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Ultra Sabers has a rating of 4.7 stars from 19,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Just received my Ultrasabers after an almost 2 month wait. The sabers seem to be well-made, but my overall experience was tempered by the terrible customer service. I sent 8-10 emails (over those 2 months), left 2 vmails and even sent a snail-mail (ie, a letter)... and got no response. Even with the 20% discount coupon offered by this vendor, I'm not sure I would ever buy another saber from these guys. Think twice before placing your order!
Everything is awesome but i still have not rwcieved my stand, i did recieve an email regarding the stand a few werks ago but have hesrd nothing since.
I purchased "the fallen" lightsaber and I am not disappointed! Customer service was excellent and answered all of my questions about my order.
Easy to navigate site
I did not receive the item I purchased. I was told it couldn't be shipped to an address different from my billing address so I was told instead I'd get a refund and I never got that refund.
Wonderful group of friendly people. Ran into stock issues and they were very polite about going about it. I haven't had the chance to open it yet but I'm very excited
Very user friendly! As a first time purchase I'm excited and hope to be surprised!
Great quality product, just took ages to get here, ended up having to wait 5 weeks. But, I definitely intend to buy again!
A little frustrating to have to wait about a week passed the 3-4 week lead time, but this was quickly forgotten once I ignited my blades for the first time. Customer service was great and transparent during the delay, quality of the saber is amazing! Would definitely recommend to other saber enthusiasts.
We bought a mystery box and it did not disappoint! Awesome saber and awesome effects! My 15 year old was super thrilled! Can't wait to buy my next one for my 12 year old!
Great product, just slightly bummed that I purchased in the middle of such a spike of orders. Took just over a month to get a very basic saber.
I know you guys have been very busy. You were able to add to my order and make it very easy. Thank you Marlena for making it easy!
YOU GUYS ARE AWESOME!
Marlena deserves a raise!
The customer service and wait was understandable in terms of your issyes that you faced and the product is amazing definitely shopping here agian
Normally I would give a 5 star review, I love my sabers but on the last one I got when I had opened the package, the sound was already broken, speaker housing was already cracked and a wire wasn't even connected.
Quick shipping was sent literally the next day of being ordered, i am satisfied with my mystery box and saber. I will definitively buy more products from you. Very good products. Wish it could be cheaper though but overall satisfied.
I purchased a random saber and received a product that exceeded expectations. Wonderful build quality and feel. I plan to purchase more products from Ultrasabers and have recommended them to friends.
Never received my saber stands for both sabers I ordered.
I order an Ultra Saber because on the YouTube videos show really good Saber with sound. Unfortunately it wasn't what I was expecting.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

