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UltiusReviews 449

3.7

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Ultius Reviews Summary

Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.

service
112
value
111
shipping
65
returns
67
quality
110

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Arizona
1 review
3 helpful votes
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I can't say enough how great this company is and how much it has saved me from writing last minute essays! Their quality is pretty impressive. THANK YOU, THANK YOU!

Date of experience: July 21, 2014
Connecticut
1 review
3 helpful votes
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I have used Ultius for several assignments and have yet to be disappointed. The quality of the writing far surpasses any other writing service that I have used in the past. Customer service is very helpful and quick to respond to any questions. I would certainly recommend anyone who needs to have a custom paper written to use them.

Date of experience: July 17, 2014
Texas
1 review
15 helpful votes
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I was extremely impressed with my one experience using Ultius.com. I had too much going on in my life (work, etc., etc.) to complete a paper on time myself, and was forced to resort to trying out a writing service. (A first for me). I requested an in-depth 8 page research paper for a senior-level course within 24 hours (a TALL order!) and Ultius.com delivered. I did a tiny bit of touch-up editing as one would expect, but that was literally less than 20 minutes of my time. Trust me when I say that I was worried the whole wait time, but in the end they had the file available for download before the 24 hours was even up. There was someone available online the entire time to answer my questions, and I'm sure I was probably more than a little annoying. I would absolutely recommend Ultius.com to other students in need of assistance, although I'm sure its polite to give them more time than I did!
Great job guys! I appreciate your work enough to come write a review, and I think that says a lot. I finish school very soon and probably won't even need help again.

Date of experience: July 14, 2014
New Hampshire
1 review
13 helpful votes
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I've been using ultius for the past few months now. I tried other services before and was so discouraged by the level of poor service. With ultius, the work is always professionally done, guaranteed. The pressure that paper writing puts on you makes learning to way too tedious. I can now spend time really reading the materials and understanding the topics while I leave my writing to ultius. It's an amazing service, go get it!

Date of experience: July 2, 2014
New Jersey
2 reviews
0 helpful votes
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Very professional company with great customer service. I have to work full time and could not have completed my program without the help this company provided me.

Date of experience: May 26, 2014
Dante F. — Ultius Rep
over a year old

Thanks Noel! We value our customers above all else, so it's always good to hear positive feedback from happy clients.

Have a great day,
Ultius Customer Support

New York
2 reviews
3 helpful votes
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One of the best sites I've found. Writers are very knowledgable and always grasp the academic needs I have. All work is finished in a timely manner, prices are fair and well worth the cost. Wouldn't hesitate to continue to use their help.

Date of experience: May 26, 2014
Dante F. — Ultius Rep
over a year old

Hi Diana,

Thanks so much for your feedback. It's great to see the happiness of people we've helped. We look forward to helping you out more in the future, and if you contact our customer support staff we'd be more than happy to set you up with a discount code.

Thanks,
Ultius Customer Support

Rhode Island
1 review
14 helpful votes
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Did not respond to my emails, just took my money the work they delivered was literally NOT what i asked for absolutely NOT satisfied admin on website is only interested in responding to messages when attempting to sell you more services received a paper that did not meet my guideline absolutely not satisfied received a D- on the paper and am not being issued a refund DO NOT USE THIS WEBSITE I REPEAT HORRIBLE SERVICE! Clearly their refund policy is a lie! False advertising

If they read what I asked for this paper is not it they did not grasp the ideas presented well and or clearly they briefly very so briefly went upon entertaining those ideas and lied saying they could which they can't and don't guarantee a good grade because was already emailed back a D- final grade evaluation on this paper! I only used this site because of the lack of time I had and good reviews my cousin supplied me with but now this has clearly been a huge mistake never using this site again and I will make this site an example and make sure no one else even visits it! Keep your $130 you clearly don't know or understand the power of the internet because this will cost you far more than that upon not receiving my refund all 16k twitter instagram Facebook and youtube subscribers will be aware of you're horrible services!-Pissed off consumer

Date of experience: May 14, 2014
Dante F. — Ultius Rep
over a year old

N K.,

We are very sorry to hear that you've had a negative experience with our services. If you would please contact our customer service support staff (available 24/7), they will be more than willing to do all they can to make sure your experience is a positive one.

As for our refund policy, please view it here:

http://www.ultius.com/terms-and-conditions.html

Again, if you contact our customer support staff, we are more than confident that we will able to issue you the refund if it is shown that your final order did not comply with your instructions.

Our writers are professionals, and our writing managers do an excellent job of ensuring that any poor writers are immediately released from our service. Our customer support staff will be more than happy to make sure that any quality complaints about your writer are dealt with through the proper channels; again, poor writing is something we do not tolerate and deal with immediately.

Lastly, please remember that the vast, vast majority of our customers are left satisfied with the work we provide. As you yourself have stated, your cousin had a positive experience with our company as well. We do the best we can to ensure that all quality standards are met, and I encourage you once again to contact our customer support staff so we can rectify this terrible situation as soon as possible.

