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Uniplaces Reviews Summary
Uniplaces is a housing platform that allows users to find and book rooms, apartments, and residences for rent in various cities across Europe, Oceania, and America. The platform offers a safe and easy way to search for accommodation, with features such as best price guarantee, trusted landlords, and bills included.
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DONT BOOK FROM Uniplaces, i rather spending a tad more money on Airbnb than this. It is such a horrible experience, they try so hard to get my to book the accomodation, through whatsapp and even calling me to get me to book and when there were issues with the landlady. They wasn't even able to assist me with and help me with the damn issue. They changed my moved in date without my acknowledgement and confirmation but merely after talking to the landlady. It has caused so so much issues and trouble with my bookings. They are NOT RESPONSIVE AT ALL. Really one of the worse experience
Uniplaces is not a trustworthy site. They have insensitive people who does not care about the money of their customers.
I took a temporary accommodation in Barcelona for one month, so that i can search for my permanent accommodation easily. I booked one room from uniplaces 25 days before shifting, to avoid last minute problems. They charged me completely for the Booking. Now when I was about to leave my previous accommodation, just one week to go, they called me and said that my booking is cancelled, Find a new accommodation, and we will completely refund your money (including our service fee). This was the first thing i wanted to avoid, so that I am not running here and there at the last minute, but the same situation happened because of them. The mail said that it takes from 5-10 days to refund your money. I told them that i require the refund urgently, as I am a student here, I do not have extra funds. I can only book a new accommodation, when I have that amount. It has been over 2 weeks now, I have not received my refund. They do not reply by mail as well.
The whole mistake has been from Uniplaces end, but it is me, who gets to suffer at the end.
I suggest that Uniplaces is not worth relying and further recommendation.
The Booking id was- *******
Hello Nikhil,
Thank you for reaching out to us about this matter. We are sorry to hear about this experience. We have identified your case and we could verify that the situation was successfully mediated.
Keep in mind that we always replied to your contacts and made our best effort to do so as quickly as possible.
Please bear in mind that when Uniplaces has to process a booking cancellation, we do so immediately and automatically process the refund (when it's applicable, like in your case). Due to banks procedures, we inform that it can take up to 10 business days to reach the provided bank account, depending on the customer's bank and country of residence.
However, if the user opens a dispute with their bank entity (as happened in your case), the transaction is frozen by the bank itself. As in our communications, we recommend that you approach this issue directly with your bank, since we have issued your refund but it has been blocked by the opened dispute - and we can’t solve a dispute opened by you directly with your bank.
If you need further assistance, you are naturally welcome to request it through our available channels, and we will gladly try to help you!
Kind regards,
Your Uniplaces Team
This $#*!ty website send my friend to this house and now website support refuses to change the flat or to refund money that i paid.
Hello,
We're sorry that you and your friend had to face those issues with the place you rented.
As soon as you informed us about the situation, we started helping you and mediating the issues as fast as possible.
Unfortunately, this review was written before the case was solved. Uniplaces takes every complaint seriously, but mediating between landlords and tenants might take a while sometimes.
In order to study in detail every case and provide viable solutions, sometimes it might take a few days. In this case, the final outcome was a rent refund to you.
We continuously work to solve this type of issues and prevent them from happening again, so we thank you for feedback and cooperation!
We wish you a pleasant day, and remain committed to helping you in the future with any other matters.
Kind regards,
Your Uniplaces Team
This company has no interest in helping students or people in finding housing, they are in business strictly to steal from people. I submitted what I thought was an inquiry and they charged me $1400 upon submission. As a long term (7month) renter I needed to know a few questions before committing to the property and they have refused to refund my money, and have basically forced the landlord and I to enter an agreement. There are so many trusted and quality rental services, but this is not one of them. Do not use this "service" unless you wish to be forced into a contract. It's terrible.
Hi Ami,
Thank you for reaching out to us about this matter, the opinion of our customers is important to us.
We are sorry to hear about this experience and we regret that our service did not meet your expectations.
