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United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Our old assembly 1948 failed needed replaced and found what was need here. Would like to have seen a discount for veterans but did not see anything, could have called I guess. Still good with it.
Our community has their Independence Day parade on the evening of July 3rd.Our American Legion Riders hand these flags to Veterans, Seniors, and Children along the parade route. The flags are the perfect size for this special event.
Everything was fine. Flags very nice. Came in a timely manner.
I was able to find everything that I needed for our Juneteenth Day Parade. Last minute people saying that they did not have the flags needed for the ec=vent, but I was able to order & receive what I needed in time for the parade. Thank you for making this event complete & successful.
Thank you Nina for choosing us for your important event!
I ordered a Texas flag that is great and good quality, but I also ordered a flag pole that I will not be able to use. The quality is very poor and w the plastic, it will not hold up w the Texas heat.
Thank you for your review Rachelle. I am sorry that the pole did not meet your expectations. Our spinner poles are 1 inch in diameter aluminum poles that do have plastic clips. You can reach out customer service at 877-732-2458.
As described. Delivery could have been quicker. Flag sometimes tangles.
Thank you for your review Ray. Our Best Way Economy shipping takes 3-5 days to ship out and 3-10 days in transit as listed on our website.https :// www.united-states-flag.com/shippinginfo.html.
You could benefit from our rotating rings for your spinner pole look up SKU: FLGFACC1000009489 in the search bar of united-states-flag.com.
Very quick delivery and great product when received. Will order from this company again.
It was easy from the beginning to the end with the order. Very pleased with my purchase. It's exactly what I wanted.
Awesome product. Very durable. I would recommend it for all Patriots!
Everything was quick and easy and completed in less than a minute once I picked the product that i wanted.
The order experience was easy enough and the assembly was pretty easy. We were just unable to get the lower joints inserted into each other "level", so our flag poles leans some from the first joint up. The ground piece is level.
Thank you for your review Angela. If you need some assistance with this order give our customer service team at 877-732-2458.
Very easy to find what I needed on website! I called and my questions where answered, very helpful,
Items arrived, box ripped and torn. See photo attached of box. I am trying to determine if there are parts missing from the base.
Thank you for your review Lisa. Please call our customer service team to ensure that you have all of the parts that to your swooper flag bases at 877-732-2458.
Very easy checkout and most importantly, American made. Excellent quality.
It was the wrong size and I returned it for credit and I did receive credit. The service was very quickly handled, Thank you very much for the way you responded to my request.
From the business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your business Gary! If you would like our customer service number is 877-732-2458 or email [email protected]