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Ultra Sabers has a rating of 4.7 stars from 19,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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A little late on delivery, but understandable due to high demand and China. Overall great experience and great response time on customer service
Everything I expected and more. Excellent product!
Nice...
Received saber in excellent condition great work. Took a little longer than I thought it would but I cant complain, the new star wars just came out and I'm sure orders were through the roof. Definitely will order again
It took four weeks and four business days to receive the order. It took four weeks to receive personal response about the status of my order and I only received that after I threaten to cancel the order. My son also had to get involved because the item was a gift for his son's birthday. I can understand having a back order. But when a customer calls numerous times and email you numerous times about the status of their order at least have the courtesy of providing them with a personal response.
Ultrasabers: The Best Way To Buy A Lightsaber.
I entered a contest for another lightsaber and did t receive one
I am so Proud and happy that a i buy a MisteryBox an it looks so great an Beautiful my saber.
I ordered a random box or whatever it's called? And it's amazing! Love it. But I ordered a custom saber on December 25 and I still haven't got it yet
I was highly satisfied with the customer service along with the final product, and even though the wait was a little longer than normal, it had definitely been worth it. I absolutely consider purchasing again from the company!
Well made, and packaged really good
It was fun and I got what I paid for
Great quality and really cool random handles I almost don't want to give them away as the gifts they were meant to be
Quick and easy, loved linking my amazon account
I ordered the battery charger for the ion lithium batteries to only have it not charge the batteries.
Absolutely happy to all ends been wanting a lightsaber for ages now and am so happy to finally have one such amazing design and sound it feels right in my hands
Too about 3 weeks to get here, extremely pleased with purchase. Like it so much friends and myself grouped together for bigger orders.
Communication is extremely poor. Excellent product but customer service and communication to the customer needs attention.
Good shipping time fantastic product great time battling with it.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

