Ultra SabersReviews 19,658

I ordered 2 sabers on the same day. I received 1 and it had a dent in the blade. Customer service still has not replied to that, despite a few emails on that alone. They responded over a month later about my 2nd saber which I still had not received. They did give me a 20% for a next purchase but I'm not sure if I Will buy from them again. They claim they're overwhelmed with orders but my pile of emails and phone calls that go straight to voice mail but the lack of response is concerning. I may try Saber Forge next time...

Ordered a $75 mystery box for my son, he paid for it with money he received for Christmas. He was delighted when the package arrived to the U. K. 2 weeks before the website stated but even more delighted when he opened the package - he received a premium sound lightsaber with rechargeable batteries. It's very realistic, great sound, super bright light and appears to be robustly made, he's already taken down a ceiling light bulb with it!

I bought my ultrasaber in January 19, until February 2 the website still had my order as "processing" so I decided to send an email asking about my order status. I received a response back in February 19 (1 month later of my purchase) where customer service told me that they will care that my package will be sent in the next 2 bussiness days, which they did (My package was sent in February 21).

After all that long wait time, I received my ultrasaber yesterday (February 27), which actually was in a very good condition (see photos).

About my product, it was a saberstaff, sadly, activation buttons don't perfectly align in a straight line when they're connected (see photo).

Also, I'm from outside USA (Chile), so when my package arrived, it was blocked due to they needed a national ID identification to send it to my house. After FedEx contacted me and I sent them the info through email, they finally send it one day after that. Sadly, I had to play an extra 37 USD when it arrived home for custom costs, so for someone that doesn't have the money in that exact moment, It would have be a problem.

Even with all of that, I'm really happy about the product that I received and would recommend to some friends to buy their own ultrasabers for dueling.

I have two orders. The first, I was never told the item shipped, it never arrived here and now I have absolutely no idea where it is; I have been asked to confirm delivery and NO, I never got the item. Who has it?! The second one has never shown as "processing" AT ALL, despite my card having been billed for the purchase. There is no response to inquiries except a form email telling me exactly nothing.

I know US is backlogged and I expected a wait, that was fine - but to ship my item just anywhere and have it be lost, no that isn't cool.