Thanks,
Ultius Customer Support

New Jersey
2 reviews
4 helpful votes
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There are many other services out there that can give you much better papers. Ultius has been late on 2 of 4 of my orders. One of them being extremely late. The writer just "gave up" and they had to reassign a new one when it was already late.

The customer service likes to pretend they care at all about your paper. Just steer far away from this company. They DO NOT have their stuff together. If you don't care about tardiness, quality, and customer service, go ahead and use them. I will never use Ultius again.

Date of experience: May 13, 2014
Dante F. — Ultius Rep
over a year old

Hi John,

Thanks for your feedback. We value all customer complaints and comments, and I'm sorry to hear that you had a negative experience with our company. If you'd like to contact our customer support staff at the number below, we will do everything we can to make sure that your concerns are addressed.

Writers that fail to complete work on time are immediately fired from our company, as that is something that we simply do not tolerate and do not condone. Thankfully, it is extremely rare that this happens, and we apologize that it happened to you. Again, please visit the Ultius customer support line below and we will do everything we can to make this right.

Thanks,
Ultius Customer Support
1-800-405-2972

Massachusetts
1 review
8 helpful votes
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Writers beware
May 8, 2014

Writers beware - they ask for a full researched sample on a specific topic to be submitted in 72 hrs before they accept you as a writer. Professional writers do not complete in depth pieces for free. SCAM!

Date of experience: May 7, 2014
Dante F. — Ultius Rep
over a year old

Elizabeth,

We have a strong commitment to quality. We ask all of our potential writers to submit samples of writing on specific topics as part of our writer verification process. It would be absolute madness for us to bring on writers without samples of their work, and we make sure to ask for samples on common academic topics to make sure that prospective writers are capable of writing quality academic work.

Our site is not a scam, and we have spent years creating one of the only legitimate writing services online. If our writer application process is too stringent for you, then we apologize, but please do not accuse of being a scam when the only thing we are guilty of is ensuring our writers are more than qualified to work for us.

Thanks,
Ultius Customer Service

California
3 reviews
8 helpful votes
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As a new father I just didnt have time to write my own paper. The quality of the essay I got from Ultius was really good and I'm glad that I was able to get a good grade in the class. Thanks Ultius, I'm really happy that I listened to the positive reviews here and went with your services

Date of experience: May 5, 2014
Tennessee
1 review
5 helpful votes
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DO NOT USE THIS SITE... I order two papers from here both time they did not meet the time frame the major research paper I had them the write was write by someone with a 5th grade education level... The intro. Paragraph was only 2 sentences WOW REALLY... I upload the article and the citations I wanted him/her to use which they did not follow instead he did a random google search. And said he had a lot of work to do... Question they WHY DID YOU WRITE MY PAPER. THIS COMPANY IS HORRIBLE GO WITH A DIFFERENT COMPANY PLEASE BC NOW I HAVE TO REWITE MY PAPER THAT IS DUE IN A FEW DAYS

Date of experience: April 25, 2014
Dante F. — Ultius Rep
over a year old

Sasha,

We are very sorry to hear that you did not have a positive experience with our company. At Ultius, we value customer satisfaction and quality product, and we thank you for your comment. If you contact our customer support staff at the number listed below, we'd be more than happy to see what we can do to make sure your experience is a positive one.

Comments like these are much appreciated, as they allow us to get even more feedback about our writers. With this in mind, we can take the necessary steps to ensure our writing staff remains the best in the business.

Thanks,
Ultius Customer Support
(702) 979 - 7365

Texas
1 review
5 helpful votes
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Buyer Beware!
April 23, 2014

I have used Ultius several times in the past with no problems. The last two times, both papers were not received until DAYS after the scheduled due date. I'm currently waiting on a one-page paper that I ordered two weeks ago that is 3 1/2 days late and counting.

Date of experience: April 23, 2014
Dante F. — Ultius Rep
over a year old

K H.,

Thanks so much for your comment. We love hearing positive feedback from our clients. Please check your inbox for a discount code for future orders!

Thanks,
Ultius Customer Service

Arizona
2 reviews
5 helpful votes
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8th grade writers that don't know the different types of style. Always late and will not answer emails when they know they are wrong. DO NOT USE this service if you are under a deadline or want quality work. Use this service if you want to give 8th graders your money. I have given this service many opportunities to rectify issues with quite a few papers and each time they failed. I do not recommend them.

Date of experience: April 20, 2014
Dante F. — Ultius Rep
over a year old

Max,

We are very sorry to hear this. One of our primary selling points is constant and effective communication between writers and clients. If you contact our customer support staff directly at the number listed below, we can see what we can do in terms of making sure your experience ends up a positive one.

Please remember that our writing staff are all industry professionals and have many years of experience in producing quality academic content. We only hire the best talent out there, and if you have a poor experience with one of our writers, we like to know as soon as possible in order to ensure that the proper steps are taken.

