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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick and simple. Easy to navigate. Not really much more to say. Package arrived quick.
I reached out due to receiving hair that was poor quality. I was given a 20% discount. Which was poor given the wig is trash. I've worn it a week and had to condition it 3 times because it's so dry. I want either a new wig or full refund. Every time I was the wig more and more hair is shedding. It's an awful wig.
The quality is amazing, so soft and silky! Shipping was super fast.
Price was great and it ordered didn't come when the said it would but overall still was fast
Certainly, here's a more professional version of your review:
I am very pleased with my recent purchase. The product arrived on time, was well-packaged, and is of beautiful quality. The hair is full, with a vibrant color that looks fantastic. I am excited to explore more products from your collection!
I've tried several hair companies but Unice is my for sure Go-to. The quality of hair is unmatched. I'm always pleased with the results
Très bonne qualité de cheveux avec des petits cadeaux sympa
Excellent -will shop again. Quick shipping and excellent quality.
I order hair paid for 2day shipping only to find out they were having issues at the warehouse and it wouldn't make it. I was offered to have it shipped from china but that would take 4 to 5 business days which didnt help me at all. Then i was told it the issue was because they didn't have the inches i requested and i had to either go down to 14inch which is a no or up to 24inch. So we opt for 24inches i had to pay an additional 43 dollars for the size difference. It super hard to get to communicate with anyone here i had send several emails before i got a response. Down to the wire i ordered on the 11/4 i recieve it on the 8th. On the plus side the hair I Love. Love. Love.
Hi, Tamisha, so glad to hear you loved our hair. But so sorry for the inconvenience. Because we have several warehouses, one in China, several in US. Only the hair available in US’s warehouse can do express shipping, that’s why we contacted you to change the warehouse and issued the express shipping fee back. But we noticed that you need the hair in hurry, so we exchanged to other hair and cover partial difference price for you as compensation. Then we shipped the hair you agreed to change to by express shipping still, that’s why there is no refund for express shipping, and glad to see that the package was shipped out on 7th and delivered on 8th. But we still say sorry for this inconvenience.
Please take our sincerest apology. Please trust that we never want to upset you in such way! If you need anything else, please let us know, our specialized service customer will talk with you directly asap.
Sincerely,
The UNice Hair Team
I order my wigs every 3-4 weeks off of Unice the hair is always so beautiful and their customer service is also quick at responding!
I had an issue with an order and Jessica responded quickly and fixed my issue. Thank you very much Jessica!
The experience was great I got to be given the best help I would ever get they are super nice and I know for sure I am going to get the best hair Because of their customer service
My shipping experience was great! And the product came fast.
When I placed an incorrect order, they quickly fixed it! The experience was excellent because of them!
I. Needed a wig for a really big event but it turns out the one I ordered was low in stock. They gave me the next inch size up with no cost to me to make up the difference that's what you call good customer service!
I love the customer service, they made me feel understood.
Service that offered me another wig alternative so that I would be satisfied because the other wig had a long wait for customisation. Thank you
I am now waiting to receive my wig.
I love this company and they have the best wigs, I would recommend this company to anyone looking for good quality wigs and they last a long time. I always get my wigs from here and you should too.
Great deals & easy steps to quick delivery & great value. Soft wig. Follow!
Quick easy checkout. Hair arrived sooner than expected. I really love the wig.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Mychicia, we are so sorry to hear that, we should apologize to you that you don’t like the hair we sent you. And we have offered you the solution by email like the last time you contacted us for the 30$ refund. Our specialized service customer will talk with you directly by email soon. If you need anything else, pls just send message by email. We will reply you asap once we checked the email!
Please take our sincerest apology. Please trust that we never want to upset you in such way!
Sincerely,
The UNice Hair Team