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Ultra Sabers has a rating of 4.7 stars from 19,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I know they are really busy right now, February, but they rushed my hilt. I have cut my hand a few times play with the light saber. I have messaged them to warm them, for future hilts, but no reply back. They, also, missed a few items. The missing items weren't expensive, but a reply back would be nice. Their facebook team is awesome though.
Customer service ignored my email and delivery took double the time it said it would. Product was great though.
I ordered a mystery box saber and it got here within 5 days AND it had premium sound and I couple other upgrades. Paid $75 for the saber but got one that was worth $240! It made my day and was so fun to show off and mess with, especially the sound board that the premium comes with.
Got a mystery saber, worth every penny.
The selection process was made easy and simple. I can't wait to see what I will purchase next time.
Excellent service and faster than expected. Even though it is the busy time of year for them, they were still able to complete my order well before the estimated time. I have already ordered from them two more times since.
Love the saber, and it got here very quickly!
I ordered the 2 piece stand and I have still yet to get it
Website was very intuitive and ordering was super easy. Thanks for keeping us updated with the wait times. Very much looking forward to receiving my order!
They didn't respond to our emails and our calls. We also didn't receive our shipment conformation within 3-4 weeks promised.
Great quality and awesome shipping times!
I'm really enjoying my ultrasabers product.
This is my first purchase and definitely not my last. I couldn't be more satisfied with the saber I received. I definitely recommend ultrasounds to anyone interested in purchasing a lightsaber.
Dont know if its in USD or AUD doesnt say
Ultrasabers was fast and responsive. Got a mystery saber and it only took 3 weeks to get to me. Highly recommend!
The saber is unreal. Also you were clear in the email about how long it would take to deliver but the website still says 1-2 days which is very misleading. Thanks.
The hilts are beautiful and feel powerful in your hand
This was an awesome and super easy experience. I wasnt sure whether or not I wanted to do a star wars cosplay without a proper lightsaber. So I decided to get a mystery box saber and I instantly fell in love.
I love it so much in fact that I've got a prophecy v3 on the way. Except this ones got an obsidian v3 soundboard. And a FREE INITIATE SABER! Thanks ultrasabers.
I love the sabers I got, being two Dominix V5s
They took a few weeks longer to ship than their 3-4 weeks, but it was still totally worth the wait. And once they shipped they got here super quick, in around 4 days with free Fedex ground shipping, so I'm not really complaining that much. Now tis time to kill my traitorous friends in style!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

