UniplacesReviews 147

Stayed in Rome for three months for school - place was disgusted, garbage everywhere and 2/3 toilets did not flush. Uniplaces did NOTHING. Even worse - I was scammed out of hundreds of Euros of hidden fees and my security deposit for 800 Euro was NEVER returned. Horrific customer service.

DO NOT STAY WITH THEM

What a piece of crap of a company. On March 27th, I booked an overpriced apartment to enter on March 31st to stay for April and May and got charged for the full month of March as they only offered monthly contracts for this property! No joke! They make it very easy to rent and pay apartments that you did not use retroactively. Cancelled the booking as soon as I realised but €2,300 thrown away, just like that. Great business model, Uniplaces! When you try to reach them, OF COURSE there is no phone number to be found anywhere. BE VERY SUSPICIOUS OF ANY BUSINESS THAT AVOIDS PHONE INTERACTIONS WITH CLIENTS AT ALL COST. Instead, they make you file an online claim and all I got was an email exchange where some (likely underpaid) customer service agent proceeded to explain that it was all my fault for not reading the conditions. What a beauty. Avoid Uniplaces like the plague, people! Lots of local rental platforms use this site for their ads, so I suggest you search for local platforms in the country / city you are visiting before heading to Uniplaces. It can save you money!

I received my booking confirmation but the price was different to what was quoted on the booking request!

THEY ARE CHARGING ME AN EXTRA 1400EUROS RENT!

When booking it displayed a first rental payment and then one other remaining payment due of 1400euros for period June - July.

When I received the booking confirmation it says that there are payments due for each month when It never displayed this on the booking request!

I contacted them immediately and they refused my refund request.

DO NOT USE THIS COMPANY! AVOID AT ALL COSTS.

Don't use this platform!
I had the worst experience with this platform! There many other options out there, don't use this platform, save yourself the trouble.

They only show good customer support until you book with them. After moving to the apartment I found out that the apartment was not as advertised, I contacted them the second day to cancel it but they did not show any support, the 24 hrs guarantee period is not correct. Then, I requested to check out early (after 2 months) but the landlord kept part of the deposit with him, and I have contacted uniplaces then but still they did not help me.

Rented this apartment with reference ******* from UNIPLACES. When you book you can't see the location until after you pay. So after paying even though it is advertised as being in Parque das Nacoes it is not, it is located in Moscavide on a street with a lot of traffic, noise and dogs barking 24/7. The furniture is not like in the pictures, the 2 bedrooms are just 1 and the second one is a room without window. There is a cockroach infestation and the owner is basically a scammer trying to get money on top of the money you pay even though all expenses were supposed to be included.

Contacted uniplaces and surprise they do not take any responsability or do refunds. I was offered a 50% discount from the booking fee on my next booking. What a joke!

So since the owner did not fix the cockroach infestation I decided to leave earlier. I gave notice 1 month prior to the owner and informed him to keep the deposit as the rent for this last month we were in. Now he is threatening to cut electricity and water and trying to force myself and my 5 year old to leave earlier than the end of the month. He wants rent for that month plus the deposit to keep as damages because we will leave earlier than the 1 year agreed.

Do not make the mistake of using this company to rent online. They offer no guarantee, they do not check the apartment or these so called owners. RUN as fast as you can!

Uniplace of Porto Portugal, I book for two month, the site is lagging and never working properly, they keep emailing you the same thing and assure you they here to help and they will help and assure you to assist if the place isn't what you want after you report to a issue, they actually don't respond for three days and then ask pictures and videos like you need to make a case and decide to keep all your rent and leave you dry with no money, no place, what kind of booking site does that? My son Christmas gifts in the water because they screw us up.

Uniplaces is a SCAM and a Thief, Don't trust
My booking ID is *******,
I paid 780 Euros, They asked extra fee and changed the rent of the room with their partner colivys.com in Paris after I paid. Just 5 days after my paying (without receiving any room and any contract) Uniplaces sent me an email that they said they canceled my reservation without a refund. They didn't refund my money until now. Shame to Uniplaces. Here I shared their emails. They broke all things even their cancelation policy on their thief website.

Thank you for your email.

We are sorry to inform you but we have finished your booking with Uniplaces, as well as we transferred the money of the first rent to the landlady. Thus, we can no longer help you but we advise you to contact her in order to reach an agreement. This contact may be preferably made by email.

