Ultra SabersReviews 19,656

I had ordered a lightsaber back in July, I was aware that since it was during the Pandemic it would take longer than anticipated. I had wished that customer service had better communication, I had emailed Ultrasabers regarding my status as a month went by with no word. I hadn't received anything back. But they did email me when the saber was complete and is currently shipping. Although I was a bit disappointed that it came later than I wanted, it's quality really impressed me and I'm excited to try it out

The saber itself is great. My son loves it, for multiple reasons. The weight and heft, quality of the light source, size, durability (thus far)...etc.

However, shipping took over two months. I also tried contacting ultrasabers, via email, and via phone messages, on multiple occasions, and received no response. I had attempted to place an order prior to this one, and again encountered similar issues with customer service. The prior order ended up having fax transmission errors that, for quite some time, were unknown to me. Again, I tried writing and calling UltraSabers but received no response. Very disheartening.

Given the apparent quality of products from competitors, I am doubtful that I will use Ultrasabers again, at least anytime in the near future. This is despite my overall satisfaction with the product itself.

Ordered my Ultrasaber on June 1st and was notified it would take 4-6 weeks. Past that threshold, I received no notification about my order. Per their instruction, I emailed their "info" and "shipping" email, but received no reply. I was only able to contact someone by finding their email on an Ultrasaber-criticism Facebook page. I was told on August 10th that my order would take an additional 4-6 weeks. While I understand that we are in a global pandemic, I am not upset about the time but lack of communication. I did receive my order on September 8th, but part of it was wrong. I ordered a hilt withOUT windows and received one WITH windows. It's a small flaw, but for almost $200 my order shouldn't have any mistakes. Would not recommend buying again.