The information about how Uniplaces works is clearly available for consultation in our Help Center, as privately explained. Our customers can even take advantage of the Uniplaces Bookings Team, which is available to clarify their doubts before they place a booking request.
Uniplaces strives to satisfy its customers' needs, but it is necessary that all information stated in our platform are consulted by our tenants before completing a booking. We hope this is understandable.
If you have any other questions related to this situation, please contact us through help.uniplaces.com. We'll be happy to assist you.
Kind regards,
Your Uniplaces Team
They take an insane amount of money as booking fee however refuse to
Help you in anyway. I wanted to get my money back because i canceled the
Place i booked. I went to the office but they refused to speak to me.
Because it is an online business. They said they will call me back in
Half an hour. Of Course they didn't. All they want is to benefit from
Your desperation. Don't book with them they don't support you. They only
Want your money
Dear Franziska,
Thank you for reaching out to us in regards to this issue. We are sorry to know that you haven't found your experience to be the best so far.
As soon as you presented your concerns to us, we got in touch with you to offer our assistance. The situation regarding your booking was handled following every correct procedure and abiding by our Terms & Conditions.
Since your cancellation request was motivated by the location of the place you booked, which was correctly displayed on the offer page and could be consulted beforehand, the Cancellation Policy was applied as stated on the offer page.
We strive to let out customers feel supported every step of the way. However, as we hope you can understand, we are an online business, and as such we cannot provide service in person, but through our appropriate channels for customer support.
If you believe there was anything we could have done better, please get in touch with us via help.uniplaces.com. We are always looking for ways to improve our service.
Kind regards,
Your Uniplaces Team
After my booking was rejected for first time due to mistake on room price on the advertisement I was soon called and told the price was fixed and go book again. After booking I was able to go and see the apartment and I wasn't impressed I contact them to cancel and it took 2 days for them to get back. They call you with private numbers so you won't be able to call them back (what kind of company does that to customers?) Long story short I did not get any refund they took commission money and deposit money as well. The fact, I didn't move in, they took advantage to take all of the payment money (commission + deposit). I sent emails to complain only to be told the money was released to landlord, and it will take few days to arrive. After a week I went to see the landlord and he didn't receive any money, then the landlord called them, they apologise and said they will release deposit money immediately which they haven't it's been one more week! This company is fraud and scams people! Avoid!
Hello Munkenyi,
Thank you for reaching out to us about this matter. We are sorry to hear about this experience.
We have identified your case and we could verify that we mediated this case and tried to help you in the best way possible, according our procedures and Terms & Conditions.
We would also ask you to keep in mind that our lines are currently closed for inbound calls, but we are always able to reach out via phone call to our customers whenever necessary - we do not do so through private phone numbers, but through numbers which are not able to receive inbound calls in turn.
Please note that Uniplaces has not kept any amount regarding your first rent - it was transferred to your accommodation provider when you processed the cancellation of your booking, as per the cancellation policies which are open for consultation to all.
Please bear in mind that Uniplaces tries hard to ensure a positive solution in these cases, but we must always follow the cancellation policies associated with booked offers. When a customer requests a late cancellation our action is limited, although we always try to mediate the best possible without any guarantee of the desired resolution.
Thank you for your time and cooperation.
Kind regards,
Your Uniplaces Team
Avoid at all costs - they just want to take 250 booking fee off you and have no interest in helping out with problems.
My wife booked a studio flat in Porto which stated on the ad that it had air conditioning and a window. A week later when she was in Porto to enrol with university and called the landlord to see if she could view the flat. When she visited she found that there was no air conditioning in the room (only in the building - what use is AC in the the corridors?) and the room had no window. The room was claustrophobic and hot. She could not accept living in such a place and so quickly cancelled with just 30 days left otherwise she would have lost a whole months rent (550). As it was she still lost the booking fee and half the months rent - so over 500 down the drain.