We hope you understand and collaborate.

Best regards,

Carolina
Customer Experience Team | Uniplaces
Help Center: help.uniplaces.com
Uniplaces Stories https://medium.com/uniplaces
Download our Android app here: http://bit.ly/Uniplaces_app
IOS: https://apps.apple.com/us/app/uniplaces/id*******467

I was checked in into a room with bed bugs. At first, uniplaces asked me to attach photos/videos as proof, and so I did. Then they say they contacted the landlord and said that he has a solution - disinfection. It was to be the 5th disinfection in that flat already, so I knew it is not gonna help (now I already know from the tenants there that it didn't help). So I said I am moving out cause it is impossible to sleep there. Their response was that the landlord has found a solution and they cannot return teh deposit money. So I lost my 460 euros for nothing! It was a terrible experience with Uniplaces and their collaboration with Portuguese Quarto e Quarto company. I am so disappointed.

I would give the site -100 stars if I could. Completely useless service. The apartments are supposed to be booked online, but there are only a few photos available. I booked a place that turned out to have the wrong pictures, etc. After the request was sent on my part, the landlord accepted it and money was automatically transferred to Uniplaces (even though I preferred another place). Turned out the place is already taken as the lanlord said. Now Uniplaces is refusing to return the 1st month rent, because the cancellation was made after the appropriate time, but the place is not available. They are offering that I book another place without a fee. What a joke, stay away.

I booked a room on Uniplace (ID *******) in September 2021.
I paid 843 euros, 650€ corresponding to the first month of rent and 193€ for service fees.
I receive a confirmation email saying you are moving on this date, you will have to pay one month deposit and including the details of my landlord.
Then, I spoke with the landlord on WhatsApp and he asked me to pay him 2 months' rent up-front to get this room and told me that this wasn't negotiable.
I told him that it was not specified in the ad and I would prefer to cancel my booking. He replied to me « There are many things which are not described in the advertising »...
So i contacted the Uniplaces « support » by email and via their website it took sometime for them to reply but at the end they solved my problem.

There was a booking error, but when I asked them for help there was absolutely 0,0 collaboration from their side. Nothing. I proposed like 5 solutions to get rid of the problem with fair conditions for everyone and they just kept sticking to their absolutely not realistic terms and conditions for cancellations. How am I supposed to cancel 60 days before the contract if the universities send you the confirmation/acceptance letters like 1 week before the classes start? This is a very well-known procedure in bigger student-cities and there can be many inconvenients. Uniplaces is not willing to help their clients AT ALL and only covers the landlord's side. That's not fair and I have no idea how they can charge 150€ service fee for this miserable service and suppose that it doesn't matter for STUDENTS to lose almost 500€ at a time. There's people who have to work a long time to earn that amount of money!

La estancia en París fue genial. No tuve en ningún momento problema con todas las dudas, y la reserva se hizo de manera muy rápida y sencilla.

I used Uniplaces to find my house in France and, at first, I was a bit afraid but once I spoke with Maria everything went smoothly. I got rejected once but Maria sent me an option right away and the second time I was accepted with no problems.
Very helpful service when you're far from the city you're moving in.

I had rented an apartment in Lisbon 2019 via Uniplaces - the apartment was shared. What was not apparent is that there were some kind of insects in my room - the caretaker sprayed it and told me to air it out for a couple of hours. I moved to another apartment, the landlord kept the rent of the month (which you can argue about) but on top as well the deposit of 400 Euros. Argument: we can do whatever we want.
Uniplaces stated that they do not get involved so the money was lost. Ah, yes, there are no rental contracts in Lisbon, so you have no chance to get your money back.
Uniplaces should at least have blacklisted the real estate broker handling the apartment- they did not do that, they kept completely out of it.
Good luck with Uniplaces.

I went on Erasmus last year, and loved the experience. I was afraid that something could go wrong, but uniplaces made me feel safe about my reservations and the landlord. I arrived and the landlord was very nice and the house was exactly how it was in the photographs.

Uniplaces contacted to know if everything was ok. I seriously recommend Uniplaces if you need to book a house in another country and need to trust that the house is exactly what is advertised. If I study abroad again, I'll defiantly use Uniplaces again.