Ultra SabersReviews 19,658

The sabers are great. The lack of communication, their reluctance to update their website to the correct lead time and the inability to contact anyone at Ultra Sabers has ruined this experience. They have a BBB rating of F and bc of the lack of customer service, they deserve it. The product they offer is great but the lack of transparency is a huge issue.

Due to the increase in orders, my saber took a little longer to get to me, but I am not going to complain one bit. The product is amazing, and just what I had imagined, just better. The quality of the product is high, and I am very pleased. I can't wait to show it off at DPCC in July. I am looking to buy another saber too since I am very satisfied with the quality and fantastic customer service. I am telling everyone that I know to buy their next sabers here.

Ultra Sabers is one of the best sources for quality combat ready lightsabers. They are made to withstand quite a beating, and the attention to detail is spot on. The only issue is that their handle times are 4+ weeks when they're busy. This is such a niche market that top quality lile this takes time, and they're often faster than their competitors. The issue I had with Ultra Sabers is a lack of communication between when my order was processing, and when it was shipped. I needed to make a few changes, and it took about 4 weeks to get back to me via email. They were however able to make the change, and although I had separate orders placed within days, they shipped both at the same time (excellent!). I changed my address online and that didn't go through, and I ended up having to reroute the order to a FedEx store. Fedex is spotty with their deliveries, but I couldn't get a hold of ultra Sabers so they could change the shipping address on their side. That was a slight inconvenience. I changed the shipping address on their website about two days after placing my orders, and they STILL shipped to my original address. There's no way to edit shipments until an Ultra Sabers representative contacts you. That's my only complaint. With a lead time of 4+ weeks I think changing the shipping address shouldn't be an issue. For someone wanting to purchase an US product, be prepared to hurry up and wait. I can attest that ALTHOUGH it takes a while, they WILL get back to you if you need to change your order. The 4/5 is due to the fact I couldn't ensure my package was delivered to my new address within reasonable time of changing it.
Tl; dr: I cannot recommend US higher for getting into the sabering game. The quality of their product is astounding, when you hold a hilt from Ultra Sabers it feels like what a real lighstaber would feel like! The sound LOUD and color is excellent. Be prepared to wait, and have patience. I dropped about $500 dollars on my orders, and that's a scary amount of money to here no reply for weeks on. The lack of communication is frustrating, but WHEN Ultra Sabers gets back to you, they make adjustments accordingly.

The delivery time was very long, but I understand. I've had other custom products made before. They sent out an apology + update explaining the situation and they've been handing out 20% off codes. They've handled it well in my opinion.

The saber itself is great. Good sound, strength, look. I take off one star because the aeon v5 has spikes that are as sharp as some knives. I impaled my thumb on the first day. Skin broke; there was blood.
BUT it's still really cool. If I buy another saber in the future, I'll buy from ultrasabers again.