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Milly Bridal UK

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Farmer D.
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When I ordered mine, I thought the same thing, but it fits well and is not at all hard to figure out how to put in on. I love my dress! I ordered it, and it looks beautiful. It fits the exact measurements i sent in, and is the perfect length without needing to be hemmed. There is only one thing i need to fix on the dress. The detailing on the side is beautiful. However, a few stitches will fix that right up in no time! My first MillyBridal purchase, and i am very happy with it.

Date of experience: March 3, 2019
GB
1 review
0 helpful votes
Follow Hisako V.
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My order got couple days delayed; but surprisingly it came on the delivery date I had. Opening the package was the most exciting part. The dress was flip inside out, so I after I flip in and got to see it. My face was speechless. The dress is exactly like the picture they show. Everything is identical. I am very happy I took this decision I won't lie I was a bit nervous it was my first time ordering something so important online. Dress fit me well, I did the measurements as they instructed. I am a size four. No alterations are needed. Am very please and happy.

Date of experience: March 3, 2019
Mississippi
1 review
29 helpful votes
Follow Kayla B.
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So i ordered my dress from this website seeing good reviews. After ordered i started to see really bad reviews and that the good ones were fake. I was convinced that my dress wasnt going to look as the picture. It was suppose to arrive feb 28th and arrived march 1st. I was so worried that the dress wasnt going to be right. But despite all the bad reviews the dress actually came as the picture, but who knows... maybe they are scammers and i was just lucky. But i DO RECOMMEND THAT YOU PAY WITH PAY PAL! Just incase it does not come right you can get your money back through them.& a heads up they ARE NOT in the UK. They are somewhere in china. And i also RECOMMEND for you to use the live chat with them and be consistent about when your dress is coming and will it make it on time. & remember PAY WITH PAY PAL GUYS!

Date of experience: March 1, 2019
Spain
1 review
0 helpful votes
Follow Crider M.
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I didn't want to write a review with out having a photo, but i guess i will upload the pic after my prom. I was very very nervous about buying online, but after i read ALL THE REVIEWS for this dress i thought ill give it a shot! My dress arrived 3 days ago, and i was amazed with the qualityyy it looks sooo amazing, the fabric the details everything. I put it on and fits just ferfect. Please if you really like this dress dont think about it tiwce, it is amazing and i feel like a princess everytime i try it on :) Customer service was very good. Oh my god and the price... unbeatable! :) thanks MillyBridal :)

Date of experience: March 1, 2019
Romania
1 review
0 helpful votes
Follow Rodriguez C.
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Absolutely thrilled with me dress, it is just what i wanted, ( as i was unable to get my size and height requirements in any local store). The dress fitted perfectly and I was amazed with the speedy delivery and the professional and efficient way my purchase was packaged and handled, and my item arrived in plenty of time for my graduation formal. I will certainly be recommending your website to all my friends and relatives. Thanking you so much for your expertise.

Date of experience: February 27, 2019
Portugal
1 review
0 helpful votes
Follow Deloris D.
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Absolutely loved this dress, I wore it to my senior prom. The color I order the dress in was watermelon. The shipping and processing time were very fast. I was so pleased when I got the dress. My only complaint is that the dress was pretty long.

Date of experience: February 27, 2019
Brazil
2 reviews
0 helpful votes
Follow Ana R.
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This dress is an absolute stunner. I had so many comments on just how fabulous it was, and people could not believe that I had ordered it online. It was of amazing quality. I ordered a standard size which matched me perfectly, however if I was to do it again I would've had the train shortened but that is just my personal preference. Quick production and shipping time. I would recommend this website to anyone looking for a quality dress for a great price.

Date of experience: February 25, 2019
Serbia
1 review
0 helpful votes
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I changed this dress from drop waist to natural waist and the back to have a v shape without the corset back. I have to admit I was worried about communication over the chat but wow! My dress is so much nicer than the pictures we see on the internet. The detail on the top is fabulous and overall my dress is made to the highest standard. I've had people say they will order dresses from MillyBridal after seeing mine. Thankyou so much Joy and the team who made my dress.

