UltaReviews 533

When I used my paypal to pay, it rerouted my shipping to my previous one. So only few hours after ordering, I contacted customer service on chat, explaining that I needed to change my shipping address because it was wrong. Keep in mind, I only just placed the order, nothing had been printed and was only showing "processing" and they have not even charged my paypal. SO, they said we can't change the shipping AND they said they will try to reroute it and that I should receive an email whether that worked or not, but nope. Nothing. My order is still traveling to an old address, they are able to see that I've ordered before on my current address, but nope. I do not understand why, when ulta have not even assembled my products that was ordered, that they couldn't change the shipping address. It's not a security issue either because they can easily check my order history to find my current address, and I have my member ID, my order number etc. Very upset with this service.

I wouldn't call myself a regular Ulta customer but Ive popped in several times to pick up a few items. There's a new store in Olive Branch Ms n I stopped by there a couple of times. Both times, I was asked by multiple staff if they could help me. Meanwhile, they didn't approach white customers to ask them if they need help! I'm a nice person and iit took a lot for me to not curse out the staff today! I don't steal! It's not my fault if some black people steal, believe it or not, we r not all the same! While they r watching me, I hope the white customers r robbing them blind!

On my daughter's 16th birthday, she wanted to spend her birthday money at her favorite store, Ulta. She drove us happy as can be to Ulta at Delta Shores Sacramento CA. Horrible experience, we sat in the car after leaving shocked and upset, I kept apologizing to my daughter. I wish I would have read the many reviews on here of customers with similar experiences, guess my Platinum Rewards status should be tattooed on my forehead to be treated well at this store. Store staff followed my daughter and I around while we shopped. It was so obvious, lol, at one point I had two employees pretending to scan fully stocked shelves next to me. I was asked twice if I needed help, now based on the reviews, I understand it's because they were/are watching you. Then were extremely rude when we checked out. Considering the store employees are primarily MY COMMUNITY of ethnicity, very shocking to be treated like a criminal for shopping. A child only turns 16 once and today was ruined thanks to the "great staff" at this store. I will tell everyone I know to not go to this store.

I've been shopping at Ulta for years and have had a great experience. The store has a wide variety of beauty products, from high-end brands to affordable drugstore finds. The staff is knowledgeable and always willing to help with product recommendations.

I hate Ulta! Crappy company that doesn't treat or pay their employees fairly! The management is terrible!

My wife ordered over $200 worth of items from Ulta online and they never delivered to our home. When she wrote to them about not receiving her package when it said delivered, Ulta customer service basically told her she was lying and that she will need to wait for the package to arrive. When my wife wrote to them again, they told her that they hope she finds the package. Once again my wife wrote to them and they stated that they would refund her the amount. 3-5 days later my wife reached out again and Ultas customer service said that after doing more research they see the item was delivered so they won't be refunding. My wife explains again that we never received the package so Ulta customer service sends a picture of the package dropped off. After receiving the photo of the package (which proves we never received the package as it was not our house in the photo), my wife tells the Ulta customer service team that it was not delivered to our home. They have so far stopped replying to our messages now as they finally realized they never delivered to us. This is ridiculous and unacceptable as this is not a small purchase. We have been going back and forth with this company for way too long. Our next steps will be legal action if this is not resolved shortly. Do NOT buy from this unprofessional company unless you want to deal with the headaches that they provide.

You'd think I would learn shopping on-line with Ulta (sorry Ulta - we are officially divorcing). Four times now that Ulta has shipped with LaserShip and my packages are conveniently delayed, lost or sitting in cue with the message, "Waiting for Carrier to Pick up." LaserShip conveniently loses (steals) your package and must be hiring delivery folks from San Quentin State Prison! Do yourself a favor and do not support consumers that use LaserShip!

Ulta has the best prices for cosmetics among all drugstore shops. It also has the broadest range of products.

