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UltiusReviews 449

3.7

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Ultius Reviews Summary

Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.

service
112
value
111
shipping
65
returns
67
quality
110

We monitor reviews for authenticity

Oregon
1 review
9 helpful votes
Follow Kristi K.
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I placed an order with Ultius and they were not able to complete the order before the due date. I have requested a refund and heard nothing. I sent three emails and spoke with Nick on the phone. I understand that processing a refund may take time, but common courtesy would be to respond to the email so I know that it is being worked on. I also spoke with Nick several times while waiting on my order to be completed, and he promised me that it would get done. I am not happy with this company and I would not recommend them to anyone.

Date of experience: February 27, 2014
Dante F. — Ultius Rep
over a year old

Hi Kristi,

We fully refunded your order approximately 4 days ago (before this review was posted). I apologize you did not receive a confirmation email; however, please note that our support team would not knowingly let something like this slip through the cracks.
We believe we have solved this problem sufficiently. If not, please let us know if you have any more questions or concerns.
Again, we apologize for our inability to get this completed for you.

Thanks,
Ultius

California
1 review
7 helpful votes
Follow Dawn P.
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When it comes to Ultius, how can anyone "be sure that when you place your online order with us for custom essays or research papers, you will be paired with the most qualified writer in your field." when the testimonial supporting that fact embedded in the same web page, is a hired actress from Fiverr.com, who can even do "testimonials in Spanish". I'm sure they'll just change the video to a new actor and provide a reasonable excuse, but trust and discretion is so vital in this type of purchase, bold-face lying within their own site makes them impossible to use, by any reasonable person. They'll probably delete this comment anyway.

http://www.fiverr.com/bachas85

http://www.youtube.com/watch?feature=player_embedded&v=g2pFoBbDphI

Date of experience: February 26, 2014
Dante F. — Ultius Rep
over a year old

Hi Dawn,

This site is meant for active customers to offer feedback about our products and services. While it doesn't seem as though you have ordered anything with us we will nonetheless respond to your claims.

You accuse us of "bold-faced lying." This is really unfair, especially considering that we state that our video testimonials "reflect ACTUAL emails that we received when we asked [our clients] to give us feedback" right on our Reviews page. We never advertised that our sample videos are from "real clients," only that they reflect real testimonials we received (which is 100% true, by the way).

This type of action is slanderous and inappropriate. If you have a question about our services, we will be more than happy to answer it for you. We pride ourselves on the quality of our work, and our track record more than speaks for itself.

Thanks,
Ultius

Arizona
1 review
0 helpful votes
Follow Teri W.
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Excellent writing, communication and follow-up. No nightmare essays here!

Date of experience: February 19, 2014
California
1 review
3 helpful votes
Follow Gloria T.
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I got a paper and it was on time and pretty good. If you post on Facebook and on sites you can get discounts. It can be expensive but with the discounts its ok

Date of experience: January 16, 2014
Texas
1 review
8 helpful votes
Follow Kim N.
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This company plagarised 50% of my paper, did NOT meet the deadline, and had to re-do the first paper because the writer completely messed it up. They ACKNOWLEDGED their writer didn't know what they were doing. Here's what they said:

It has come to my attention that you are having considerable trouble with an order, $$$$ I believe. I have done some investigating and first of all I would like to apologize for the behavior of our support representative. That is of course unacceptable and disciplinary action will be taken.

Regarding your order, all I can say is that you are correct. We are not a prideful company, I will not hesitate to admit the error here. The writer has had the requirements of the order explained and if she is determined inadequate for the task, we will make sure you get a different one. The writer went around the editorial staff in delivering the order to you incomplete, but we should have caught that right away.

It was done, 50% plagarised.

BAD COMPANY

Date of experience: January 12, 2014
Dante F. — Ultius Rep
over a year old

Kim,
Thank you for your feedback.

That said, after communicating with our support staff and writing management, we really think we've done a good job trying to fix this problem.

Here's what we've done to improve our services and your experience with us:

1. We've already given you a full refund for the entire order.
2. We've let go of the individual responsible for plagiarizing your work.
3. We're investing in better anti-plagiarism detection software to make sure these types of things don't happen again.

We pay a lot of money to have excellent anti-plagiarism software; unfortunately, it did not catch this particular issue. This was an extremely rare occurrence, and it has been dealt with as harshly as possible.

Aside from refunding your purchase (which we did before you posted this review) there isn't much more we can say other than that we fulfill thousands of orders a week and try our very best to make sure we send out original content. This was a big deal for us. This is not something that happens often and something we are taking seriously.

In looking at the way you were treated, I am happy that our support agents were gracious in providing you with 100% of your money back and a sincere apology.

We think we're taking your opinion very seriously and all of these things are being done to help build a better Ultius.

Please give us a call or text if you have any more questions or concerns.

