On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
Instant Feedback
We monitor reviews for authenticity
My order arrived right on time and my saber was excellent! Was not disappointed and I will more than likely be buying from them again down the line.
Very Impressed with the quality of the saber. Arrived in great shape and no lack in quality. The Customer service was very nice and answered all my questions on shipping and times. Only reason for not giving a 5 star review is due to the processing time. Understandably it took longer due to the holiday season, but I was quoted 6-10 days for processing on purchase date and it ended up taking 14. Great Company and great experience. Will be purchasing again soon!
Love the saber, first saber for me and it's awesome. My one complaint is the shipping, but the holidays are to blame for that
This was my 8th saber from Ultrasabers. I usually get the mystery box because of the value and I like being surprised. I LOVE these guys!
I received it in less than 2 week after my order.
Exacly what i was expecting, great color/sound.
No problem during shipement.
It was overall good except the coupler you cant connect symetrically and some metal shedded off of it when taking it back apart
I got a mystery box saber, it took longer than expected to arrive probably around 17 days or so, however once it arrived it did not even matter anymore the sabers are really well made and damn... better than they look online i cant wait to get more! Deffo worth
Ive been waiting for my order and/or a tracking number since December 24th, 2017. I give Ultrasaber the benefit of the doubt, that I ordered it the day before Christmas. A busy time of the year.
I hoped to have an order number before or within the start of the New Year. I tried calling and emailing and received no response. I wasn't contacted until customer service realized something was wrong with the order.
On January 18th I received a message from Marlena- Ultrasabers Customer Service stating "Your order was brought to my attention because we are 100% out of the Initiate V3 hilts that makes up the Phantasm Initiate V3" "we estimate the Initiate V3 hilts to return to stock in 8-10 weeks approximately".
Marlena did offer me other saber options and help problem solve my order.
I modified my order to a similar looking saber. Marlena was very helpful and responded fast and answered all my questions.
It has been a month since I ordered my saber and I am just receiving it today.
I appreciate Marlena help once customer service finally reached out, but was unhappy with how long it took to receive my order
Got the Saber today, took quite a while before it was shipped (more than a month for a Saber without sound) but it arrived in great condition and it looks awesome
It is exactly what I ordered! Out of the box it is beautiful and working as intended. The only issue I have it that the battery packs shifts around in the handle slightly.
I have sent an email that after only 3 days the light portion of the blade stopped working and I can't seem to get anyone to respond back. We will be wanting a full refund if someone doesn't reach out to us to see if we can solve this
My first experience with ultrasabers was overall very positive. They were very backed up from the holidays, literally hundreds of thousands of orders, so it took longer than usual to get my saber in. However, I sent two emails expressing my concern and they responded very quickly, usually within less than a day, and reassured me that my order would be fulfilled and taken care of but due to the backlog the processing time had been increased. I own two of their sabers and enjoy both of them, well worth the money. All theyre missing is a retention screw for their LED and a chassis for their batteries and sound boards. Other than that, these sabers are awesome. Durable well made hilts, strong blades, bright LEDs. I have very little to complain about.
Delivery arrived a month late.
Reçu en France, emballage soigné, délai de livraison ultra rapide, sabre laser au top, je suis extrêmement satisfait.
Thank you very much ultra sabers ;)
I love the website and the way it's set up. The prices are okay but the quality could be a little better. The only prove that I think that should come down is the price for sound
Good options. Straightforward checkout. Fast shipping times.
My saber turned out just they way I want it! I would highly recommend people who also want their own customized light saber! I went with the Raven with red heavy blade, lite sounds, flash on clash,and the covet clip.
Did the mystery box and as luck would have it, I got one with sound! First time buyer, and super satisfied!
Super fast shipping. Received the saber within 2 days after receiving the shipping notice. The saber came in mind condition and had the free hilt as promissed.
Using the site is quite simple, the delivery took a bit longer, which for a 6 year old was a life time. The shipping costs were high.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members