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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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They were expedient and answering my questions. They were very quick, I really appreciated
I've been ordering from Unice for a little over a year now, never had a bad experience. When I told them I needed my wig to come by a certain date they did everything they could to accommodate me. Even offered me another wig that would come at a closest date AND covered the price difference.
Unice manager and employee went above and beyond to get me the 18 inch wig with no extra charge because the 16 inch wig I had ordered wouldn't get to me in time for my birthday trip. I am so grateful for them making this happen for me and I will recommend you guys to all my friends and family.
Amazing customer service. Super easy to get in contact with and they fixed my issue super fast! I love Unice!
I ordered a wig and the hair quality is not to my satisfaction so I packed everything up and neatly put it back in the bag. The policy on the wig website says that the wig can be returned within 30 days with a full refund. There is no refund button on in the app. I texted to see how to start a refund and it doesn't work. I then emailed the company and they're asking me to send them details about the wig and I told them the hair texture did not meet my expectations and I am requesting A return slip so I can take it to the post office tomorrow and get my refund. I keep getting more letters and it seems probably from a robot or AI. I simply want the return form so I can return the wig and get my money back and I feel like I'm getting the runaround.
This is unacceptable and poor business practice. If I don't get something resolved in the next day, I'm going to contact the Better Business Bureau about this company.😡
Good afternoon, I ordered my wig and it went to an old address, I contacted customer service they were very helpful and attentive and nice it didn't take long for them to verify and get my wig to me the next week, so I think you very much it's exactly what I ordered and will be sending pictures soon as I wear it thank you again will be purchasing again
Thoroughly enjoyed my shopping experience
Thanks 😊 🙏
Easy to navigate website look forward to to ordering in the future
Handled my issue quickly and professionally. Jessica is amazing.
I had some questions and concerns regarding this wig and customer service always addressed them. I began wearing it and LOVE IT! It's so soft and beautiful. Will order again.
I wouldn't be receiving my hair in time for my trip so I was freaking out but Unice customer service helped me feel seen and heard. They also helped me find another wig so it would come in time. Also even gave me a free gift for the inconvenience.
Ms. Jessica was quick and reasonable! I loved that she help me with other options and was trying her best to actually help me!
Buying the bundles were quick and easy, it took around a week to get delivered to my house and when i saw the bundles they did not disappoint 😇
I ordered a 16in and had already paid for it.But They text me and said they were out of the 16in so they sent me 18in for the 16in price.I will definitely be ordering again..
This is the 2nd wig that I have purchased from Unice. After ordering from another company, it was stolen after it was delivered to my front door. I'm going on vacation and wanted to change up my look. So I had to order a new and decided to return to Unice. I messaged them and explained my situation. It arrived quickly and didn't get stolen. Customer support was very supportive and friendly.
I had a problem with my first order it did take some time for someone to get back to me but once they did get back to me the customer service was great they helped me and reassured me about everything the hair is super soft there is a slight smell so obviously you might want to wash it if you don't like the smell but other than that the wig is amazing I've been a customer for a couple of years now and don't get my wigs anywhere else but from UNice other than that they have amazing hair
I couldn't make adjustments once item was in the cart and it was more than listed
Customer service was excellent and hair quality was even better. Love my units and bundles.I've been searching for Peruvian hair for the longest so happy that I found it. Can't wait to install and dye.
Thanks for rectify my situation in a timely matter
I like how I was contacted back instantly, less than 24 hours, about my order. Unice have me a run down what I needed to expect for my wig arrival. I really appreciate the support that was being presented to me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Powell, we are so sorry for the late reply, we never wanted to ignore any message from our customers. And returning is totally accepted if you want. And we have sent the label, we noticed you returned it back already. And we will keep our eyes on the returning all the time.
Please take our sincerest apology, please trust that we never wanted such thing happened. But we will speed up and reply all of our messages asap. And our specialized service customer will talk with you directly if you have anything else.
Sincerely,
The UNice Hair Team