Nevada
1 review
3 helpful votes
Follow Hedge D.
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Just used ultius for my resume for my new job. They write resumes and papers to. They helped me out alot and they are always so nice on the phone. In ultius i trust lol

Date of experience: January 5, 2014
California
3 reviews
8 helpful votes
Follow Lambert G.
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Really wasn't too keen on trying out an essay writing service, but I did some google searching and decided to go with Ultius. My paper was delivered on time, it got an A-, and the writer was available quickly whnever I sent a message. My experience means that I will recommend Ultius to my friends if they are ever in the market for a company where you can have a positive experience!

Date of experience: December 24, 2013
Dante F. — Ultius Rep
over a year old

Hi Lambert,

We'd be scared to use any of our competitor sites as well, it's a little frightening when you start doing some basic research and finding that all of them are located in overseas countries like Pakistan and India. We're so happy to hear from you, and next time we'll make sure to get an A+, not just an A-. Please check your messages for a special discount code, and hopefully we'll see you again!

Thanks for your feedback,
Ultius Customer Support

Wyoming
1 review
24 helpful votes
Follow Melissa B.
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I have just had my first (and only) experience with ultius.com. After much searching I opted to use their site for an outline I required for class. I was under the impression, based off information on their site, that they would provide a custom outline to my specifications. Sadly that was not the case. I required something more than a typical outline which I informed them of when I ordered; however what I got was an outline that I couldn't use. When I requested a revision I was politely told I got what I asked for and that if I needed something else I would have to pay for it. It was very frustrating because they claim to do customized work for their "clients" but that only means they write about what you tell them, not that they meet all the requirements you set for them. On top of that they charged me $52 more than what they said they were going to charge me and have done nothing to refund me that amount back. So now here I am paying $160 (I was only supposed to pay $108) for something that I can't use. My assignment is late and now I have to do the entire thing myself. Not a good company to use, I'm sure there are other, more honorable companies out there and I suggest you find one.

Date of experience: December 10, 2013
Dante F. — Ultius Rep
over a year old

Melissa,

Thanks for leaving a review. We take great pride in our efforts to make sure all customer complaints are dealt with as quickly as possible. We are very sorry to hear that your experience with our company was not ideal, and rest assured that we regret that you were not pleased with our services.

Please note that our policy of unlimited revisions only applies to requests within 7 days of the original order's completion date, and that revisions that fall outside of the scope of the original paper's instructions require extra compensation for our writers. Without this policy, our writers could be forced to re-write order after order without additional pay.

For more information about our revision policy, read here (http://www.ultius.com/revision-policy.html) or watch this animated video describing the policy: http://www.youtube.com/watch?v=q7KSOywSZWI.

Any concerns about billing, payment, or other charges are taken very seriously and we would like to make sure this is addressed as soon as possible.

Please contact our customer support staff and we will do our best to make sure this issue is resolved to your satisfaction.

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On Our Website, http://www.ultius.com

Thanks,
Ultius Support.

California
3 reviews
6 helpful votes
Follow Wayland B.
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Maybe a little pricey compared to the other sites out there, but Ultius is the real deal. The writer was actually helpful and friendly, and I had no issues communicating with them. The site's interface is nice, clean, and professional, and I really liked how easy it was to order and then upload whatever docs and files and stuff the writer asked for. No problems from me, 5 stars!

Date of experience: December 7, 2013
California
3 reviews
5 helpful votes
Follow Kelsey D.
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WOW just got my first paper back from them and i really like it. Its about the KKK and the role in American society and I'm sure it will get me an A in my history class. I know it seem a little shady to use this kind of service, but I'm happy with the product and will def use again!

Date of experience: November 17, 2013
Dante F. — Ultius Rep
over a year old

Hi Kelsey,

Just wanted to say thank you for your feedback. We love hearing from our customers, and it's great that you had such a positive experience with us. We take great pride in being the only legitimate and truly quality writing service for students worldwide, and comments like these let us know we're doing a great job. If you check your messages, you'll find a special discount code for you next order as a token of our appreciation.

Thanks,
Ultius Customer Support

California
4 reviews
14 helpful votes
Follow Henrik S.
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I used this service last year. The paper was well written, but the writer needed to fix a few problems I had with it. I told him the changes, he fixed it within a day or so, and I got an A on the paper when I got it back from the professor. If I need papers written for me, I'm going to use Ultius because I had a good experience in the past and I trust them.

Date of experience: November 12, 2013
Dante F. — Ultius Rep
over a year old

Hi Henrik,

Glad to hear you had such a positive experience. Our revision policy is designed to make sure that our clients are able to get their papers revised with the necessary edits as quickly as possible. Hope to hear from you again!

If you check your messages, you'll find a special discount code for our loyal customers!

