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Milly Bridal UK

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

GB
3 reviews
0 helpful votes
Follow Andrea K.
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The dress is fit me perfectly! It is really fast shipping and I Recommend this seller!
Amazing website!

Date of experience: December 21, 2017
Brazil
2 reviews
2 helpful votes
Follow Amanda F.
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LOVE LOVE LOVE THIS GOWN! I ordered it for a ball and it came in and it was heavy nice fabric and AMAZING quality. It is even prettier in person. My picture is what it looked like fresh out of the box! The size was also PERFECTLY ON POINT!

Date of experience: December 20, 2017
BA
1 review
0 helpful votes
Follow Josette C.
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I bought this dress for my oldest daughter. I wasn't sure to buy it online because I was afraid the dress wouldn't fit but I send the measurements to MillyBridal and the dress fit perfectly. I really we commend this dress!

Date of experience: December 20, 2017
Italy
3 reviews
1 helpful vote
Follow Desiree L.
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Omg! I just received my dress today! I LOVE IT! I'm very impressed with this gown! I have to have it altered a little, but this dress will definitely be a showstopper! Look forward to future purchases! I will be posting pictures when it's time for the ball! MillyBridal you rock!

Date of experience: December 19, 2017
Spain
1 review
0 helpful votes
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I have 5 very different body shaped and sized girls, this dress complimented and fitted the girls perfectly. Found that the customer service were amazing, only had a short time and they were extremely patient with my million questions. The dresses were made well and in a short time. Overall thrilled with the results.

Date of experience: December 16, 2017
Morocco
1 review
0 helpful votes
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Simply stunning! I cannot wait to actually try it on but the dress is weighted nicely, sewn beautifully and feels dreamy! My only issue was the wait to get it due to the suite number not showing up during shipment so it was put on hold.

Date of experience: December 15, 2017
Brazil
1 review
0 helpful votes
Follow Gigi Z.
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Dress looks great
December 14, 2017

Nice dress. I will definitely need to have alterations done. It is too big in the breast area, spaghetti strap does not stay up, too long, little tight in stomach area but cuz losing weight that part will be fine.

Date of experience: December 13, 2017
Philippines
1 review
0 helpful votes
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The dress was great!
December 12, 2017

A beautifully made dress. Thank you for having a plus size and a lovely model to show these dresses off. I have already recommended your company to friends. Thank you.

Date of experience: December 11, 2017
Brazil
1 review
0 helpful votes
Follow Jasmine S.
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Many compliments!
December 12, 2017

Very happy with this dress, my daughter loves it! Many compliments, arrived fast with out complications. Nice material, well done. Thanks!

Date of experience: December 11, 2017
New York
1 review
0 helpful votes
Follow Annette L.
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Simply beautiful
December 12, 2017

I absolutely love this dress and it fits amazingly. I was concerned I would have to alter but I didn't. The fabric and colors are bright and beautiful. I can't wait to wear this to an event.

Date of experience: December 11, 2017
BA
1 review
0 helpful votes
Follow Leora G.
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The fabric is lovely.
December 10, 2017

It arrived exactly as described. The fabric is lovely. After a lot of apprehension I opted for the champagne/Ivory and it's beautiful. The Champagne gives much more definition than Ivory alone, yet the dress still appears pure white. My only complaint would be the sizing. I chose my size based on measurements. I was afraid that the dress would be too tight, it ended up being too large. I have have it altered.

Date of experience: December 9, 2017
Brazil
1 review
0 helpful votes
Follow Iete L.
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Adoro o vestido tem isso para meus filhos casamento no final de janeiro se encaixa agradável só precisava de uma bainha rápido e bom para ir muito agradável frente do vestido torna o vestido prefeito para um casamento.

Date of experience: December 9, 2017
BA
1 review
0 helpful votes
Follow Marylou W.
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I'm very pleased!
December 10, 2017

Absolutely stunning! I couldn't look at another dress after i saw this one, and im glad i didnt! Ordered custom sizing and fits great except the straps. Need to shorten them and the bust is a bit big (BOTH easily fixed) bought this in black and plan to buy another in ivory for my wedding! Cant go wrong with price, fit (do custom if youre ordering plus size), or company!

Date of experience: December 8, 2017
Philippines
1 review
0 helpful votes
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This dress fit perfectly!
December 10, 2017

This dress fit perfectly! I took my measurements, sent them in, and the dress arrived - fitting perfectly! I am thankful to have been recommended this website because they offer so many options and colors and truly make a dress for everyones size and shape.

Date of experience: December 8, 2017
Indonesia
1 review
0 helpful votes
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Cinderella Sweet Sixteen
December 8, 2017

I purchased this dress for my daughter. It was a Cinderella theme and when I received it I was amazed this dress was everything and more then I expected. When she came into the room all our guess were also breath taken they came up to me and asked where I found this dress telling me how beautiful it was. I am so Thankful to your staff who also are amazing always answered my questions so helpful and understanding. I will Highly recommend you to anyone who will be in need of your dresses this company is amazing! Thank you again for making this affair a memorable one for my Family and Friends.

Date of experience: December 8, 2017
Bulgaria
3 reviews
3 helpful votes
Follow Sonia F.
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Thank you thank you I HAVE RECEIVE MY DRESS AND LOVE IT I LOVE MillyBridal IT FIT PERFECT THANK YOU AGAIN FOR MAKING MY DAY SPECIAL!

Date of experience: December 7, 2017
Italy
1 review
0 helpful votes
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The material and make of the dress was great quality. It to be over the internet the dress was everything like literally not a problem with it on there end. I did order the dress to small and had to send it back however customer service was awesome with that process I'm not awaiting my new dress.

Date of experience: December 7, 2017
Albania
1 review
0 helpful votes
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Received my dress today... beautiful! It is more than I expected! I am VERY happy with the price I paid, the quality and the speed of service! Thank you MillyBridal!

Date of experience: December 6, 2017
Belgium
1 review
0 helpful votes
Follow Marie C.
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Opening the box was the most exciting part. The dress was flip inside out, so I after I flip in and got to see it. My face was speechless. The drsss is exactly like the picture they show. Everything is identical. I am very happy I took this decision I won't lie I was a bit nervous it was my first time ordering something so important online. Am very please and happy.

Date of experience: December 6, 2017
Romania
1 review
0 helpful votes
Follow Darla M.
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The dress is simple and elegant. Just what I wanted for my wedding day. It was custom sized. Amazing!

Date of experience: December 6, 2017

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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