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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My process was smooth, and I was able to make a choice quickly! This hair is for my birthday and I'm praying to receive top grade beautiful hair so I'm able to refer to my clients!
Very satisfied! The wig was delivered quickly! I cannot complain! Very easy to install wig pre everything!
I ordered two 20 inch glueless wigs. Beautiful colors and easy to wear. I am completely satisfied with my purchases. Thank you.
I was a skeptic. The marketing, the communication - all of that was so grand I figured surely the hair must be just "ok" to possibly be able to supply quality to the thousands of people daily lol Oh but I was wrong. The hair quality and wig (overall) even impressed even my extremely skilled and picky hair stylist! THIS WIG IS PERFECTION.
Easy and fast just as expressed on the website. I originally purchased a different item that was not in stock but the item I received was night. I look forward to future purchases.
Its a Perfect wig but The lace is big so if you have a little head like me be aware.
I had an issue with my order where my package was lost in transit, but UNice's customer service exceeded my expectations in resolving it. Their team responded promptly and professionally, and they quickly processed a replacement after confirming my address. The replacement wig was shipped out promptly, and I received it in perfect condition.
I appreciate their commitment to making things right and ensuring customer satisfaction. It's rare to find a company that handles issues so efficiently and with such care. Thank you, UNice, for your excellent service—I will definitely be ordering from you again!
I really wanted to do afterpay. And pay it
Through my PayPal account but that wasn't working. And the product itself had split or singed off hair, 2 weeks later massive shedding but that has been the case with every week I've had the shedding has always been a problem so if you had 150% density it's at 80% density after 2 weeks
Always fast shipping...I love this company they never disappoint 🏼
The product came completely different from what I expected, shedding a lot of threads. And with a very strong smell.
Loved it! I got a u part kingly curly wig with drawstring. You all changed the game with this one
These products (wigs/lace fronts) are accurate to the test!
Everything you see in the advertisements is 100% no gimmicks true!
I love this hair!
I bought one for my son's wedding in September 2024, and now I have purchased another one. The lace front I have is still in good shape, but I felt it's always good to have a backup that you can rely on. Style, fashion, and a superb wig—why go anywhere else?
Thanks, UNice!
It was easy to search for what I wanted and there was a good selection
Easy and seamless. The unit I received was able to be worn right out of the package! It is beautiful! No cutting or gluing necessary. I am a low-maintenance girly who doesn't like to look like it. This was perfect for me!
Efficient, quick, great support along every step. I'll be sure to come back for all the great coupons I received.
Very easy to order and I love the how-to videos that I can refer back to but what I received didn't look a lot like what the model in the video had and I ordered the exact wig. Also, it took so long to come that the event that I ordered it for had already passed, and it took too long after repeated call to the post office.
Very easy to order and I love the how-to videos that I can refer back to
Ordering from you guys for three years and I love their hair and the quality and how the hairline looks so natural. I also love that if there's anything shipping related return or exchange, I have no problem with them.
I think customer service was good. They didn't have what I actually wanted but offered something similar. Unfortunately it doesn't fit and I'm so green I didn't know what to do with the band. I'm used to that already being on the wig.
Hi, LaShawn, we are so sorry to hear that the hair didn’t fit you. But we have great returning policy, if you don’t like the hair, returning is totally accepted. And we indeed thanks for your liking about our brand because we noticed you bought so many times from our company. And we do feel sorry that the wig didn’t meet your expectation about the size, which we didn’t expect. And please trust that we have no reason to send any bad hair to our loyal customer. Because we do cherish all of our customers, not to mention our loyal customer.
Please take our sincerest apology for the inconvenience, our specialized service customer will talk with you directly asap. If you need anything else, pls contact us freely
Sincerely,
The UNice Hair Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Ana, we are so sorry to hear that, but we can promise that the hair we sent you is 100% human hair, you can even do the test. And we never put any chemical production on the hair. What we put on is only regular shampoo which has no harm to our body. But if you don’t like the hair we sent, returning is totally accepted.
By the way, we found two orders you made, we don’t know which one you were talking about, so our specialized service customer will talk with you by email directly asap. If you have anything else, just let us know, we will help you out asap. And because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team