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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The wig that I received is supposed to be 22 in it came as 14 and it's supposed to be black and it came Brown I like to have this package sent back and have my right product sent to me
The wig is made well, I thought I ordered the highest density that I could, however it was not as full as I would like it. Overall I was pleased and will order again
Amazing, beautiful full hair; overall I had a GREAT experience with Unicehair! I am a content creator know as KiaraXoX on YouTube & IG & I plan to do a full review on how GREAT UNICE HAIR is! Thank you guys so much for everything & continue to keep doing what you are doing 💕
Good and quick. Order arrived quick and I love the packaging.
Hi, Davine, we are so glad to hear that, but we noticed you left one star review, can we know is there anything you don’t like? At first, so so thanks for your true feedback, but we are open to hear your opinion if you indeed had something wrong before. By the way, our specialized service customer will talk with you by email directly asap. If you have anything else, just let us know, we will help you out asap. And because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
I REALLY WISH THEY PROCESSED REFUNDS AS FAST AS THEY PROCESS PAYMENT TRANSACTIONS. I bought three wigs and none of them were up to MY quality standard. As soon as I pulled the net cap off the wig, hair shedding everywhere. The other wig bangs was so see through I don't even no what was the point. The third wig showed up two weeks after the other two party city wigs. It took a week just to get the return label, now who knows how long it will take for them to inspect them. Which there in the exact condition they were in when they shipped them. You couldn't bury me in these wigs, so i definitely wasnt about to wear them out in public or at home for that matter. I really hope I don't continue to get the run around about getting my money back.
Hi, jocelyn, we are so sorry to hear that, but we can promise that our hair is 100% human hair and what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand because we noticed you placed order from our company before. And we do feel sorry that the wig didn’t meet your expectation about the quality, which we didn’t expect. And please trust that we have no reason to send any bad hair to our loyal customer. Because we do cherish all of our customers, not to mention our loyal customer.
Please take our sincerest apology for the late reply because of New Year holidays. We have issued the full refund two days ago. If you need anything else, pls contact us freely. And our specialized service customer will fix it as soon as we can.
Sincerely,
The UNice Hair Team
The hair is amazing! I'm obsessed with it and will be ordering again!
Quick and easy to use the site. Shipping took a little longer than I expected but it was worth the wait
I gave this a three star because when ordering there should be some indication of the different colors that someone may choose. I ordered an after about 5 minutes I realize I saw a different product that I wanted to buy and I was told I had to keep what I have and wait to return it. There should be at least a 5 minute race. And or update your website so that customers will know the options they have.
It was.
A little confusing on how or which week to buy.As far as when you got to the bottom with the density you couldn't see what she was mashing because it was words in front of
Hi, Regina, we are so sorry to hear that, but we checked your order, we indeed shipped the wig with drawstring and baby hair. But we have great returning policy, if we sent wrongly, returning is totally accepted. And we do feel sorry about the inconvenience we made to you. And please trust that we never meant to upset you in such way. Because we do cherish all of our customers.
Please take our sincerest apology for the late reply because of time difference and holidays for the New Year on our end. But don’t worry that our specialized service customer will talk with you directly asap. If you need anything else, pls contact us freely
Sincerely,
The UNice Hair Team
Great products, will order again soon. I received many compliments on my hair.
Quick and easy, great customer service. I've purchased a few wigs from this company and have never had an issue.
This company is great! Fast replies, great communication, understanding, and willingly to help with anything!
Great experience loved the wig came in neatly and in great quality the hair was nice and soft no shredding total recommend 100% would buy again and try out different types of wigs great company
I recently had the pleasure of interacting with the customer support at UNice hair and when I tell you, from the moment I reached out, I was greeted with warmth and professionalism. I did not initially get my order, but that was a discrepancy on my part, but when I reached out in regards to my queries and concerns, the customer service there gave me exceptional service and they responded to my messages and emails promptly consistently and efficiently, and I can tell you that I was Satisfied with the customer service at UNice hair and I will be buying again.
I placed my order on January 3rd, It's now Jan 19th and I have not received my order. I ordered a 24 inch wig, 150 density and this company has been lying to me about when I will receive my order. At first they said that they are making the wig and it will be delayed for 2-4 days. I waited the 2-4 days then they asked for an extra week to complete the wig and I said no. Then they asked if they can send me a 22 inch with 180 density and I agreed, they said they would update the order and ship it out within 24 hours. Well it's 24 hours later, still no tracking number yet they emailed me begging for a good review. This is my truthful review. Do not order from this company unless you want to wait almost a month for a wig that they're advertising to be in stock that you will never see. At this point this company is stealing and they're comfortable with their disgusting behavior. I will be opening up a charge back with my bank.
Hi, Lemiese, we are so sorry to hear that, but we can promise that we never wanted to delay the order processing time. But because some of our hair need customization which could cause the different processing time, but our shipping time to US is fixed, 4-6 working days to CA. But we still should be sorry for such inconvenience we made to you.
Please take our sincerest apology that late reply because of time difference. But pls trust that we never meant to delay the reply or processing time. And our specialized service customer have sent the update about the package by email to you. If you need anything else, pls contact us freely. And please give us another chance, we will solve the problem you had.
Sincerely,
The UNice Hair Team
This was actually a good wig. However, the bangs were a little wimpy. It didn't give a full curtain bang. I believe I got the one eighty density so the hair was kind of thin.But after curling it, you can get the desired hairstyle that you're looking for. I would recommend this week as a starter wig. But for someone that is more advanced and looking for more volume, I would pass on this wig.
The hair is so soft and full. True to lenght and density. Its a 10/10. Must buy
This is the worst wig that I've purchased. The section over both ears was the worst! I will never purchase anything else from this company! This wig was not as described!
Hi, Stephanie, we are so sorry to hear that, but our hair is 100% human hair. We can promise what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand because we noticed you bought so many times from our company. And we do feel sorry that the wig didn’t meet your expectation about the quality, which we didn’t expect. And please trust that we have no reason to send any bad hair to our loyal customer. Because we do cherish all of our customers, not to mention our loyal customer.
Please take our sincerest apology for the inconvenience, our specialized service customer will talk with you directly asap. And we have great returning policy, if you don’t like the hair, returning is totally accepted.
Sincerely,
The UNice Hair Team
Haven't received my order or credit from my last purchase 😕
This is my first time ordering good quality hair and now I'm hooked I love it, very soft and silky. However I was a little disappointed to find that the hair was not as full and I could not just put it on and go as advertised. I purchased a glueless, pre everything with a drawstring, I had to use glue and foundation. I am definitely going to order again because I just love the feel of this hair. Also I received my order earlier than expected and there was a free gift included.
Easy shopping. Beautiful pics. Excited to receive hair. Can't wait for the install.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Alicia, we are so sorry to hear that, but we checked your order, what you ordered is 14inches body wave wig, not 22inches, so we just wonder is there any misunderstanding? Our specialized service customer will talk with you by email directly asap. And if you need anything else, pls contact us freely, then we will help you out asap. And because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team