On complaining to UniPlaces they simply said that she should have contacted them if she was unhappy before cancelling and as she had not then they could not help in any way. If we had done this then the whole amount would have been lost but they did not care about that. So they said they could not help but offered 20% off the next booking with them (as if we would do that!). They would not refund their fee and were not at all interested in the fact that the studio advert was misleading (it is still there and has not been changed). They made excuses like saying that the listing said AC in the apartment not in the bedroom - it is a studio - the apartment is the bedroom! And the listing clearly states there is a window but they consistently ignored that point. When we asked to escalate the issue to someone higher within the company they just stopped answering the emails.
Their 250 fee is outrageous as they do nothing for it - if the listing is wrong they take no responsibility and do not even ensure that it is corrected. In my opinion they should have returned their fee as they were completely useless and they should have challenged the landlord about the advert and asked him for a refund too.
So unless you want to risk losing a lot of money, do not use Uniplaces. They do not allow you to contact the landlords before booking so you have to cough up your 250 plus first months rent before you ever get chance to see what the rental is really like. They are simply taking advantage of overseas students who are desperate to find accommodation.
If you are looking for student accommodation in Portugal then I would suggest using BQuarto which is free and you can communicate with the people renting. This was what we did next and all went well.
Dear Rosane,
Thank you for leaving this comment, the opinion of our customers really matters to us.
We understand your disappointment regarding the situation, and we regret that you did not find satisfactory the service we offered.
We identified your case and could see that we did our best to provide a thorough reply. We explained to you that our offers are created in a way that allow customers to understand what is present in each of the spaces: in the offer you booked, it was clearly stated each of the amenities present in each of the spaces.
We understand that you may have been disappointed by the choice made; however, as explained, that was indeed a choice. All the information was there, and Uniplaces could not take responsibility for it.
As much as we empathise with the situation of a student coming from abroad, who finds a place different from what imagined, we also know that all the necessary information was present in the listing. For this reason, as we wanted to help you in finding a new accommodation, we offered you a 20% discount on the new reservation. We did it with all the best intentions, and we are sorry it was not enough.
We will take your feedback into consideration in order to improve our listings and prevent these issues. As you may understand, a company has its own policies and as much as we wished to help you, this is really the best we could do.
We hope you found a place to call home, Rosane.
Sincerely,
Your Uniplaces Team
I had a problem with the landlord because she decided not to give my deposit money because she used it all~ in her hosipital money. When I requested my money again she said that I used too much gas water blah blah which were all included in the monthly payment but she said she will not give me the money because I used too much haha I had to come back to my country and I sent the Uniplace about this problem. They were so unhelpful. They contacted me by phone but their attitude were like believing all the things that landlord said about me and saying that it was me who was unacceptable in behaviour. How about stop doing the business if you guys are going to work like that. Such a bad service. I will never use it again and I will keep on giving bad reviews to everyone.
Dear Joo,
Thank you for your comment.
We are sorry that you feel that our service did not meet your expectations. From our side, we believe that we gave you all the help possible. Please bear in mind that our Terms and Conditions, which you accepted when you booked through our platform, clearly state that the Security deposit is a matter between landlords and tenants.
Additionally, we would like to explain that we did not take sides. We can't assume a position with your threatening behaviour with the landlady, as well as we do not accept her delays in your refund. We expect that our customers honour the Tenancy Agreement and, as mediators, we try to help both sides in cases of complaints but we can not always guarantee the expected outcome and much less if the involved parts do not want to communicate with each other.
Thank you for your understanding. Please reply to our email if you need further assistance or clarification.
Warm wishes,
Your Uniplaces Team
Worst experience I've ever had with any company ever. Landlord kicked me out of the apartment with less than 24 hours notice and stole my
Belongings. When I told Uniplaces, they did nothing about it. Their email "customer care" is a disgrace- Catarina, the agent assigned to my case, took several days to reply to emails and would not even let me write a review of the property- she told me there's a "technical glitch" and I have to wait for the engineering team to fix it. Two weeks later they have still not fixed this "glitch". Do not give these frauds a penny. You'd be better off sleeping on the street.
