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CeX UK Reviews Summary
The company exhibits a mixed reputation characterized by significant customer dissatisfaction. While some customers report positive experiences with product quality and timely deliveries, the overarching sentiment reveals serious concerns regarding customer service. Frequent complaints highlight issues such as poor staff knowledge, inadequate support, and problematic return policies, often leaving customers frustrated and out of pocket. Additionally, many reviews indicate a lack of accountability and responsiveness, further tarnishing the company's image. Overall, the feedback suggests a pressing need for improved management practices and customer service strategies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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22 days in and yet to receive my product. Absolutely uselss and unprofessional. No method of communication whatsoever. Avoid this company at all costs.
Recently I purchased a 7200RPM 500GB SATAII Hard Drive from the CeX online store. The checkout went smoothly, and my order was despatched the next day.
When the item arrived, to my delight the packaging was exceptional! A (folded over) jiffy bag, followed by two layers of bubble wrap and two paper bags would ensure that any hard drive would survive the punishment of Royal Mail.
When the hard drive was revealed, I was astounded to find out that it was a Segate hard drive (In my opinion the best brand). But, on inspection, I found out that this particular hard drive had only an RPM of 5900 (As it was an energy saving model) I let this slide, because of the cheap price and hooked it up to my PC. No bad sectors, and it was a VERY quick drive in benchmarks.
All in all, a brilliant experience. Just a shame it wasn't what was advertised on the website.
Only used it as a buyer, but not impressed. Prices are good and delivery is free but it can take AGES for anything to arrive, and customer service is almost non-existent!
I think this is the worst website i have ever been on! Go on it if you want to loose alot of money and be messed about.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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