Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Milly Bridal UK

Milly Bridal UK

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Milly Bridal UK?
grey stargrey stargrey stargrey stargrey star

Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

Brazil
1 review
1 helpful vote
Follow Elena M.
Unfollow Elena M.
Share Review
Report Review

Delivery was amazing.
January 18, 2019
Updated review

I would just like to say how impressed I am with my prom dress. It is amazingly beautiful & I have no idea why anyone would want to spend thousands of dollars on gowns when these gowns are exactly the same for half the price tag. Delivery was amazing, I couldn't believe it when the courier knocked at my door! Overall this dress brought me to tears, the exact response you have when you know you have picked the most stunning dress for your special day! Thanks so much MillyBridal!

Date of experience: January 17, 2019

Delivery was amazing.
January 17, 2019
Previous review

I would just like to say how impressed I am with my prom dress. It is amazingly beautiful & I have no idea why anyone would want to spend thousands of dollars on gowns when these gowns are exactly the same for half the price tag. Delivery was amazing, I couldn't believe it when the courier knocked at my door!! Overall this dress brought me to tears, the exact response you have when you know you have picked the most stunning dress for your special day!! Thanks so much MillyBridal!!

Date of experience: January 17, 2019
Brazil
1 review
0 helpful votes
Follow velma C.
Unfollow velma C.
Share Review
Report Review

I LOVE THIS DRESS. It is even nicer than in the picture if you can believe that since the picture is gorgeous. Beautiful high quality dress and tailoring. Fits perfectly per measurements provided. MillyBridal is a pleasure to deal with. All of my questions were answered quickly and the dress was delivered by the promised date. I am so happy I found them and will use them again.

Date of experience: January 15, 2019
India
1 review
1 helpful vote
Follow Gabrielle M.
Unfollow Gabrielle M.
Share Review
Report Review

I absolutely love my dress! When I ordered it I forgot that I was going to need it shorter and didn't do a custom size. I was worried that I would not be able to hem it because of the lace. The dress was very well made. Every little detail is so beautiful!

Date of experience: January 15, 2019
Brazil
1 review
1 helpful vote
Follow Arlene N.
Unfollow Arlene N.
Share Review
Report Review

Very stunning!
January 16, 2019

I received my dress and it was more beautiful than expected. Very stunning! I did choose the custom size and it was a perfect fit. LOVE LOVE LOVE my dress. Will recommend MillyBridal to anyone looking for beautiful dresses! Thank you MillyBridal so much!

Date of experience: January 14, 2019
Portugal
1 review
0 helpful votes
Follow Savanna S.
Unfollow Savanna S.
Share Review
Report Review

This dress was everything I wanted, the pictures on site was extremely accurate. I would tell anyone who are looking for a prom dress to use your site before paying lots of money at other places. Thank you MillyBridal for my beautiful dresses! You guys did an amazing job!

Date of experience: January 14, 2019
GB
1 review
1 helpful vote
Follow Beata M.
Unfollow Beata M.
Share Review
Report Review

Beautiful dress!
January 14, 2019

I got your email to ask about my feedback, I have been very busy these days, just have the time to write a review! I am absolutely satisfied with my dress, looks so fairy! My advice for other friends, if standard size does not fit you, do not take the risk, order customized one! You do not need to make any alterations at all! I love my dress so much, cannot wait to wear it on my big day, thank you MillyBridal.

Date of experience: January 14, 2019
Illinois
1 review
0 helpful votes
Follow Amelia S.
Unfollow Amelia S.
Share Review
Report Review

I received my dress today and it is just beautiful. Far more amazing than I had expected. The quality is gorgeous and the size is perfect. I was blown away by how quickly it got here. I will definitely order again from this company and recommend to anyone who will listen. Thank you so much. I will definitely be a princess for a day on my prom!

Date of experience: January 13, 2019
Brazil
2 reviews
1 helpful vote
Follow Nora G.
Unfollow Nora G.
Share Review
Report Review

This dress is perfect and i extremely love it. I will buy a tea-length dress from you soon and i think you will not let me down. This is a professional website! To those who are still have doubts, don't hesitate to order from MillyBridal, if you have any doubts, just ask them, their customer service was really amazing, always answer me very fast and always being so patient and helpful!

Date of experience: January 11, 2019
India
1 review
0 helpful votes
Follow Concetta M.
Unfollow Concetta M.
Share Review
Report Review

Wow, I just received this dress. I have searched for a knee-length dress for a long time. Finally I found this one on MillyBridal. The satin material is so comfortable and the ruffle design is elegant and classic. I will definitely recommend this website and I will order again from this company!

