Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ultra Sabers

Ultra Sabers

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Ultra Sabers?
grey stargrey stargrey stargrey stargrey star

Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.

service
430
value
431
shipping
401
returns
207
quality
422

Instant Feedback

44,070 reviews

We monitor reviews for authenticity

Jordan L.
4 reviews
0 helpful votes
Follow Jordan L.
Unfollow Jordan L.
Share Review
Report Review

Absolutely love my grab bag saber I got already
August 23, 2020

Absolutely love my grab bag saber I got already. Perfect weight and heft to the hilt and blade. Love the feel and weight. Cant wait to get my other orders in.

Date of experience: August 23, 2020
Arkansas
1 review
0 helpful votes
Follow Seth C.
Unfollow Seth C.
Share Review
Report Review

90$ random saber
August 23, 2020

I ordered a randomized saber with my friend on June 26 and did not receive any updates or responses until it arrived today on august 23. I got what I ordered but customer service is simply non-existent.

Date of experience: August 23, 2020
New Mexico
1 review
0 helpful votes
Follow Zee Z.
Unfollow Zee Z.
Share Review
Report Review

Not bad
August 25, 2020

Lead time was about 8 weeks which seems normal during this pandemic. Arrived with zero issues. Got a mystery box which came with a initiate series hilt and blue blade.

Date of experience: August 23, 2020
ShazzaP S.
1 review
0 helpful votes
Follow ShazzaP S.
Unfollow ShazzaP S.
Share Review
Report Review

My son was able to go through the process of customising every part of his light sabre. He was delighted with the product he received. We had to wait a few weeks for delivery but as we are in the UK it is to be expected

Date of experience: August 23, 2020
CG H.
1 review
0 helpful votes
Follow CG H.
Unfollow CG H.
Share Review
Report Review

There was no wait to get this shipped and delivered to my house. The blade came with the pointed tip that I had asked for. The additional Shock pommel has fantastic acoustics on this Consular Green Dorinian. It has a nice loud sound to it. It's one solid piece of machinery and electronics. Very satisfied!

Date of experience: August 23, 2020
Dent K.
1 review
0 helpful votes
Follow Dent K.
Unfollow Dent K.
Share Review
Report Review

I've been wanting to buy a saber from you guys since 2014. With all the money I got for my birthday last week, I was finally able to afford it. I hope it gets here safely!

I wrote that when I first bought it. Now I really wish I bought from another company. Worst customer service ever.

Date of experience: August 22, 2020
Charlie p.
1 review
0 helpful votes
Follow Charlie p.
Unfollow Charlie p.
Share Review
Report Review

I ordered and with in a few days my order shipped. Must be one of the lucky ones.

Date of experience: August 22, 2020
kingscotgmailcom J.
1 review
0 helpful votes
Follow kingscotgmailcom J.
Unfollow kingscotgmailcom J.
Share Review
Report Review

Great
August 22, 2020

Great

Date of experience: August 22, 2020
Jonny F.
1 review
0 helpful votes
Follow Jonny F.
Unfollow Jonny F.
Share Review
Report Review

Have to split my order up for my first time buyer under $100 limit without the headache of chasing around banks, or email/fax time spent. Days of waiting for ducks to align for a major transaction to be processed. Im hoping after this first time buyer sell, I will have a much easier time ordering the ACTUAL products i am seeking instead of replacement parts first.

Date of experience: August 22, 2020
Maine
1 review
0 helpful votes
Follow Blaine I.
Unfollow Blaine I.
Share Review
Report Review

It took over 3 months to get my sabers delivered. Lead time said 3-4 weeks so it was a little deceiving. I tried to reach out multiple times to get more information but did not hear back from support for weeks. Finally when I got through with someone she was great though. The sabers themselves are fantastic. They are high quality and well worth the price. Just beware it will take a lot longer than you expect to get them.

Date of experience: August 22, 2020
Bryan T.
2 reviews
0 helpful votes
Follow Bryan T.
Unfollow Bryan T.
Share Review
Report Review

Just trying to make sure it'll go to my mums house first as it is a different delivery address from my house as i'm waiting on a knee op and staying here for now

I tried to get the delivery to be sent to my mum's as I have had a knee operation and I was staying at my mum's for ease of moving about but couldn't get it sorted and wasn't a major deal but meant me having to move about with difficult after the operation

Date of experience: August 22, 2020
Benjamin C.
1 review
0 helpful votes
Follow Benjamin C.
Unfollow Benjamin C.
Share Review
Report Review

Got the saver delivered within 6 days of ordering from the site. Easy to navigate with no hassle. Need to warn more about international tax as that was not stated when i ordered to the UK.

Date of experience: August 22, 2020
Raymond H.
4 reviews
0 helpful votes
Follow Raymond H.
Unfollow Raymond H.
Share Review
Report Review

Loved the saber, would recommend very highly
August 22, 2020

Loved the saber, would recommend very highly. The customer service is very slow had to contact them several times to ask why it was taking so long to get my saberbut once I got through to then it was quick service.

Date of experience: August 22, 2020
kevincathey F.
1 review
0 helpful votes
Follow kevincathey F.
Unfollow kevincathey F.
Share Review
Report Review

Customer Service took a long time to respond to my email, but when they did they were very helpful and clear and were able to ship my saber quickly.

Date of experience: August 22, 2020
District of Columbia
1 review
0 helpful votes
Follow Korbin W.
Unfollow Korbin W.
Share Review
Report Review

They are bright and have some good weight to them, the windows aren't comfortable and hurts but i love them

Date of experience: August 22, 2020
Arizona
1 review
0 helpful votes
Follow Maricella B.
Unfollow Maricella B.
Share Review
Report Review

Listen
August 22, 2020

Listen. I won't deny, I am upset that it took a Paypal case file and almost two months to get my lightsaber and a response from customer service. I haven't even gotten my lightsaber from my May 8th order. However, I am very happy with the quality of the product. Despite what I have heard in other reviews, it is well made, light-weight, and the glow from the saber is top notch. The color of the orange is clear and I almost wish I got noise with the saber because it is a quality looking lightsaber. I feel like I have a Jedi lightsaber I can really fight with. I am excited to try it out. Shipping was quick and I will also say when I did get a response from customer service about my two orders, they were very accommodating and gave me an update about my order from May 8th and why it was back ordered. They also gave me options if I wanted to get my May 8th order faster. Overall, great product and I would recommend this saber for someone who wants a quality Jedi lightsaber, but their customer service and production time has still left me with a bad taste in my mouth. I am mostly understanding because of COVID, but they do need to work on those services.

Date of experience: August 22, 2020
Florida
1 review
0 helpful votes
Follow Brandon H.
Unfollow Brandon H.
Share Review
Report Review

My first saber
August 22, 2020

Got my saber in a good amount of time considering the times we are in in the world and I'm happy with my purchase

Date of experience: August 22, 2020
Iowa
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

Grandson is very happy
August 22, 2020

Grandson wanted this for a early birthday gift, he is very happy! Took a little longer than the estimated timeframe but very happy to have received exactly what he ordered.

Date of experience: August 22, 2020
Whatever m.
1 review
0 helpful votes
Follow Whatever m.
Unfollow Whatever m.
Share Review
Report Review

It died after about 5 uses but it was cool
August 22, 2020

It died after about 5 uses but it was cool

Date of experience: August 21, 2020
Axel C.
1 review
0 helpful votes
Follow Axel C.
Unfollow Axel C.
Share Review
Report Review

It's definitely a lot of fun building and choosing the many options for the saber, you can really make it truly unique, and I'm happy with the one I've created!

Date of experience: August 21, 2020

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748
See all photos