UniplacesReviews 147

I booked my room in Uniplaces and all went great! As soon as I started to search for a house in Madrid I had the support of one of the agents and they made my life so much easier They replied to all the questions I had and contacted the landlord for me on the ones I had for him. The whole process was really smooth and I definitely do it again if I need to go abroad.

Very disappointed of this real estate website. I have booked an appartment in Paris and turned out to be a scam, the appartment never existed. However, Uniplaces has taken the caution and fees for an amount of 845 euros! I have contacted them explaining them the owner fraud and sent them all the proofs including a complaint to the French authorities, but the customer service stopped answering me.
The amount has been taken from my bank account and no answer from them in 2 days.
In case you are wondering if you should use this platform the answer is no! You won't have replies or a refund.

I had a great experience using Uniplaces to book a place for 6 months. Very quick to find the right place - all the info is online. When I arrived the place was exactly as described. Thank you Uniplaces!

Good website to find cheap room to re t. Lots of choice. They are super nice and helpful. They help you with your search and can find rooms matching your budget and neighborhood.

I wanted to book an appartment in Madrid for the period Jan 18-Feb 18. The appartment was advertised for 550€ per month. On the checkout page, I then was informed that my credit card would be charged with 700€ ( 550+150 service fee).
In the confirmation mail I was then informed that I would additionally have to pay 330€ admin fee and 275 "for February", i. E. the total price for an appartment advertised for 550€ per month became 1300€).

After receiving the conformation email, I immediately cancelled (i. E. within 24h). But Uniplaces informed me that according to their cancellation policy they will keep the 700€.

I have to blame myself that I was not cautious enough, the costs are listed on that page (on a sub-page you have to click via a link below the fold, below the fold of the checkout page,... ie always nicely placed where you don't look for it). Thus legally there is probably little I can do against this.

When I arranged my exchange in Lisbon (starting in September), I decided to get a room via Uniplaces. As the traveling guidelines fluctuate often due to the pandemic, I laid personal contact with Uniplaces about what would happen if I would be obligated to cancel my room due to Covid-19. Daniel, from the service team, was very polite and explained that I would not have to worry. He assured that most landlords are very understanding towards this situation and I would most likely get my money back. A few weeks later, I did indeed have to cancel my booking due to Covid-19 virus. When I asked Daniel to call me, he refused to and later even blocked me. Instead I had to mail a coworker of his: Gonçalo. Gonçalo told me that he felt sorry about the situation, but opined that we all had to make sacrifices. For sake of the "continuation of Uniplaces", they would not return the money I paid: €639,-. I decided to contact my landlord, who actually was very understanding towards me. She told me she would've liked to return me my money, but is very restricted in her actions. Uniplaces namely pays the landlords far less then the tenants pay. If you find a nice apartment on Uniplaces, I would therefore recommend to google and find it elsewhere. I may conclude that Uniplaces' cancelation policy is an absolute scam. Their customer service is polite as long as they could make money out if it. Overall, it could be considered untrustworthy and overpriced. After having to cancel an exchange (you look forward to for about 3 years), the last thing you want is to be robbed of your money. I hope my fellow students will not experience this as well.

The landlord that i selected in milan is really terrible even if the the website says that she is trusted. Since she has 3 pets there is pee and poo everyday and everywhere. I made all complains about her with proofs to the uniplaces and Gonçalo, who is in charge of Customer Experience Team at Uniplaces called me and screamed at me and does not explain clearly. Both staffs and the landlord are not trusted now. We cannot trust all info written in the website.

This site is only for showing and booking the apartment, nothing more. If you have an issue with the landlord they just say we don't have a legal right and they protect the landlord at all times.
Proof of that is that a month ago I did a negative review and they do not upload it (it complies with their rules).
They do NOT worth the money they charge at all.
If it was 20 Euros instead of 300 I wouldn't expect anything from them and they would have positive feedback.

NOT RECOMMENDED

I used Uniplaces to be connected to a landlord in Rome.

Three weeks before my move in date, the landlord told me over the phone that I would not be able to move in on May 1 due to the quarantine. At this point they made it clear that our agreement was voided and offered no alternative. Because I would not be able to move into the apartment I canceled the booking on Uniplaces. After they realised this the landlord offered me a temporary room, which again is not in agreement with the deal we made. When I refused this offer they offered me a full refund through Uniplaces in an email that I included in a screenshot to Uniplaces.

I have proof of all these correspondences, and Uniplaces STILL refuses to refund me.
Another issue- this trust pilot page is very shady. Many negative reviews are hidden because they don't comply with Uniplaces guidelines? Trustpilot is not a Uniplaces company, why would these reviews need to align with Uniplaces guidelines?