Date of experience: February 25, 2019
Philippines
1 review
0 helpful votes
Follow Florance T.
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The quality of the material is better than i thought. Also, the sewing quality is great too. MillyBridal delivered this request well. I also requested a corset back which looked great! The service was wonderful. I appreciated how MillyBridal reps would contact me to ensure correct measurements. Because of the great quality of dress and great quality service, i have also custom ordered a dress for my mom. Very happy. I will recommend this site to friends and order myself from this company in the future :)

Date of experience: February 25, 2019
Brazil
1 review
0 helpful votes
Follow Felica C.
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I love this dress. I was worried about buying such an important item online, without trying it on, feeling the quality of the material ect. I am so happy with this dress. It is amazing quality, even my seamstress who is taking it in for me has commented on the workmanship involved in this dress. I have recommended MillyBridal to anyone asking about prom dresses... I just don't understand why people would spend more than they have to to get a high quality beautiful dress! Oh, also it arrived 3 weeks before the delivery date, well packaged and without incident.

Date of experience: February 22, 2019
Brazil
1 review
0 helpful votes
Follow Clotilde W.
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I reached out and the rep was able to help make changes and she always stayed in contact with me with details and when my dress showed up i was speakless. It's beautiful. The measurements are big but i knew that going in and i couldn't be happier. My first dress buying experience left me in tears but this one made me so happy and confident. I recommend to everyone. Very happy gril.

Date of experience: February 20, 2019
Italy
1 review
0 helpful votes
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Thank you MillyBridal
February 18, 2019

I love my dress, Had it custom-made and they were really good in making sure they had all the right size, the dress turned up and I can't fault it is amazing, the sizing is spot on thank you so much. I would recommend recommend getting your dresses from MillyBridal because they do a wonderful job and make sure it's to your size and helpful I would order again from them.

Date of experience: February 17, 2019
Brazil
1 review
0 helpful votes
Follow Beatrice S.
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I ordered this dress for prom and did the custom tailoring on it. The top was still a little bit too big but still fit nicely overall. I ordered it in a light blue color and it was just like the picture. I'm still obsessed with the dress and got LOTS of compliments on it. The one problem I had with it was that the zipper get stuck when trying to zip the dress up and I'm always afraid I'll rip it off. Other than that I loved it :)

Date of experience: February 16, 2019
Brazil
1 review
0 helpful votes
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I looked at several different stores but I had trouble finding one that fit me. I am a tiny person, and although they assured me they could alter it, I never found one I truly loved. I found this one on MillyBridal and decided to try it. I was nervous about ordering such an important dress online, but I had read all the reviews and decided it was worth the risk. The dress is BEAUTIFUL The beading is so pretty and I love the row of buttons down the side. And, to top it all off, it is made extremely well.

Date of experience: February 14, 2019
Finland
1 review
0 helpful votes
Follow Aletha C.
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I just wanted to say that I was very impressed by the overall service of MillyBridal. Perfect tailoring, good quality and fast delivery, all of those left me a deep impression. The most important thing i want to say is that you guys were great in communicating with me and helping me to track my dress. You are very nice.

Date of experience: February 13, 2019
Brazil
1 review
0 helpful votes
Follow Ruth K.
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From the ease of ordering online and affordable price, to promptness of delivery, to perfect fitting according to my measurements, and to the fine workmanship and quality of my prom dress I could not be more pleased and happy with my decision to order from MillyBridal! I would 100% recommend this website to all of my family, friends, MillyBridal for the perfect dress for my prom!

Date of experience: February 13, 2019
Spain
1 review
0 helpful votes
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Exactly what I wanted
February 12, 2019

This dress is amazingly gorgeous. Exactly what I wanted. Very nice quality. I was hesitant to order online without trying it on but so glad I took the chance. I ordered a custom size to avoid having to get alterations. Only thing I would of liked better is if the buttons were faux buttons. I would definitely buy from MillyBridal again.

Date of experience: February 12, 2019
Thailand
1 review
0 helpful votes
Follow Taren P.
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I had this dress for my prom, I was a bit wary of what it was going to be like when it arrived but I absolutely loved it! It's good quality and a very comfy dress that I never fiddled with all night! Would definitely recommend this dress if your thinking of buying it!

Date of experience: February 10, 2019
Romania
1 review
0 helpful votes
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The lace is beautiful
February 11, 2019

I had a custom designed dress. MillyBridal were fantastic with the design process as well as openly communicating with me the whole time. The dress arrived in a timely way and true to image. I do need it taken in but only because I've lost some weight, not because of them. There's five layers to the skirt and the lace is beautiful.

Date of experience: February 10, 2019
Brazil
1 review
0 helpful votes
Follow Cassey C.
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I myself was terrified to order my prom dress online. If you are looking to buy a dress off of this site, DO IT! I was so happy with my order. I changed the color to red, sent in my own measurements, and it arrived pretty fast. The only thing I would have to say is it does come pretty long so I did have to get mine altered a little. I received so many compliments on my prom night so I hope this helped anyone with any doubts. :)

Date of experience: February 3, 2019

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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