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From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very easy to order and I love the how-to videos that I can refer back to but what I received didn't look a lot like what the model in the video had and I ordered the exact wig. Also, it took so long to come that the event that I ordered it for had already passed, and it took too long after repeated call to the post office.
Very easy to order and I love the how-to videos that I can refer back to
Ordering from you guys for three years and I love their hair and the quality and how the hairline looks so natural. I also love that if there's anything shipping related return or exchange, I have no problem with them.
I think customer service was good. They didn't have what I actually wanted but offered something similar. Unfortunately it doesn't fit and I'm so green I didn't know what to do with the band. I'm used to that already being on the wig.
The customer service representative really helped me in the process of paying my hair. The representative communicated with me all through the process and I appreciate the companies effort in making sure their customers feels seen and heard. Will come back to leave a review when I get my hair. I know it is going to be wonderful.
Trying to figure out how to make it work for the size of my head. The additional strap is a plus but not sure where to place it. As for glueless it is not. That's why there is glue type. Other then that wig is nice and light.
Easy purchase process. And delivery was smooth and fast. Product was carefully packaged and arrived in excellent condition.
Good, easy to process. The hair feels soft, smooth, and very natural. It doesn't shed much, and the texture is exactly as described. I ordered the
I love their marketing they are relentless. However, what u received is not true to purchase. It says 16" but it looks 10-12" it's barely shoulder length. I thought the curly pattern was bigger. I would really like a longer wig. Not sure what happened to my other wig. It's thin also. The ones online look fuller.
Hi, Liz, we are so sorry to hear that, but we checked your order, what we sent you is same with the one post online, it is 16inches kinky curly wig, not 10/12inches. And we can promise that the hair we sent you is 150% density hair, the hair in the picture look more fuller because the model styled the hair. But we have great returning policy, if our customer don’t like the hair they received, returning is totally accepted. So our specialized service customer will talk with you by email directly asap. If you have anything else, just let us know, we will help you out asap
Please take our sincerest apology, because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
I love their marketing they are relentless.
Quick and easy service 👌🏾 Good quality and accurate descriptions.
After the disappointment with the first wig out of stock, they went above and beyond to make sure l got a another wig instead and they made me feel special, just hoping that l get this wig on time for my birthday, customer service was great, l will be doing more business with them,thank you
The hair is extremely frizzy and hard to manage. It sheds a lot. I would not recommend. And I spent a lot of money but the quality was sub par.
Hi, Lillie, we are so sorry to hear that, but because our hair is 100% human hair, it needs deep condition from time to time. And we don’t know what the condition of the hair right now. So our specialized service customer will contact you through email to know about the situation in order to fix your problem asap
Please take our sincerest apology for the bad experience. And please trust that we never want to upset you in such way! If possible, could you pls offer us another chance, we won’t let you down this time!
Sincerely,
The UNice Hair Team
It's wonderful, just that I will luv if my hair comes b4 new years day.
Good website I liked free shipping, the hair could be softer I'm unsure if it will tangle later, I'm concerned it might. Kinky straight hair is tricky like that. Well constructed wig though and good for the price if the hair lasts. I'll have to update on that
Very easy to navigate, there are a ton of wigs to choose from I would just like to see the length on each piece.
I absolutely LOVED ordering from UNice, the shipping time was wonderful and the customer service was top tier! When the hair finally came i wasn't disappointed at all it was everything i wanted and more, definitely will be ordering again!
Chefs kiss for the impeccable customer service! I have never experienced such great communication or service from any other hair company. My unit was going to take a while to customize, I was informed right away & offered alternatives. I searched for a couple of days & was able to choose a completely different unit that cost more. Not only did they cover the additional costs but they sent me the tracking information the same day. I can't wait until my wig arrives, I'll definitely be a long term customer from the service alone!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, LaShawn, we are so sorry to hear that the hair didn’t fit you. But we have great returning policy, if you don’t like the hair, returning is totally accepted. And we indeed thanks for your liking about our brand because we noticed you bought so many times from our company. And we do feel sorry that the wig didn’t meet your expectation about the size, which we didn’t expect. And please trust that we have no reason to send any bad hair to our loyal customer. Because we do cherish all of our customers, not to mention our loyal customer.
Please take our sincerest apology for the inconvenience, our specialized service customer will talk with you directly asap. If you need anything else, pls contact us freely
Sincerely,
The UNice Hair Team