Date of experience: January 11, 2019
Brazil
1 review
0 helpful votes
Follow Gabriela G.
Unfollow Gabriela G.
Share Review
Report Review

The dress was amazing! It arrived within 4 weeks, and fitted me like a glove. I ordered this dress after a lot of hesitation and i have been searching for months for this perfect dress. I looked at a very similar dress in a local boutique and it was $660 so MillyBridal's price was definitely a plus! I was so lucky to order my prom dress from your site! LOL.

Date of experience: January 10, 2019
Portugal
1 review
0 helpful votes
Follow Karla S.
Unfollow Karla S.
Share Review
Report Review

I cannot believe how beautiful this dress is. I have never seen such a well made prom dress at such a low price, the material was just so awesome. Here in Brazil, I did see many stores to find my perfect prom dress but no luck. So I looked on the internet and I saw the dress I wanted. Thank you so much for my beautiful dress.

Date of experience: January 10, 2019
GB
1 review
0 helpful votes
Follow Kayla I.
Unfollow Kayla I.
Share Review
Report Review

Outstanding service
January 10, 2019

Order a dress for my prom, outstanding service. Great quality of the dress and amazing shipping time.

Date of experience: January 9, 2019
Brazil
1 review
0 helpful votes
Follow Betty W.
Unfollow Betty W.
Share Review
Report Review

I have this dress for my daughter prom. I will upload pictures as soon as the prom takes place. This dress was made to fit her just perfect. I am really happy about how MillyBridal makes their gowns. This is my first time ordering and I am very well pleased and so is my daughter!

Date of experience: January 9, 2019
Spain
1 review
0 helpful votes
Follow John L.
Unfollow John L.
Share Review
Report Review

I was worried about ordering a dress online since it was the most important dress in my life, but I was amazed at the quality of this dress! It was even more beautiful in person! I recommend this site to all of my friends now, and I am currently in the process of ordering my second dress for a military ball coming up.

Date of experience: January 9, 2019
Malaysia
1 review
0 helpful votes
Follow Nancy C.
Unfollow Nancy C.
Share Review
Report Review

Absolutely gorgeous dress, so comfortable and elegant. Better than what I expected! I would definitely suggest purchasing this dress if you like it. The customer service, ordering process, custom sizing and FAST delivery time was a pleasure to order from MillyBridal. Thank you the dress is divine.

Date of experience: January 8, 2019
GB
1 review
1 helpful vote
Follow Wendy M.
Unfollow Wendy M.
Share Review
Report Review

Belle of the ball
January 10, 2019

Thank you for the beautiful dress, good quality, value for money and a perfect fit. Would recommend to everyone.

Date of experience: January 8, 2019
Brazil
1 review
0 helpful votes
Follow Kathy D.
Unfollow Kathy D.
Share Review
Report Review

This is my first time I've ordered something on the site. I got this dress customized. I was a little afraid of ordering clothes online at first. I was worried that the size would not fit. But when I received my package I was very surprised. The stunning dress fits me perfectly. Highly recommend MillyBridal!

Date of experience: January 7, 2019
GB
1 review
0 helpful votes
Follow Lucy s.
Unfollow Lucy s.
Share Review
Report Review

Amazing
January 7, 2019

Loved my dress, quality of fabric was amazing and the colour was just as pictured on website. Payed extra to get it tailored to my own body and would definitely recommend paying the extra as it fitted perfectly. Would buy from this website again

Date of experience: January 5, 2019
Poland
1 review
0 helpful votes
Follow Edith W.
Unfollow Edith W.
Share Review
Report Review

Lovely dress. Like as shown on picture. Ordered blushing pink and colour is as I expected very nice. Ordered size 12 and fits me great. Might need a little adjust before my big day but that's expected anyway. All the details on dress are great. And well made. No complaints at all.

Date of experience: January 3, 2019
California
1 review
0 helpful votes
Follow Mia S.
Unfollow Mia S.
Share Review
Report Review

I've been buying the dress from this website, and they hardly ever disappoint. All made of good material. The sale prices are very reasonable as well. The only problem It have is that the dress take very long to process and the shipping takes 3 weeks or more, so international shipping will take a lot longer. But the items are usually worth the wait! If it wasn't for the long shipping time, I would rate Millybridal UK excellent. But I guess it's the reason why the price could be so reasonable.

+8
Date of experience: December 3, 2018

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


+130
See all photos