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United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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GREAT!
Work excellent.
Rapid service, online and by phone.
The flag holder was slow in coming (it sat in the Chattanooga, TN Post Office for over 1 week before being delivered to me (10 miles away).
Communication with the company was poor. No response to my non-delivery.
Thank you for your review Jack. We apologize that your order took a long time. With our Best Rate Economy shipping your order can take approx 3-5 business days to ship out and 3-10 days in transit. Once the product leaves our warehouse we do not have control over the delivery companies timeline. Our customer service team is available M-F 8-5EST at 877-732-2458.
Fast and easy- good customer service - I'll be back to buy more when these get worn out
Product came quick and we opted for the super bright solar light this time. Very happy with it. Thank you. Will continue to recommend your company.
Ordering was quick and easy. Product descriptions were concise and informative. Delivery was quick.
My 4 ft by 6 ft Valley Forge U.S. Flag split at the seam separating the red and white stripes. It is obvious by looking at it that the seam was not reinforced! It needs to be replaced immediately! I have photos of this poor workmanship and an message to the CEO of Valley Forge Flags what she never answered!
Thank you for your review Thomas. We are not Valley Forge we are united-states-flag.com. I have sent you an email to get the images of the damaged flag for the next steps.
The website to order the flags was easy to use and I received them within a few days. I would definitely order from this company again.
The entire process was simple, reliable, the products were perfect and I received them in a timely manner.
Received my item and I was pleased to receive the item not broken or damaged will continue to order as I continue as needed thanks for your support
Excellent service! Packaged well so they were not folded! Quality flags!
Delivery was decently on time. Flags are bright in color.
Received my order in a timely manner and love the flags.
Fabric is heavy and color is bright. Quality item!
Order came quickly! I placed an order prior to this and the flag was too big, I did the return,it was a quick turn around. Thank you
I love both my Quebec flag and the Hawaii state flag. I must admit they are thinner than I thought but they seem durable. I thought your website search and ordering process was user friendy and the dwlivery to Hawaii very quick. I will definitely order frim you again, and recommend your website to my friends. Mahalo!
Ordering was easy, delivery was on time with updates. Then You!
From the business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your continued business Gary!