Ultra SabersReviews 19,656

I placed my order and I NEVER received updates. It took longer than a MONTH to receive Any information about my order and it was about it being delivered. They said I'd receive it 3-4 weeks after placing the order during busy season and it took way longer than that. They didn't send part of my saber either. I emailed about not receiving the part and it took a week to come back to me saying they didnt have it so they just didn't send it WITHOUT TELLING ME! And customer service is awful. They took a very long time to get back to me

I ordered my saber in the beginning of January, which is holiday season and where the new star wars movie had just been released. Obviously their orders were backed up and I understood that. However their customer service is not the greatest. In the beginning, I had written an email to see how long it was actually going to take, of which I got a response later in the day which was greatly acceptable. However when I had not received it in my three to four week estimated time, I had written again to see what had been going on. I had not received an email personally getting back to me, however about three days later, an autonomous email was sent out about having orders backed up. It would have been nice knowing my order was going to take five to six weeks instead of the four. Even today, a week after receiving the product, have not gotten a personal response about the delay.The automatic email tells me yes, but where was my personal response? As a customer I feel ignored and am annoyed about the inconvenience, I would've liked to know why it was taking so long beforehand prior my own assumption. This is what customer service is for correct? Anyway the saber did get here and I am mostly pleased, however the assembly which is used to keep the blade connected to the hilt is getting slightly weaker. I will say that I am pleased with the design and machining of the hilt. Will I order from Ultra again, well it depends if I will be waiting the same amount of time and will be ignored like this time, if so, probably not. However I will order if processing time is quicker than the previous.

Great product but it took me 4 weeks to get my saber. The only reason it shipped when it did is that i had the idea of messaging them on facebook asking them to tell the customer service team I had sent them several emails within the last 4 weeks. Because of this, they sent the package the next day but thats only after I had to go above and beyond what I should be expected to do to get a reply concerning my problems. Even after receiving it a week and a half ago, I have sent them emails with other product questions that have not been replied to. Hire some more people!

Horrible communication from order and so on. Took a few weeks just to get an order confirmation, finally received the item and after a couple of weeks it broke. These were meant to be durable, or so I thought. We've seen videos of grown men having battles and they held up. My son is 10 and not rough with his toys and this broke while playing with his brother and his plastic saber. I sent an email to customer service over two weeks ago asking about replacement parts and still no response. These are great products, just wish there was someone behind them willing to help provide a better experience.