Ultra SabersReviews 19,656

Manufacturing quality is impressive. Light intensity is super bright but is much enhanced in lower light. Entry sound card performs as expected, room size makes a difference with sound intensity. We were in a very large room which prevented better performance. The 40 in the retirement were shocked when initially drawn and really enjoyed the sabers presentation. Recipient has a X/500 numbered Darth Vader Helment for display in his library. This light saber is now on proud display I. Front of helment and served excellent for this individuals retirement. Delivery was ahead of schedule and greatly assisted in reducing my anxiety of not having gift at the ceremony. Thanks to UltraSaber staff for the quality and speed.

It's hard to write a review for a company that has such polar opposite aspects. On the one hand- I really do love my new sabers. They are exactly what I wanted, and the quality exceeds my expectations. With that being said, the customer service experience was terrible. I knew when I ordered that it would be a bit of a wait, because of the recent movie release; however, I was not prepared for the poor business ethics. I had an error with my order that I caught before it shipped, but when I tried to contact someone (anyone) from the company nobody replied for over a week. What's worse is that when I finally did receive a response it was crass, rude, and snippy. The phone calls don't get answered (let alone returned) and the staff was only friendly after I complained on social media outlets. If genuine customer service is important to you, then this company is not worth the product they push.

Ultrasabers were great from start to finish. The site was easier to navigate and place my order. The customer service I received through email was stellar. They when I found out I was moving last minute Ultrasabers even worked with me to ensure my saber arrived earlier than expected. Lastly the saber itself was superb! The detail and craftsmanship on the hilt was amazing and the light quality of the blade was equally impressive. I will certainly be ordering additional sabers from Ultrasabers!

I ordered 4 Mystery boxes from ultra sabers. The 8-14 business day turn around time is more like 30, after the 22nd business day I began to inquire about the status. Just got Ignored. No one picks the phone up. I recieved a response when I asked for my money back. The items were sent out first thing that monday. Recieved them today the were the cheapest hilts they sell for $60 guaranteed $75 according to their site dont trust it. Their customer service is a joke.