Thanks,
Ultius Customer Support

California
2 reviews
3 helpful votes
Follow Martie H.
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Def did good work for me
November 12, 2013

Def did good work for me. I wasnt sure which writing service to choose from the front page of google, but i went with Ultius and I'm real happy with what they did for me. Idk if I'll buy more papers in the future, this might have been a one time thing, but I'll use them again if I need paper for sure. Great work

Date of experience: November 11, 2013
Dante F. — Ultius Rep
over a year old

Hi Martie,

We're proud to be the only legitimate online writing service, and we hope to hear from you again! Check your messages for a special discount code, and please tell your friends about us! Thanks again for the feedback, it lets us know we're doing a good job and can continue to do so in the future.

Thanks,
Ultius Customer Support

California
6 reviews
26 helpful votes
Follow Cullen R.
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I didn't think the paper would actually turn out well, but it did! Ultius got me a solid A- on a statistics project that I submitted 2 weeks in advance. I had to call them and make sure everything was okay with the paper, but it turned out good in the end. I am very pleased with their service, and I really like how you can call and talk to a person live. I will definitely use them again if I get another assignment that I don't want to do.

Date of experience: November 5, 2013
California
7 reviews
35 helpful votes
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Ultius did a five page history paper for me the night before it was due. I had no idea how to write it and I needed help; thankfully, Ultius hooked me up with a writer within just a few hours and they got me my paper in time. I didn't think yuo could do a paper that quick, but I got a good grade and I'm sure I'll use them again if I have to.

Date of experience: October 20, 2013
California
1 review
0 helpful votes
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AWESOME!
October 16, 2013

AWESOME! Will use them again! Followed instructions to a tee! Was worth the money!

Date of experience: October 16, 2013
New Jersey
6 reviews
13 helpful votes
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I've had nothing but good experience using Ultius. They don't have many reviews because people don't like saying they used the service. But it's really not a a big deal anyways. They seriously helped me through some tough points in my school and I'm not ashamed to say it.

Date of experience: October 11, 2013
Virginia
1 review
4 helpful votes
Follow Miller B.
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I'm sure this will be removed, but I wanted to get this posted since the experience is fresh on my mind. I recently requested service from Ultius and was extremely disappointed. My request instructions were not followed, and when I requested a revision... I was told I would have to pay more money. Stay away... far away from this service. I should have known better considering the site only shows 4 positive reviews. I sure this one will be removed as well. Very unprofessional.

Date of experience: October 11, 2013
Dante F. — Ultius Rep
over a year old

Miller,

Thanks for taking the time to leave a review. We do not have control over editing or deleting reviews on third party websites such as SiteJabber. Sincerest apologies about your experience with us; we really wish we could have helped serve you better.

That said, please keep in mind that while we offer free revisions, they must fall in line with the original instructions. Otherwise, our professional American writers have to re-write entire orders without additional compensation. For more information about our revision policy, read here (http://www.ultius.com/revision-policy.html) or watch this animated video describing the policy: http://www.youtube.com/watch?v=q7KSOywSZWI.

We are also committed to client satisfaction, so we would like to offer you a few resolution options. However, we take privacy very seriously so please contact us privately at one of the following methods and we will promptly reply:

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On Our Website, http://www.ultius.com

Thanks,
Ultius Support.

California
3 reviews
2 helpful votes
Follow Dane S.
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As a college student I don't have a lot of time, and I really don't like the idea that I have to take a bunch of pointless general education classes not related to my major. I found Ultius by searching online and realized pretty quickly that it's not a scam and the work really has no plagiarism. I'll be using them again in the future for classes and stuff that i see no reason wasting time doing myself

Date of experience: September 9, 2013
Alabama
3 reviews
22 helpful votes
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I'm always researching on the Internet and I came across this site. Honestly, I was in a pinch, so I was looking to outsource. There aren't enough hours in the day, and I needed to produce too many assignments and all at once. Ultius.com recently emailed a newsletter and asked its customers to give reviews, and I wasn't going to but changed my mind. The work I outsourced was a substantial part of my lit review, and I found the writer to be excellent. It wasn't cheap, but it was dependable and helped me out considerably. I also like this site because of their blog. It's full of resources for students of all types. It was a good experience and while I'm almost done with my MA, I would definitely recommend it to other people.

Date of experience: September 2, 2013
Missouri
1 review
15 helpful votes
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I can't really write
August 31, 2013

I can't really write. I'd like to think I can, but if you look at the grades on my last few film theory papers, you'll get what I'm saying. Anyway, I had a 13 page film theory paper due on structuralism and post structuralism that needed be done and I didn't know where to start. I came across Ultius. I was skeptical because there are tons and tons of services just like them online but decided to give it a go. I paid my money and uploaded the documents. The writer I got was very friendly. It was about 2 hours before they were supposed to get my paper to me, and I received it. I have to say I was very impressed with the quality. I called in to let them know how impressed I was and that I'd order from them again in a heartbeat. The only reason I gave them 4 stars was because no company is perfect and there is always room for improvement.

Date of experience: August 31, 2013

From the business

Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.


ultius.com
Founded in 2010
Wilmington, DE, United States