Again, we are sorry for your poor experience with our company, and our customer support staff are more than ready to help rectify this situation.

Thanks,
Ultius Customer Support
(702) 979 - 7365

Florida
1 review
5 helpful votes
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My experience with this site is unique. I'm an English teacher, and I often send my students home with short essay questions, because it's the only way I can truly measure what they're thinking. One of my best, yet somewhat troubled students, recently turned in work that was below his usual standards of clean, concise writing. When I questioned him, he broke down crying, and he said the paper had come from this site. The paper was a mess. The writing was stunted, artificial, and derivative. My advice: If you're going to cheat, or in your case, make money off cheaters, make sure you're at least qualified to do so. Those of you who had a bad experience, serves you right for your cheating. Those of you who had a great experience, your teachers are watching. We're not stupid. We know you're not that good.

Sincerely,
Angry Teacher

Date of experience: April 19, 2014
Dante F. — Ultius Rep
over a year old

Hi Angry Teacher,

We do not condone, nor have we ever supported, students turning in their orders for academic credit. As an academic writing website, we produce quality work from professional freelance writers. Issues with the quality of our work is something we take very seriously, and as such as we thank you for your note regarding our final revision process.

We at Ultius wish you the best of luck in educating our country's youths, and we hope that we can work with your students as well to guarantee academic success for years to come.

Please let us know if you have any questions.

Thanks,
Ultius
(702) 979 - 7365

Arkansas
1 review
4 helpful votes
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Excellent website for writing services. They have came through every time for me. I just ordered my 5th paper from them.

Date of experience: March 27, 2014
Dante F. — Ultius Rep
over a year old

Brian,

Thanks so much for your comment. Knowing that we have so many customers with happy experiences makes the daily grind that much more rewarding! Please check your inbox for a special discount.

Thanks,
Ultius Customer Support

North Carolina
2 reviews
13 helpful votes
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I was very skeptical about using a service like this especially one that was so expensive. I looked at several different sites and called all of them. Ultius was the only one where an American answered the phone. I emailed them and got immediate answers to my questions so I decided to use them. The writer was very efficient and wrote a beautiful paper which I received a high grade on. They are expensive and it would be awesome if they lowered their cost some (then I could use them more) but I have to say that it was definitely worth it.

Date of experience: March 13, 2014
Nevada
1 review
5 helpful votes
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No fancy story
March 11, 2014

No fancy story. I ordered a paper to save me research time. The paper was accurate to my instructions. I ran it through a plaigerism checker, and all the warning areas were cited correctly. Sometimes I wonder if people realize that quotes are supposed to come up as 'not original content', so long as they are cited properly. Sometimes I don't think my TAs know that! Anyway, fair price for what I got. I called support when my payment wouldn't go through, and didn't get some call center from India, so that was good. Five stars because I got what I asked for, most places don't give you that these days.

Date of experience: March 10, 2014
Nevada
1 review
23 helpful votes
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I am in the final stretch of my Bachelor degree and things are starting to get very busy for me. I was looking for a site to help me with some of my school workload so I can focus more on the career I am moving into. I looked around other sites, called a few places, and the only one that I could get someone who spoke English was at Ultius. I entrusted them to complete my order, and they did. I have since ordered more papers, and I am waiting for those to come back. I would have given 5 stars, but there was an extension needed on my behalf. It wasn't all my fault because I thought I had attached my files. It wasn't until 1 day before my deadline that I noticed I forgot to attach it, but the writer needed more time to scour through my file. The good news is the quality of work I got was extraordinary. Speaking of quality, I had to speak with Nick about my order because I was concerned that it was going to be rubbish, and not completed near my deadline. He gave me the information I needed, and ensured I understood it. I see he has a few bad complaints, but those are probably from people who did not listen to what he was saying. I assumed I was right about submitting my file, but he informed me it has not gone through. He then walked me through the process easily so I knew the correct steps to take. He may be straight forward with things, but I feel that type of service is needed in this type of business.

Date of experience: March 10, 2014
Washington
3 reviews
2 helpful votes
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My first experience as a new customer made me nervous. There were some problems with the deadline and then with the end product. I was actually in the process of writing a fraud review when they got in touch with me and in the end three different people made an effort to reach out and help me get the problems fixed. If it hadn't been a deadline problem I would have given five stars for the amount of personal attention they gave me and how good the final product was.

Date of experience: March 5, 2014
New Jersey
2 reviews
4 helpful votes
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A grad student that goes to my university actaully writes for this company, he told me to use them if i needed an essay writing service. I am happy with the paper I got and I really liked how super cool it was that i could talk directly with the person writing my essay. Hopefully i wont need to use them again, but its good to know they are here!

Date of experience: March 4, 2014

From the business

Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.


ultius.com
Founded in 2010
Wilmington, DE, United States