On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 4.7 stars from 19,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
Instant Feedback
We monitor reviews for authenticity
This has been my fourth order and came within two weeks. Love how the yari pikes make my lightsaber into a staff and spear
I never received the stand I ordered.
Trés bien
At first I was extremely confused on what all the different options meant for all of the different sabers. But thanks to the great way the website is layed out, and all of the super helpful videos, I was able to figure it out, thanks Emery! And thank you Ultrasabers for making such amazing products!
I purchased 2 mystery boxes around mid Jan and they arrived around 3 weeks later to UK, Scotland which isn't that bad at all. Quality of the lightsabers are excellent, just a bit disappointed that I received 2 very basic sabers in my mystery boxes ( no windows in the emitters etc). It hasn't stopped me ordering more though with hopefully better luck this time. Would definitely recommend to others.
Unfortunately in a world where Amazon prime exists I think all of us have become a little too accustomed to getting things rather quick, and while I was disappointed with the weight and having to contact to make sure that my order was properly processed and still being shipped, I see still feel that it was absolutely 100% worth the wait and I will absolutely be purchasing again hopefully in the very very near future
It would have been nice if all 3 of my mystery box sabers weren't so plain
Quoted 3-4 week lead time. Closer to 6.
Sent in an email following up on a promotion, zero response.
Had to use FB chat, and multiple other email addresses with their team in order to get our order processed. What I ordered that showed in stock was ultimately not in stock. Options given were not appropriate, counter options I had to suggest were more appropriate and then was made to feel like they were doing me a favor by giving me a product that wasn't my choice but was at least similar (different colors). Still required more prodding afterwords to get the order processed and shipped. And they didn't even ship before the actual parts I wanted were in, so it felt like I made a different choice for nothing.
Delays are fine - but communicate them, a customer shouldn't have to repeatedly prod for answers. Changes due to stock are fine, just make better suggestions - and ship before the ETA of the parts I ordered were actually in. If this company could clean up their service side they would be the premier saber maker in the world.
They're good sabers, we dueled with them for hours today. Great for starting out. Just the customer service side needs a lot of help to really be a quality company to do business with.
The rush season is bad right now and ultrasabers customer service does a very poor job answering emails in a timely fashion. And when they are answered, the followup responses come extremely slowly (I emailed ultrasabers with a question, and when I responded with a change to my order I got no response)
That being said the quality/price ratio from ultrasabers is excellent and the wait times, though long, are way shorter than many other custom saber companies.
All stars taken off are due to poor management of the overwhelming order load in the winter 2019/spring 2020 season
The light on my new lightsaber doesn't work. The company has ignored the 6 emails I've sent them and they do not answer their phone. Worst company ever.
Saber was delivered in just over two weeks which was shorter than expected due to living in England. Customer service very helpful and make the ordering process simple. Will look to purchase from here in the future
The lightsaber my son received is his second mystery box lightsaber. They are both awesome especially for the price! The second one came with sound and they were both the standard 75 dollar lightsabers! Shipping did take a while, but still reasonable, just make sure you order a few weeks before you need your order. Email responses seam to take a while, but also reasonable. We did have a problem with the light cutting out while the sound still works. The light only cuts out once in a while though. I emailed ultrasabers about the problem and we will see what happins. Then i will review again. Still, the products do seam awesome. We also ordered some other items like grab bag blades and a few others and everything was great their.
I ordered the Mystery box with the heavy ultra edge and everything was perfect. My shipment and delivery time were acceptable, especially since the newest movie just hit. I received my order January 13th and ordered another mystery box and a custom saber January 31st. Thanks!
Unable to log in to account. Tried to reset password, never received "reset password" email after repeated attempts.
Overall it was great
Fairly easy walk through to get a neat looking lightsaber
I've contacted the company a couple of times and have never recieved a response.
I had a regular saber take almost if not 5 weeks to ship, and it's color was not changed when I was told the color had been changed as requested
Great product but now I need a second one so me and my brother can duel
Great product with fast delivery time. Wish there was someway to keep us more updated on the process of the saber because the long processing times.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Toys Store Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members