CeX UKReviews 282

CEX has never let me down ever... it has the friendleist staff who will always help you make the right decisions on consols E. T. C. They also have a huge variaty of games from brand new to the timeless classics it all so has dvds i hugely admire the concept of CEX it is efectivly a black market for gamers of all genres and has exilent choice and i have never been let down or dissipointed when visiting CEX and it desevres more than its current rating so if u go out to buy or sell games CEX is definetly the place to go

Have a voucher from one of their stores. Despite inputting the data correctly it refuses to accept the voucher. It is pointless attempting to contact their customer support: you will simply get a standard reply saying how too chase up an order; if it's something else `click here'. You guessed it the `click here doesn't work. Just like the button on submit the voucher.

Now faced with a long journey to one of their stores where the dvd box set I want is, so I can use the voucher. Needless to say will avoid in the future.

My partner purchased a phone for me from CEX with a 2 year guarantee. 3 months later the front was coming away from the main baby. I took it back and was told it would be sent of for repair. I was told 7 days, 3 weeks later and still waiting I was told they were waiting for a part. Then after 1 month I was returned my phone being told they were not repairing it as it was water damaged! My phone hasn't even been I my steamy bathroom. The guarantee means nothing, they tell a load of gob $#*!e when they can't repair a phone or maybe it was too e pensive to repair, DONT buy phones from here, your chancing your luck,

Where do i start on the absolute shambles of an experience i had selling a console. First up was the 'no money' lie which went something like 'im sorry sir £65 is a rediculous amount of money for a store to have in a till, we need to send it via bank transfer' to which i inquired about the processing time where in comes the second wave of bull, 'since its a thursday if your lucky tomorrow but probably monday', i could have lived with that but lets keep going. Obviously my bank account was still empty friday so flash forward to monday... nothing, thought about phoning them to find out after a little google search they have no instore phone lines and there facebook is overflowing with unhappy customers, what a great choice i had made, what about tuesday... nothing, maybe wednesday? Nothing, its got to be thursday right? Empty, a new email though 'we tried to phone you, your console has failed testing' i check my phone to see no new numbers have called or tried to call me this week while also thinking if there ever was a time my console even froze nevermind didnt work, but alas no time popped to mind.
My advice? Go read one of the many pages where unhappy customers are building up on and realise you need to go somewhere else

I went through website selling half my DVD collection (keeping my favourites). I don't use them and thought why have them cluttering the place up. The site is easy to use.

I chose to receive payment via voucher as I had in mind to purchase 2 Google Chromecasts from them with the proceeds of the DVDs.

I packed up and posted them on the Tuesday (sent them via Collect and Plus) and received the voucher Sunday evening. I received emails letting me know they'd received the DVDs and when they had finished testing them. I also had prompt replies to a couple of questions I had regarding the transaction.

I purchased 2 x C ratings' of Google Chromecast, as the previous reviews of C graded items were good. I wasn't disappointed.

I think 1 product came with original cables and neither had original packaging, which didn't bother me in the slightest. Other than that, they're in mint condition and work brilliantly.

I can now use my TV more than my laptop or phone, as I can now "cast" everything to the TV.

UPDATE: I've been that impressed, that I've now packaged up all my remaining DVDs and sent them off too. I'm embracing the digital world. Now that I have Chromecasts, DVDs really aren't needed.

I was very impatient with them, yet they were professional, polite and patient with me over a query I had. I really can't fault them.

Bad Customer services
Bad refund policy
Bad customer response
No telephone available to call customer service
Refund policy is scam
Employee never keep their promises and lie all the time
Store manager always hides in back office
Most of their goods are pre owned there is a high risk of getting defected goods and their refund policy is scam you try to contact no telephone but they have an online form but the customer service is so poor.
If you want to buy from them you have to be a solicitor specialised in consumer law or a Judge working in the local county court or a local MP as it will be easy for them to penalise them for all wrong doing.
SCAM 100% Good luck spending hard earned money to this incompetent company

Total ripoff. Went in today with a phone with a tiny scratch, a brand new tablet that I got free with my new phone and an iphone in great condition. They wanted the brand new tablet for £15, which is ridiculous. They wanted the iphone for £38, which is fair enough. Then they said they would give 1p for the phone, after quoting £60 on their website.
I took the phone back but we decided to sell the iphone and tablet. An hour later, after their tests, they decided they didn't want the tablet because the charger was usb. Then they knocked £10 off the iphone price.
Long story short, we will not be returning to CeX, in Norwich or otherwise.
Also, we were served by the most monotonous man imaginable, who mumbled every word and tried to buy everything for just £15.

The iMac computer i purchased from CEX was in good condition, but was expecting an Apple keyboard and mouse. I received a tatty black Dell keyboard and a 2004 Apple mouse (that was faulty). The image showed computer with Apple keyboard and mouse and in the description it mentioned the same. Now they have changed all their pictures to display just the computer. Customer service is shocking and just quote company policies. I've returned my purchase as not happy with my experience. Never buying from CEX again.

My son wanted Disney Infinite 2 for Xbox 360 so Cex near us has 3 in stock. Guy was very friendly and got us a boxed version.

My son opened it on his birthday and tried it but it wouldn't recognise the characters. We restarted it and went through the 15 minute into gameplay again and it still wouldn't read the characters.

My son was upset but we said we'll sort it and duly went back to the shop and explained the problem. After he swapped the contents from ours with an unboxed one, I decided to check the game was in, and it was.

It was this point where my son said that the other disc was white and I realised the first person had in fact given us the game for version 1 and not 2.

At least they sorted it but it shouldn't have happened in the first place. Sigh.

I 'sold' two HTC mobiles to CeX/WeBuy. One was returned to me broken. However the phone they returned was one I sent them. They promised to look into this but never did. And the other they never paid me for. I tried for 3 months to get the money or my phone back, I got nothing other than emails apologising and saying they were looking into it, or that a cheque was on the way, or the cheque must have been sent to the wrong address

So in sum, CeX/WeBuy stole two mobile phones from me. There are better companies out there. Good luck.

Well, if you go in store to buy a game or DVD then it's ok as you can see what you're getting and they can be cheap.

For anything else I would avoid like the plague.

The online side of it is dreadful. I ordered some RAM from them, but when it arrived it was the wrong thing. So, I dutifully notified them and opted to return it to them by recorded delivery which they said they would reimburse me for.
I waited. And waited. And waited. After a month I still hadn't heard anything (even though I know they had received my item). I emailed them and the said they were busy at the moment and would deal with it when they could. I pointed out that they had a legal obligation to resolve the issue within 30 days of me returning the product, which had since passed, and they replied that they'd do it when they got round to it. Several emails and weeks later the situation was the same, and so I said that I simply wanted a refund as I was going to buy the RAM from somewhere else.
3 months later I am still waiting for a refund for both the cost of purchase, and for the cost of my return postage. Keep getting nonsense emails fobbing me off. Infuriates me as I know that if I had taken something from CEX and wasn't giving it back I'd have the police round my door in a couple of days.
The long and short of it is that big companies are above the law and that the public are worthless cretins (in the eyes of companies and authorities).

I've stopped trading in games because every game I took in, the staff member would tell me that it was scratched (even though I look after my games extremely well and it was in the exact state that I received it off CEX a couple of weeks earlier) and thus they would only give me 50p instead of £4. I said forget it, but this has happened so many times now with perfectly good games that I think that it is merely a scheme to do people out of money as a lot of people will just say 'Oh, ok then'.

Avoid them before they screw you over, because sooner or later they will.