Ultra SabersReviews 19,658

At first I was very excited to be placing my order for a mystery box ultrasaber. I watched the video that was on the mystery box page and thought the ultrasaber was ready to ship based on what I had seen. After placing my order and waiting about a week to get shipping confirmation I reached out to customer service and found out they were on backorder because of the recent holiday and the new movie so I was kinda ok with that, but I thought well maybe the promo video should be disabled until their ready to ship. Upon receiving the ultrasaber I was very disappointed in the way it was packaged. The blade was pre-installed and the whole thing was wrapped in clear bubble wrap. This made me feel that the whole notion of it being random was not entirely true, again this is all based on the way this product was advertised on your website. I do think you sell a quality product, but the mystery box experience was not executed the way it was advertised and made me feel a bit cheated to be honest. I didn't even want to review the product because I didn't enjoy the experience, but I got an email from ultrasabers asking to review my experience so here it is.

Company makes good products but took almost 3 weeks to arrive (mystery saber so an easy one to ship) and they also have no returns without a fee. Which I have recently ordered my second one and cannot change something i missed now without costing me money, even though it has not been processed and likely wont be for another week at minimum. All in all though good product and worth the wait as long as you look through everything first

I love the products. I received 2 x $200 mystery boxes, and was very satisfied with the sabers. I also understand that you were backlogged due to the new movie release and the Christmas holidays. However, the sabers did take almost 5 weeks to get here. I also ordered a stand for each of them, and of course, you are currently out of stock, and have emailed that I will be refunded. Therefore, As much as I like the products (and have already ordered a $1200 package of mystery boxes, 4 x $75, and 4 x $200 on Feb 13th 2020...Yay Frankensaber!), I can't give the 5 stars I would like too...Hopefully 5 stars on the next order. Cheers