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The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
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I received the flags I ordered for the windows from my truck. The flags are very strong in the stems unlike some of the other manufacturers that they break off right away with any kind of wind these flags are durable at 65 miles an hour with no problems great product.
Very nice, larger than I thought but it will still work!
I've shopped twice and both times the order was shipped very timely. It was packaged very well and the flags are beautiful, great quality!
I can't be more pleased with the flagpole and flag I received from US Flag Store! Most sturdy flagpole and embroidered flag I've ever owned. I got rid of my real skinny flagpole and replaced with a 1.25" diameter pole. You will not go wrong!
We are "over the top" with our purchase of two USA flags. They are top quality and the service was outstanding. Don't hesitate to purchase flags from this company, they have their stuff together.
This is my second order... I like your products and service
Thank you for your continued business Charles!
Great website...fast and easy and GREAT products and choices!
It was easy to navigate, and I don't like being required to write 53 or any number of letters. Really, do you want feedback or not>? Flags are good. Service was good
These flags exceed my expectations! Their durable and the colors are so pretty! Shipping was super fast, they arrived ahead of schedule! I Love that they are made in America! Will definitely be buying from this company again in the future!
Easy and affordable navigation through the shopping site
I received the flag within one week of the time that I placed the order and was well pleased with its quality.
Ok transaction as usual. Item arrived in a timely fashion
Had most of what I was looking for and products were perfect!
I called and placed a order for one complete American Flag pole set and ordered an extra flag pole same size. What I received was two (2) different sizes poles that are 2 different colors. I sent the pole back last week and I just waiting and hoping I receive the same size and color pole.
Excellent buntings. Arrived on time. Easy to hang.
I likely would have ordered two Marine markers if you had offered some sort of "discount" for ordering multiple items. My son is an Army Veteran and I might have ordered a third marker (U.S. Army) in honor of him~ so his wife might display it proudly among their home's landscaping.
The quality of your photograph is good but I'm of the opinion that a "closeup" would better allow your customers to see the excellent quality of the castings' details and the colors, too!
I DO NOT like the "visual puzzle" sort of "verification that I'm not a robot. Sometimes the photos are such crappy quality that details cannot be clearly discerned.
Thank you for your continued business Doug!
I likely would have ordered two Marine markers if you had offered some sort of "discount" for ordering multiple items. My son is an Army Veteran and I might have ordered a third marker (U.S. Army) in honor of him~ so his wife might display it proudly among their home's landscaping.
I DO NOT like the "visual puzzle" sort of "verification that I'm not a robot. Sometimes the photos are such crappy quality that details cannot be clearly discerned.
I came in 2nd last year in our contest (not held this year?) and I hope with your additional flag, to win next summer. I will keep you posted. Have a great summer. Doug
Great. Will order again
Glad to buy American
Thank you
Answer: Yes! It's a scam! Ordered product with an additional shipping charge to receive the following day. For your information United States Flag Store, it took fifteen (15) days to receive and when I called TWICE was promised a phone call OR an email as to the possible refund for the $47.49 express shipping charge. To date, NO CALL OR EMAIL! Yes, it's a scam company. Never again! Harold Wiggs Houston, Missouri
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.


Thank you for your continued business Gwyn!