Ultra SabersReviews 19,656

The product is absolutely amazing and a true work of art! However I did not receive the wrench I ordered, I also ordered a pointed tip and received a round tip. The blade on my "DUELING" lightsaber came out completely within the first week just from spinning and I didn't have the wrench to fix and tighten it. I have since fixed the issue but considering the amount of money I paid for the product it was irritating that happened so quickly in the first place. I have also not had a single response from my voicemails or emails regarding this. Overall the product is great but the customer service was nonexistent and I don't see myself using Ultrasabers for my next purchase unless I get some type of a response.

Hello, my $75 Random Mystery Box order has arrived!
Order was placed on the 23rd of June 2020, complete on the 20th of august 2020 and delivered 24th august.
Quite impressed by Fedex speed. Shame they just left it on my doorstep and tried to charge me extra.
But back to the saber(sabre).
I got an AEON V3 with arctic blue leds and a Silver Non-Illuminated AV Switch stunt saber 4 AAA batteries setup.

The hilt is nicely machined and has good weight, I like the two choke points and it's big maybe too big for me.

The arctic blue I'm not a big fan of, it's okay but a bit wishy-washy, insipid even. But today as I was using it the batteries ran down a bit and only powered the green LED and wow that is so much better. Could I mod Just to run one?

Glad I got it, it was certainly worth the money and it has given me a better Idea of what I want and don't want.
Got a few ideas to customise the hilt...

Had no problems with Ultrasabers customer Service Support I didn't bother them and they didn't bother me!

Delivery time was extremely excessive but it was during a pandemic so allowances must be made. However I was lead to believe these times are standard regardless of corona. I ordered a belt clip for one of the Sabers and it never arrived, I have contacted ultra Sabers twice regarding this with no reply, the reply's from this company are well below expectations, taking multiple emails and weeks for a simple update. I have to say I am not entirely happy with the service and would not order from them again. I paid extra for certain things on one saber... I am extremely unhappy that it was not provided with the order. Also, fedex delivery was horrific, they signed my name and stated the package was delivered when they left it in the warehouse, delivering it the next day with no apology and no explanation how my surname was signed on the receipt a day early.

I understand in the time of COVID that there are delays and we need to be patient but there was a good 6 weeks with NO communication from the company where no one responded to my request for an update. I believe they lost access to their customer service emails due to complications with a former employee, but it took several more weeks to rectify the issues and when I did finally receive contact from the company, I had TWO folks contact me, which was nice. Rest assured, you will get your saber and you will love it, it just takes patience.