Dear Fionn,
Thank you for your feedback and we are sorry if the service was not up to your expectations.
We wished we could have been contacted before the departure developed so we could try and mediate it the best way possible.
Regarding the review, as we informed you, it was identified a technical error that is being solved. We informed you that we would get back to you once there is any news. We will keep our assistance on the adequate communication channel.
We appreciate your feedback and we will be here to assist you.
Best regards,
Uniplaces Team
I felt scammed. I paid 512.00 for a month in a room in Rome I could not check in at the date they offered. After that, they just kept my money, and I have been trying to get it back or have as a credit ever since. For the past 2 months, they are giving all sorts of excuses. Bad Costumer Service.
Do not trust them with your money.
Hello Cinthia,
Thank you for taking the time to leave your feedback.
Please note that, as has been communicated by our Customer Experience Team agents, the bedroom you booked was indeed available to you on the move-in date you chose. Unfortunately, however, the arrival was not coordinated by you directly with the accommodation provider, and so the check-in had some issues on that move-in date.
Additionally, please keep in mind that, as communicated, the personal information filled on your booking did not correspond to the reality, which led to an acceptance that would not have happened otherwise.
Despite this fact, the accommodation provider and Uniplaces mediated a viable alternative regarding the dates of your stay, which still allowed you to stay in the bedroom you booked, and which you did not accept.
As such, and because you chose not to fulfil your booking in the listing you booked, the reservation had then to be cancelled whilst applying the offer's cancellation policy.
Even though we are truly sorry you do not feel satisfied with your experience with Uniplaces, we would kindly ask you keep in mind we did our best to help mediate and solve the situation at hand.
Please do not hesitate to reach us if we can provide further assistance.
Best regards,
Your Customer Experience Team
Expérience EPOUVANTABLE!
Le service client est incompétent.
J'ai été logée sur Barcelone dans des conditions minables, sales (des excréments sur le sol), dangereux pour ma santé (multiples crises d'allergie), avec des bestioles qui grouillaient de partout.
J'appelle le service client, photos a l'appuie, qui m'explique que l'on ne peux pas me rembourser! Ni le loyer payé pour tout un mois (Alors que je n'ai séjourné que 13 jours dans la chambre), ni les frais de service de 150 euros pris par uniplaces.
Ce fut la pire expérience de toute ma vie!
Un conseil, mettez 40, 50, 60 euros de plus et prenez un Airbnb. Eux au moins ont un vrai service client.
Aucun dédommagement proposé par l'agent au téléphone, aucun geste commercial, rien.
J'aurais pu CREVER dans cette appartement pendant une crise d'asthme, ça aurai encore été de ma faute!
Chère Anais-Lisa,
Merci d’avoir pris le temps d’écrire cette revue.
Nous sommes très désolés d’apprendre que vous avez eu une mauvaise expérience avec le loyer de votre appartement.
Chez Uniplaces, les opinions de nos clients sont de la plus haute importance et vos commentaires sont très appréciés. C’est pourquoi nous améliorons continuellement la qualité de notre service, ainsi que la qualité des offres publiées sur notre site.
Nous offrons une service selon laquelle, si vous présentez une plainte dans les 24h suivant votre date d’entrée dans l’appartement, Uniplaces adresse la situation et vous aide à résoudre le problème par agir comme médiateur. Je crois en fait que vous étiez en contacte avec un membre de notre équipe en ce qui concerne votre cas et vous nous avez indiqué que vous n’aviez pas besoin de médiation.
En raison du fait que vous ne nous avez pas présenté aucune plainte pendant cette période de sécurité, malheureusement nous ne pouvions pas vous offrir un remboursement.
La raison pour laquelle vous aviez dû payer un mois entier c’était parce que vous aviez eu un contrat bimensuel.
La première quinzaine du mois commence le premier jour et termine le 15e. La seconde quinzaine compte de la période du 16e jusqu'à la fin du mois. Alors, si votre date d'emménagement tombe, comme en ce cas, le 13e jour, il faut payer la location pour la première quinzaine ainsi que la seconde.