Their online service, shipping, communication is great.
I ordered twice from them this holiday season and had zero issues- great free gifts with my order.
Truly helped me not run around mall after mall. I will definitely order gifts for friends from this site when they want cosmetic related items

My teen daughter used my phone number to set up her account, and buy things fraudulently without permission to use credit card. However, I called for a completely different reason. I needed a receipt for an online purchase I made. The outsourced "customer "service" kept telling me he couldn't help me because my phone number is associated with my teen's account. He said it is for "security reasons" that he could not provide me with a receipt for my purchase. He kept calling me the wrong name, I kept correcting him. I told him my daughter committed the fraud, and Ulta is protecting the wrong person. He kept placing me on hold, and I kept asking for a supervisor. The call got nowhere after 25 minutes. I asked him to send me a confirmation of the phone call. He said he could only email my daughter. I asked if he could text me confirmation. He said he couldn't because my phone (that I was calling from) was associated with my daughter's account. Although, it didn't cause a problem BUYing from Ulta. A manager never called back. Ulta wants your teens to fraudulently use your credit card $$$ and protects them at your expense.

Don't hurt yourself and trust this company or its bank. You will be constantly asked to payoff an account that is not used. Their collections calls hang up when you answer and no one will help you close the account when you paid it off again. Do not put yourself through the stress, they are not helpful.

If I could give no stars I would! I have never been treated so poorly in a retail establishment as I was by Ashley Ohara, manager of the New Hartford, NY Ulta. She was extremely rude to me. I went in to that location yesterday with my young children to buy a few things. I purchased them, went to my car, and realized that I had forgotten to use my 20% off coupon. I went back into the store and nicely asked if it was possible to apply it to my order. The employee was unsure and asked the manager Ashley who was standing there on her phone, if I could. With the most disgusting look on her face, Ashley proceeded to say extremely rudely that I needed to get the items if I wanted a discount and that they were closing in ten minutes, acting like my request was the biggest inconvenience. The four other employees were standing with shocked looks on their faces because she was so rude to me, so I went back to my car to grab the items with my two young children even though she clearly could have applied the 20% off to my receipt without making me carry my my children back to the car. After I returned to the store, a very sweet employee helped me and applied the 20 percent off to my order. This employee and the three other employees apologized on behalf of their manager Ashley and said they had never seen anyone be treated like that in the store. I asked to speak to the manager Ashley and she came to the front. I asked her why she thought it was okay to treat me like that, and she said she had no idea what I was talking about in the rudest tone. I will never go to that Ulta again. I'm shocked that Ulta would allow a manager like her to be there and treat consumers so poorly.

They have nice collection. I use their product and I'm satisfied with their customer service. Thank you

I spent $400 on one order alone. It stated if I spent $37 on clinique products I was entitled to a free $50 gift. When my package arrived, no gift was inside. So I took my receipt to the nearest ulta store. They told me I was supposed to add the gift to the cart which isn't even an option online, it doesn't even tell you to do that online. So the cashier tells me since they don't have that gift in the store that I can contact customer service. So I did. Customer service was so unhelpful and kept telling me they couldn't help me. I felt so bad at the end of the conversation, I almost never want to go back. I'm a new customer and I have spent thousands in a matter of 2 months. I can't believe they wouldn't help me.

They give you an option for curbside but I have been sitting here for thirty minutes told them I was here through the app and still no one had come. Therefore I had to leave and walk inside to pickup. When I went inside they didn't even have the right thing I ordered.

Ordered a product, arrived broken. Asked for replacement. They sent the wrong item. Called them and they were very little help. I'd order from a different site for their products

I bought 2 products from ulta using my credit card which was over a week ago. I assume Ulta is from Illinois since it showed the payment to go through over there. Woke up today, someone from tried to buy food from El famous burrito in Illinois with my credit card, thankfully declined but still have call in and get some help with my credit card and having to lock it in case it is trying to be used again. First picture is of my purchase and the second is the declined purchase of someone using my card. Also, i'm from california so im 100% im not in illinois getting food from el famous burrito

Ulta sent a catalog to my address for someone who moved away about 10 years ago. Customer Service would not allow me to stop the mailings, because I am not the customer. They wanted MY account data, which I refused. I have gone through live chat, emails and messages on Facebook, but after DAYS, no one will remove the person from the mailing list for such a simple request. This is the worst business practice I've ever run into.

This company is awful. They give away "free gifts" but NEVER have enough for everyone. Not to mention their "birthday discounts" and coupons that never work for anything. Go to Sephora instead. Ulta is horrible. And if you contact their "customer service" they literally just STOP responding to you and ignore you, even when you're polite. They're rude AF.