one of my own.
I was charged $42 for shipping from Van Nuys to my residence in San Diego, that isn't acceptable.
They blamed UPS on the rates, however as I work in logistics I have access to the same things they do. Even factoring in moving a smaller amount of product than they do, UPS's costs were less than half of theirs to ship.
They make a fine product in my experience but i will not pay $42 for shipping on items that weigh less than a pound combined, especially when they are located two hours from my home is 3 hours south.
Edit: After further review of the orders, they do not bundle all products together. I order three sets of 250 stickers, they ship them individually.
Thanks for sharing us your feedback, Derek. We understand what you are saying. We print and ship your items as quickly as possible, which is why at this time we do not offer group shipping. For your future orders, what we can do to help you is to ship under your FedEx or UPS account at your rates. If you want to discuss your concerns further, feel free to open a live chat session or call us at 888-888-4211.
I used UPrinting for a custom sticker order I needed with a pretty tight deadline. UPrinting was extremely helpful throughout the designing and ordering process, and I received my order on the estimated day of delivery. I was worried with designing the stickers myself that the quality would be less than desirable, but I was impressed with the job UPrinting did. Very satisfied and would recommend.
Made an order of 200 3 by 5 in notecards which product totaled $130 and they wanted $170 for shipping. Even contacted them and they confirm that that is the going price. Needless to say I did not order from them due to the high shipping rates. Don't waste your time creating your order because you may have to abandon it due to shipping costs.
Hello. Thank you for your feedback. We will be sure to pass it along to our team. If you have any additional questions or require immediate assistance, please contact us by opening a live chat session or by calling 888-888-4211.
Sincerely,
Customer Care
These guys can't even do the basics of providing a simple pdf proof in what they promise on their site and their order acknowledgement -- "6-12 business hours". Then try calling them and getting someone on the phone who has a clue.
Hi John.
Thank you for providing feedback about your recent experience with us. I am sorry to hear that there was a concern regarding the requested proof. Upon review I see we have reached out to address this matter with you.
We appreciate you for allowing us to print for you. If you have any additional questions or concerns, don't hesitate to contact customer service at 888.888.4211.
-Customer Care
These people are terrible, don't use them. They messed up our shipping order and then made multiple ridiculous requests to reconcile the issue... which has still not been reconciled! Their customer service is bare none the worst in the industry. I would recommend continuing your Google search for a decent printer before giving them your money.
From the business
UPrinting is your trusted online and local print shop offering fast, dependable printing services for businesses, creatives, and anyone who needs quick, high-quality prints. Whether you require business cards, posters, flyers, postcards, bookmarks, or stickers, you can find us at our Santa Monica and Van Nuys locations for same-day printing. We make it easy to get the prints you need when you need them.
Our team is here to help with quotes, file checks, and the right print options. UPrinting makes custom printing simple, reliable, and stress-free.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for this kind feedback and giving us the opportunity to keep serving you, Mike. :)