Nous sommes désolés que nous n’avons pas été en mesure de vous offrir notre soutien complet dans ce cas.
Nous vous invitons à nous contacter si vous avez besoin d’une aide additionnelle dans votre cas.
Bien cordialement,
L’équipe d’Uniplaces
I booked a room for 5 months in Madrid and as a student at the Complutense I was supposed to be entitled of the 100% discount on the booking fees. My university website said I could have the discount only after the contract was signed. I went to the office and the secretary at the University told me they weren't working with Uniplaces anymore (but they were still advertising it on their website).
They put me in contact with Ines, who initially offered me a 25% discount coupon (that I couldn't even use because I had already booked so.?); in the end she said she couldn't do anything, since when the payment is done they are not allowed to give refunds, and instead of solving the thing between them they kept playing this blame game for more than two months, giving me no solution.
Now, this is what happened in the meanwhile: I sent to Uniplaces at least three e-mails few days before the beginning of my contract because I couldn't get in touch with my landlord and I didn't know how to check in. I received their answer 26 days after the beginning of it so I had to solve the problem on my own. Basically I paid 150 euros to have zero customer care, zero help and zero understanding because what happened with my University.
Fair enough.
Hi Eleonora,
It was a pleasure talking with you.
I'm truly sorry you had to experience this inconvenience. As you know, promocodes cannot be refunded retroactively, however taking into account your specific situation we have issued, as you know, a 75% refund of the service fee to you.
Please let us know if we can help you with anything else, we will be here for you.
Warm regards,
Andrea
Es increible la pesima atencion al cliente que hay en esta plataforma. No te dejan contactar con el propietario de ninguna forma (claro, no sea que hagas el apaño directamente con el y pierdan su comision), pero tampoco quieren contactar ellos con el para hacer preguntas especificas. Solo pedia saber si en el piso habia un router, porque lo necesito por motivos de trabajo (trabajo con dispositivo que no tienen wifi y tienen que conectarse por cable). Y cual es su respuesta? Primero me responden en ingles y segundo con una mierda de mensaje automatico sacado de la web. Siempre que he preguntado, o han pasado de mi o me responden en otro idioma y con mensajes que no tienen nada que ver con lo que pregunte. Desde luego no voy a reservar aqui, miedo me da si alguien lo hace y le surge un problema...
Hola Sara,
Te agradecemos por tu comentario. Es el feedback de nuestros usuarios el que nos ayuda a mejorar la calidad de nuestra plataforma.
En relación a tu feedback, como sabes en Uniplaces no organizamos visitas ni damos los datos de los propietarios antes de que la reserva sea aceptada. Lo que hacemos es asegurarnos de que todas las habitaciones y todos los pisos sean exactamente como los ves online. Por eso, nos encargamos de verificar las propiedades y somos selectivos con los propietarios con los que trabajamos. Lo que ves en la página de Uniplaces será exactamente como es en realidad. Adicionalmente, pudimos verificar en nuestro sistema que una agente de nuestra area de reservas te ayudó a encontrar tu lugar ideal.
Esperamos haber aclarado tus dudas. Si necesitas de algo, recuerda que siempre estaremos dispuestos y encantados en ayudarte.
Un saludo cordial,
Tu Equipo de Atención al Cliente.
We're two students who booked an apartment for five months through Uniplaces, the apartment was way worse than the photos showed. It is our second week and it's not livable. The walls are with mold and moisture on them, we have cough every night since we arrived. The landlord tried to hide it from us with a lot of air fresheners everywhere. I already had a pneumonia in my life so I am choking during the nights because of the mold! Also, after 2 days we found bedbugs in our beds and bedbug's bites on our legs (see pictures). We are trying to contact Uniplaces for four days now and it's useful. They keep trying to say that they have the situation in their hands and that they'll take care of it, but they don't do anything. They don't help us at all even if they say that they are in touch with us. All they say to us is that their 24-hours policy is now ended so they cannot do anything for us and we cannot have our money back. We already contacted the landlord and they don't answer to us anymore. We pay 1,000 euros per month for that awful apartment and we paid fees to Uniplaces for taking care of these kind of situations. We want to leave this horrible apartment to find another one and Unipaces don't want to refund us because of their 24-hours policy, but how they expect us to find bedbugs in 24 hours? Nothing is helping. It is a worse service company, and both the company as the landlord just want to have your money!
