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Ultra Sabers has a rating of 4.7 stars from 19,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Got $75 mystery box and got premium sound. I'm very happy with my purchase! Cant wait until I get my next one.
Badly machined hilt with sharp edges and aluminum shavings rattling around inside. Also one of the spare parts I ordered was wrong, even though the order showed the correct part number.
Takes too long to ship. Overall good quality website. All of the savers look really good and well built
Shipping was good didn't really take long
Great experience waiting to make my next purchase.
I bought a mystery Saber with a stand and they didn't send the stand and Ive sent about 15 emails asking for it and they just don't reply! Go to saberforge! Or kyberlight. These guys suck!
All good! Order delivered
My order has been very late no one has responded to emails or calls and it is A bit ridiculous that I have to spend so much to get nothing can't even get a refund because no one has answered any emails or calls
The delivery was late, and it took weeks for my email to be replied to. However, the product is superb in quality and it was well worth the wait. If Ultrasabers can fix their delivery times I will likely order something again!
Amazing sabers and customer service
Delivery time could have been faster, but all in all happy customer. Looking forward to my next order... Whenever it arrives.
The email responses that I did recieve were automated due to high volume, but i did eventually get some saying that the delivery came. As well as a notice that it was prepared to be shipped. The shopping experience was made easy and the only hard part wss to make up my mind on the purchase.
Got lucky. Took 6 days from ordering to having
I got The Graflex CE.The saber is awesome! The sound effects are great. I can't wait to pick out a couple more of the exotic sabers.
Overall very easy to use system with superb quality product.
It was a nice and quick experience, received product in a short amount of time.
Received my saber very fast. Arrived on my front porch 6 days after I ordered it. Extremely happy with the quality. Will definitely buy from them again.
The light saber is great, but customer service was not so great
Ultrasabers is great, excellent customer service, and magnificent products. I had issues with Fedex though, spent several hours arguing with them over the phone to have them deliver to the proper town. They wanted me to drive 200km to come pick it up.
So far i have ordered 2 mystery box sabers, both of witch were processed and shipped in a timely fashion and i received both within 7 days of ordering. So far so good, first one i received the initiate v4 witch is a $65 hilt but also came with basic sound... i won that round about a month later i order another not such a mystery "mystery box". I received my second order this morning only to find that i got the same exact hilt as a stunt basic saber. I do realize that it is a gamble but 2 of the exact same thing only difference being one doesn't have sound seems slightly ridiculous given the amount of hilts they have to select from. I also experimented with the different blade types ( ultra edge and regular mid grades) ultra edge takes the cake 110% was not impressed by the regular mid grade when comparing the two side by side. Light is hard on the eyes. Ultra edge though looks great and fills the entire blade while the standard does not. Quality of the product seemed overall to be good and worth the money but in both hilts i notice rattling from where the bulb sits, only when blade is removed though. Just be careful when ordering multiple mystery boxes as it seems to be easy to get the same saber multiple times as i have found other reviews sharing the same disappointment
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