You can see many detailed recent negative reviews. You can also see a lot of unverified, vague 5 star reviews

If I were you Id go look at the reviews on reddit and trip advisor. They are mostly terrible.

I first had issues with Uniplaces two days after I booked my room with them. Uniplaces does not let their users get in contact with the landlords prior to making a non-refundable payment. I therefore made the payment of their services fees plus the first month's rent. I messaged my landlord about the security of my room as a "lock was not available". I wanted to know my options of installing a lock. He informed me that a lock was not allowed at all which was not stated in the website. I therefore changed my mind about the room and contacted Uniplaces so that I can get my money back. After a dozen emails, they did not give me a refund. I did not have the means to rent another room, and I had to stay in a room with no lock for two months.

I moved in on the move-in date, signed the contract, and payed my security deposit. During this time, Uniplaces sent me an email to confirm that I moved in. I responded five days later that I had. However, before I had responded, they contacted my landlord to receive a confirmation, but my landlord did not respond. They then closed my reservation and cancelled their services which cost me 150, even though I had responded five days later.

When the pandemic broke out, the government of Canada called all Canadians back. I had to leave earlier than agreed upon in the contract and lost my deposit. I therefore contacted Uniplaces again to see my options for coverage as the circumstances were out of my control. Uniplaces told me that because I had confirmed moving in five days later and that my landlord also failed to confirm on time, they will not help me at all as they closed my reservation and cancelled their services. Keep in mind, I had payed them a service fee, they kept the money, and they refuse to offer me any help or services because I confirmed moving in five days late.

Avoid them at all costs.

Don´t trust Uniplaces! I booked what looked like a beautiful, clean little flat with a trusted landlord for 3 months in Porto. When I arrived, I realized the apartment had not been properly cleaned, there were hairs all around the apartment, the "outside area" that they advertised was completely covered in algae (so much so I nearly slipped & fell) and the cherry on top - bed bugs! I contacted Uniplaces within the first 24 hours & was told the complaints I had did not entitle me to cancel my stay & receive my money back. If bed bugs are not enough reason for compensation, I don´t want to imagine what they do consider valid. Avoid them at all costs if you value your health & your money. They refuse to take responsibility & they don´t have any regard for their customers.

I dont know how to express my sadness and disapointment about the place I booked through uniplaces. When booking on uniplaces there is sometimes stated trusted landlord and apparently the place I booked was a trusted place. There were verified pictures and videos, ect. But when I moved in the place had 4 beds in one room nstead of 2 and did not resemble the pictures at all. Here are the events that followed with a 'trusted landlord' and a 'verified' place on uniplaces.
One day before moving in Gunjan Gaurav phoned me up to meet at a metro station with 500 euros of deposit. Stupidly I met him there and got the keys from him without having seen the place. The next day when moving in I saw that the place did not at all match the descriptions. I phoned Gunjan and he said that I did not have to contact uniplaces as I would be able to get my deposit back from him and I would be allowed to stay for 10 days till I found a new place. I said that I was going to contact uniplaces but he said I would not be able to get anything back as the 24 hour period had already passed, and that when contacting Uniplaces the 500 would be gone too. I left several days ago, but yesterday we were going to meet up to exchange the keys for the down payment. Again at Lodi metro station. When giving back the keys he made me sign a paper that I moved out and straight after he snatched the keys out of my hands and ran. I phoned the poliece straight afterwards. From roommates I heard already 3 previous tennants experianced the same problems. I dont know how such a place could have been rented to me. I'm increadibally disappointed in uniplaces. When booking on uniplaces 'verified' means nothing at all.

Uniplaces is TERRIBLE, I rented a room in Valencia through Uniplaces for 6 months. After 2 months I was told by the landlady I have to move out because she sold the flat. Uniplaces said they can't do anything about it as they don't own the flats, they are just a search engine, yet they charged me a huge commission for booking the flat through them and didn't even want to refund it. Avoid Uniplaces if you don't want to get KICKED OUT IN THE MIDDLE OF THE SEMESTER when it is impossible to find another accommodation.

I rented the room in the picture for "300 euros" for one month.
What they really charge you for in the end is:
Room: 300 euros
Deposit: 350 euros (they did not give me the deposit back since I only stayed 2 weeks and not the whole month, although I payed the whole month, I know it doesn't make sense).
One month fine: 150 euros (Since I only rented for one month and not three, they fined me)
Half month fine: 175 euros (Since I rented the room from the 16th to the 15th, and not from the 1st to the 30th I got fined)
Admin cost: 50 euros (Although you make the whole booking online)
Cleaning Fee: 75 euros (Although you see in the picture "all bills included")
Total: 1,100
Plus, I rented a room with a private bathroom which was not the case and wifi that never worked. (Reasons why I took off early)
Yes people, they are scammers