Dear Evelina,
Thank you for your feedback.
One of our Customer Experience agents has been in touch with you in the meanwhile regarding the issue presented, and we hope to help you mediate this situation to the best of our abilities.
Bear with us a little bit longer.
Kind regards,
Your Customer Support Team
At first many of the students come from the abroad and you should not believe in the pictures and bills. It is written "all bills included" in the website but you should not believe in it because something you can not think is that gas needs must be supplied by the gas bottle and you have to pay it. They hide this. There is an Internet connection but it is limited In Winter the house is colder than the outside and there is no way to warm up your room with a heater in the picture because it is working with gas and it is old and dangerous. It is clear that there is no heating system in this separate house. Almost all wall have humid and because of the cold you can not open the windows and you have to suffer from the smell of humid walls. The last thing is that you can not get back your deposit when you have to move because of these reasons I mentioned since there is a $#*!ing contract. https://www.uniplaces.com/accommodation/lisbon/*******
Hello Müfit,
We couldn't find any communication from you to our service.
Please contact us by sending us an email to [email protected] - we'll be happy to assist you!
Looking forward to hearing from you.
Kind Regards,
The Uniplaces Team
I booked a room through Uniplaces, the room was way worse than the fotos showed. The walls were wet and after I lived there for 2 weeks there was fungus on the walls (see pictures). I directly contacted the landlord (it took him 4 days to come!). Then I said that I wanted to leave the room and he didn't gave any money back. I tried to contact Uniplaces to help me finding another room (because I've paid them 233 euros for a service). IT IS IMPOSSIBE TO GET IN CONTACT WITH THEM!
It already took me 4 weeks with a lot of emails and I also tried to do this through Facebook.
Nothing is helping. It is a worse service company, and both the company as the landlord just want to have your money!
Dear Roos,
We are sorry to hear that your experience in you accommodation in Madrid did not meet your expectations.
We thank you for you feedback which is very appreciated as it helps us improve the quality of the offers posted on our platform.
Nevertheless we are sorry to read about these issues only after you moved out of your room. We could have investigated and, if necessary, withhold the rent transfer to the landlord.
As you know, Uniplaces strives to make sure the photos and information you see in our listings accurately represent what you will find when you arrive in your new home. We created the 24-hour policy to protect our students and to make sure they are compensated in case something goes wrong.
Nonetheless, we do not intend to ignore your issues, that were attended by our dedicated department. We always aim to improve the experience for both Tenants and Landlords.
Thank you again for the time you took to write your review.
We're still here for you, as we've been from the moment you registered on our platform.
Your Customer Experience Team
I had the worst experience with the landlord and the platform itself. You do not feel like they will ever help you, they just want your money and care about the landlord. They offer terrible terrible apartments with inaccurate descriptions and incompetent hosts, who lie and not even speak English. Please avoid this unprofessional platform at any costs, as it may ruin your experience abroad and steal the money.
Dear Saule,
Thank you for leaving a review about your experience with Uniplaces.
We checked your case and couldn't find previous conversations with you.
As you know, we are an online platform and we try our best to verify our landlords and apartments.
Unfortunately, there are some issues we are not aware and, therefore, we need our tenants collaboration to help them the best way possible and to avoid future issues.
Please keep in mind that we have a 24h safety period, on the move-in, to report any problems with your property. Of course you may also count on our support during the whole extent of your stay.
We are really sorry that you felt left alone.
This is definitely not the experience we aim to provide to our tenants.
