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UNice

4.4

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From the business

UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.

We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.

Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.


+139
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UNice Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
233
shipping
87
quality
391
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New York
1 review
0 helpful votes
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Loving my purchase!
October 11, 2023

I am so happy.
Will be making a another purchase soon
Thank you.

Date of experience: October 11, 2023
Georgia
1 review
0 helpful votes
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I love the wigggg
October 9, 2023

Great prices and great quality as well I'll be definitely shipping again

Date of experience: October 9, 2023
Texas
1 review
0 helpful votes
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Wig cap size
October 7, 2023

Accurate representation. The wig I ordered didn't have my size, the representative that was handling my order was Very Nice she made sure I got what I wanted. Stayed in touch with me until the very end. We were texting and emailing at 4am which made me very happy

Date of experience: October 7, 2023
Michigan
1 review
0 helpful votes
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Love my ready to wear wig
October 6, 2023

Good quality wigs! I love my last wig. I need a ready to go wig. I am hoping that the wig that I order is as good of quality as the last one.

Date of experience: October 6, 2023
Georgia
1 review
0 helpful votes
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I basically gave 250 away because I paid for a wig I never received because they just left package at my door when I clearly states that it would require a signature this is so frustrating I never ordered wig again

Date of experience: October 6, 2023
California
2 reviews
2 helpful votes
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I ordered a wig from them that never shipped and when I contacted them to cancel they never would confirm cancellation or respond to me. Will need to dispute with my bank and ofcourse never order not refer anyone to them again.

Date of experience: October 5, 2023
Georgia
1 review
0 helpful votes
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Best Experience
October 4, 2023

Very Easy. Fast shipping. Great quality hair. Love the free items.

Date of experience: October 4, 2023
GB
1 review
0 helpful votes
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Very pleased
October 3, 2023

Good experience shopping on here. Fast delivery from USA. Very pleased with my products. Just need a little twicking. Make sure you measure your head shape.

Date of experience: October 3, 2023
North Carolina
1 review
0 helpful votes
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Very disappointed
November 1, 2023

I ordered from this company again on 9/18/23 4 wigs, 3 in one order and 1 in another, because the product is great quality; however, I did not receive my first delivery with the 3 wigs I ordered totaling $400+ as FedEx claims they delivered to my residence on 9/21/23 at 1:15pm. I submitted a claim, contacted the seller and there still isn't any resolve to this issue. I have been in contact with the seller since 9/22/23 and there isn't anyone to speak with. I was emailed by UNice customer support to contact the police and immediately asked for someone else to contact me regarding this issue.
I did more investigating than FedEx and and UNice. I received communication that the situation will be handled but it's 10/2/2023 and there still hasn't been a solution. I need one immediately. I submitted a complaint with the BBB and informed UNice that I will also go to social media.
I don't have the energy or the time to continue to complain I just want a refund or someone from the company who can speak to me verbally and bring some resolve to everything.

+1
Date of experience: October 2, 2023
Delaware
1 review
0 helpful votes
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Amazing!
October 1, 2023

Great easy and fast! I absolutely love it! I wish I could be a wig model for the company!

Date of experience: October 1, 2023
Kentucky
1 review
0 helpful votes
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Great hair
September 30, 2023

Love your hair it's amazing I always buy from here. Will be buying again.

Date of experience: September 30, 2023
Missouri
1 review
0 helpful votes
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Gorgeous
September 26, 2023

I've been shopping from UNICE for years and they never disappoint. The wig came as described and the bonus was the special gift's that comes with your order. Would recommend 10/10.

Date of experience: September 26, 2023
Arizona
1 review
0 helpful votes
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Not five stars because I sent a question via messenger and left my email info. I never got a response. It was an important question.
Also, I am trying to return the wig and now, there is no communication regarding that. I need a return label.

Date of experience: September 23, 2023
Maryland
1 review
3 helpful votes
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All I see is knots
October 24, 2023

I ordered the bye bye unit in reddish brown and I'm very displeased with my unit. The itself is very nice and soft
The color is very beautiful. However, I can see all the knots on the lace. My unit was never bleached. When I informed customer service of the matter and sent them pictures of the unit. Still nothing was done. I'm unsatisfied with the type of service I received.

+4
Date of experience: September 23, 2023
France
1 review
0 helpful votes
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Bonne expérience
September 19, 2023

Site pas très clair, aucune possibilité de renseigner un code promo mais la perruque est top

Date of experience: September 19, 2023
Tennessee
1 review
0 helpful votes
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Will use Unice again and again
September 16, 2023

So easy to use, fast shipping, good communication with company

Date of experience: September 15, 2023
Bahamas
1 review
0 helpful votes
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Referred by a friend. I love my unit It was wonderfully constructed with hardly any additional work needed.

Date of experience: September 13, 2023

Ok so far referred by a friend
September 2, 2023
Previous review

Ok so far referred by a friend

Date of experience: September 2, 2023
GB
1 review
0 helpful votes
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Beautiful hair,
September 5, 2023

Fab and happy with my purchase, great customer service support, However the only negative is the cap sizing is a bit big. There needs to be options of small, medium or large

Date of experience: September 4, 2023
South Dakota
1 review
0 helpful votes
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Fast Shipping!
October 4, 2023
Updated review

During COVID UNICE was my go to brand. I purchased mani headband units from them, however, for every 2 purchases I'd receive a very very poor quality unit. Unfortunately, this time was one of those.
There is a very very unpleasant odor.
The density as well and thickness per stand makes the unit feel like kitten hair; very very poor quality.
My assumption is the cap size is M but I can pull the unit 1/2 way down my face. It's xxx big head friendly like for a pumpkin! Because of this there was no way for me to melt the lace. Beginners — if you aren't into bleaching knots this is not the unit for you. They are very very dark. I'm hoping this is a one off as the reviews and images are good.
This one was a waste of money. Quick shipment - 48 hrs - but from where I have no idea.

Date of experience: September 3, 2023

Great experience
August 27, 2023
Previous review

Great experience

Date of experience: August 27, 2023
District of Columbia
1 review
2 helpful votes
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Horrible
October 2, 2023

I was browsing at their wigs and left a couple in my cart without finalizing the checkout. I can't even tell you all how much I was harassed by them. I got so many texts EVEN AFTER I told them to remove my number and e-mail from their lists. If I blocked one of their numbers, I got a text from the same person from another number. It was insane. It was harassment. If I had the resources to sue, I would have. Any thought I had to buy a wig from them was gone.

Don't give them your phone number.

Date of experience: September 2, 2023