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Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I love the ultra saber website it's awesome easy to use lots of sabers to choose from only thing is the wait time on boxes but other than that this is the only place I will buy my sabers, also I got two duplicates of sabers which I'm not pleased with at all
Best combat sabers in my opinion. Will continue to buy them for myself and my friends.
Laura and Jake took amazing care of me and all my needs! Inspired to stick with this company for my saber needs! Thanks to both of them!
So glad mine only took a little over a month. My friends took 5 so I am very happy mine did not
Smooth sailing nothing wrong and found a coupon last minute.
Thx for that :)
I reccomend ultrasabers over any other saber company, high quality and good service, if you are struggling to find a good saber company then stop there
I was very pleased with my order, I had read other reviews saying there's was ordered months ago and still haven't arrived which made me worried at first, but it was a reasonable delivery date and I'm happy with how it came out! Definitely would order another when I have the chance.
Won't respond or actually ship products. But happy to take your money. Please read all the reviews on the internet if you're still thinking about buying from these scammers
The customer service is rough, they don't email you uuntil way after 2 months and dont respond to your calls or emails. They should take off the lightsabers that they dont have material access to because of covid so people arent waiting two months for their saber in the dark
First ever purchase with you guys and i love it. I practice with it everyday and night. Still waiting on my mystery box, though i know it will be even more amazing. Honesty, amazing work beautifully done. Even if it is a simple stunt saber.
The Dark Empress hilt is gorgeous, and it looks great with the red blade.
Customer service was shocking however the product was very well made.
Some assembly is unclear, ei.) Pommels/sound however most had instructions. Pictures could be a bit more mobile friendly but everything else was fairly straightforward
While I know the product will take a while to arrive, I know overall it will be worth it
Very fast delivery-product is top notch
Amazing quality for the price. The time between ordering and the product shipping was pretty long but we'll worth the wait. Will probably order again.
Overall pretty happy,
Although i will say, the second lightsaber i recieved feels a little looser than the first. It was slighly longer than the first (i think its the first upgraded size), and i tried tightening the screws on the handle holding in the blade. Doesn't feel much different.
Thanks
Sean Prater
Happy with the sabers but unhappy with the lack of response
I spent $200 on a soundboard, flash-on-clash LED, and other things.They sent the the wrong LED Module. When I contacted them with pictures of the order and the item they sent and asked about them sending the right one there was no response. Ever. I had to unscrew the flash-on-clash LED out of the new module and place it inside the old module so that it would fit inside my saber. I'm lucky I still had the old module otherwise I would have been out a bunch of money for a flash-on-clash LED that wouldn't fit my saber. The customer service experience is upsetting because I once placed a $600 order and they left out the quick disconnect. That time the customer support was immediate to respond and got me my part. It seems like the more money you spend the better they are about helping you.
Wish delivery was shorter
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