Warm wishes,
Uniplaces Team
I was rejected by 4 landlords before finding a place that looked good, and they didn't give any reason. And I wanted to assure my period for 10 months. Gross mistake. The landlord and the experience was awful, the place was not like in photos, the landlord didn't allowed me to wash my clothes freely, and lowered the power of hot water when I showered, as a couple of examples. But the worst thing is that there was an old woman screaming every night. As a student, how can you live so? Uniplaces don't care about you, or control the conditions of the landlord or the place.
Hello Francisca,
Thank you for your feedback. It is very importante for us to have our customers opinion, since we are always aiming to improve the quality of our service.
We are really sorry that your booking experience with Uniplaces was not the best.
About the control of the landlord and accommodation, that we do our best to verify, we do understand your point of view.
However, we kindly ask that you also take into account that Uniplaces cannot control some situations inside the property, specially when it comes to the coexistence with other tenants and landlord, that, at times, may be quite hard to deal with.
We always try to mediate this issues the best way possible, when our customers reach out to us. We are always available to help during your stay, and therefore we advise that the contact is made before leaving the place.
For the time being we know that you are in contact with one of our agents, and we hope that together we can reach a good solution for you.
Thank you for your time and collaboration.
Warm wishes,
Uniplaces Team
They dont care about students, they take sides of the hosts and will steal your money, even if you dont check in to the apartments. I lost 764 euro to a woman who wasnt there the time I was supposed to check in, and told me she was out of town. Then they refused to refund my money. Pleased dont use this site.
Dear Dawn,
We thank you for your feedback and we are truly sorry to read about your disappointment.
We believe we did the best we could to help you find a good apartment and we are sorry you decided to cancel your reservation.
We're still here for you, as we've been from the moment you registered to our platform. If there's anything else we can do for you, feel free to contact us and we'll assist you.
Kind Regards,
The Uniplaces Team.
The room I rented was absolutely horrifying. I've never seen such a mess. Everything smelled horrible, and there was fungus on literally every piece of cutlery. The landlady put out her sigarets on random places in the house. I had no privacy at all and didn't feel safe. And uniplaces listed it as 'visited', that was obviously a lie. No one in their right mind would stay there.
When i contacted Uniplaces about it, they simply told me the nonsense story that they were sorry but couldn't help.
Worst company ever, I've personally contacted others who used uniplaces and we're going to start a broad informing campain for Erasmus student at my home university to warn them for Uniplaces and their dirty business.
Dear G. B.
Many thanks for your review.
It truly saddens us that your experience wasn't what we envision for all our customers.
Uniplaces strives to make sure the photos and information in our listings accurately represent what our customers will find when they arrive in their new home. We created the 24-hour safety period to protect our students and to make sure they are compensated in case something goes wrong.
In the unlikely and unfortunate event of arriving only to find a place that looks completely different from the one booked, or if it has different conditions from the ones that were included in the listing, it's important let us know within 24 hours of the move-in date so we can investigate and withhold the rent transfer to the landlord.
Contacting us is simple and can be done directly from the student dashboard!
We remain available for any kind of support or clarification.
Warm Regards,
The Uniplaces Team
From the business
Rent your student accommodation with Uniplaces, the safe and easy student housing platform to find and book rooms and residences for university and Erasmus students
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Dear Mae,
Thank you for reaching out to us about this matter. We are sorry to hear about this experience.
We have verified that the changes made to your booking have been requested by you in various replies that you have provided to our services.
After contacting your landlady, we made the changes previously requested and confirmed it in writing as defined in our procedures.
It is important for our users to consider that when contacting our services requesting a change of dates for an already confirmed booking, after validation with the accommodation provider, we make the requested changes. If there is any doubt about these changes, it should be communicated to us. We cannot guarantee a refund when a booking is in accordance with our accepted Terms & Conditions at the time of completing the booking.
We hope you can understand that all actions taken have been in accordance with the request made to our services.
We wish you a great stay and remain available for any clarification you may require.
Kind regards,
Your Uniplaces Team