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Milly Bridal UK Reviews Summary
The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.
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Absolutely fantastic service highly recommended the site my dress was absolutely stunning when arrived
Thank you so much to the staff at MillyBridal for making me the proudest girl. As the majority of the customers I thought ordering prom dress very risky. The dress was very well made indeed. It was really hard for me to make the decision and order something. But finally I've made the order. I was absolutely surprised by the quality of service that MillyBridal provides! Very accurate about the deadlines! The coverage was absolutely secure and nothing could damage my dress while it was shipping. The quality of the dress is absolutely stunning!
I found out that they did not accept returns immediately after ordering and I cancelled my order straight away. They said they would return my money but they haven't. They have been holding over £200 of my money for two weeks now without any reason whatsoever. Thieves!
I was worried that by ordering online I would receive a butchered dress, but the quality of the dress was amazing, guenuinely amazing. My prom will be amazing in this dress!
While I went to a department store last night and bought a size 8 dress. When working with Milly's Bridal, there size 8 did not fit at all. They refuse returns and offer 10% for alterations which cannot be made due to the poor quality of the dress!
Hello Maura,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is [email protected].
We'll be glad to assist you,
Thank you very much.
Kind regards,
MillyBridal Customer Care
I bought the Princess Scoop Neck Satin Sweep Train Sashes / Ribbons Red Backless Sexy Prom for my 50th birthday.
The dress was delivered on time, undamaged and it fits as I expected. I was admired all throughout my birthday dinner party.
I contacted Millybridal on 2 occasions and I got prompt responses. They delivered what they promised.
Warning
Dress received was a rag and not correct colour. Refused a return cust £148 for nothing
My daughter thought this was a beautiful dress on the web site, however when it arrived it was a completely different material. Came in an old plastic bag wrapping from China My daughter was upset and disappointed, i got it made to order what a joke it didn't fit. How can this be allowed to continue upsetting young girls. I would have put photos of dress on my daughter but don't want this online but I have sent them to PayPal. I have tried to add photos of what it's like but not uploading. Willing to do this though if I can manage as I am so upset
Hello Lorraine,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is [email protected].
We'll be glad to assist you,
Thank you very much.
Kind regards,
MillyBridal Customer Care
Very good qualiy good delivery and exactly what I wanted Thankyou very much. The website was easy to use and the shipping wasn't too expensive. The dress fit very well and I have fallen in love with it.
Dear Daisy,
Thank you very much for being part of MillyBridal! We appreciate your business and hope to serve you again soon!
Best Regards,
MillyBridal Customer Care
I am extremely pleased with this dress and am so very happy I decided to order with MillyBridal! I bought this dress, and the color was the perfect shade not to bright. The dress itself is extremely well made and fit me perfectly. I am a size 12 normally, with larger breasts, but this dress was so flattering! I received compliments all night at my event and felt like the bell of the ball. I got called "posh princess" many times! I would recommend this dress to anyone, and will definitely be ordering from this site again soon.
My daughter wore this To her senior prom. It took about 2 weeks and a half longer than was originally promised but did make it in time for our event. We started to get worried as the days were passing and the status was still showing "under tailoring" but it arrived in time. Very well made, excellent price. I would recommend buying this dress but allowing yourself plenty of time for arrival.
Fast and efficient service, excellent quality, what a beautiful gown! Wore it for the evening of my wedding and was perfect to do my first dance in.
ALERT ALERT! WARNING
IF you are buying from the UK beware, unlike our great stores M&S and NEXT where returns are the norm, you CANNOT return HERE.
I bought what I thought was a beautiful dress on the web site, however when it arrived it was a completely different material. The one on site was a soft flowing the dress I received was made from a stiff mix of cotton which stuck out. My daughter was really disappointed, if I had seen this dress in a shop I never would have purchased it.
So instead of saving money for a prom dress I am new going to go to a reputable UK shop and buy an expensive but quality dress, remember you only ever get what you pay for, pay cheap that's what you will get from this site.
Dear Karen,
We're sorry to hear the dress wasn't as expected! We would really like to help, but we found out you left this review without any order number.
Pls, feel free to contact us and provide your order number? Our email address is [email protected].
For us, it's important to assist you and solve your problem. Thank you.
Kind regards,
MillyBridal Customer Care
This dress is honestly amazing, just the same as in the photo, great customer service and it came on time as well
Great dresses. The colour was prefect only problem the bridesmaids has was the dresses where to long in the length but nothing that couldn't get fit. Would definitely recommend
The dress came faster than expected and was exactly like the picture i saw on the website! The quality was amazing and fit 100% true to size.
This dress was truly one of a kind! I wore this to my senior prom and got so many positive compliments on it! I loved how comfy, flowy, and fitting it was for my petite body - which is amazing because I never fit anything. Overall, the shipping & service was amazing. MillyBridal updated me throughout the whole process! I customized my dress to my exact measurements - and even took a little off just in case - and it fit perfectly! If you're nervous about ordering this dress i'm happy to answer any questions you have!
I am so pleasantly surprised on the quality of this dress! It is absolutely beautiful and perfectly made. The fabric is great, the sowing work is great and the dress exceeded my expectations. No one can beat the prices and the quality of this site. As long as you took your measurements and ordered the appropriate size, you won't be disappointed! ! Also, I received it within 3 weeks from the date I ordered, that's including the time it took to sow the dress. I will definitely buy again! !
Received these dresses much sooner than expected. Colour is just like in the picture and great quality. I asked for custom measurements and they are spot on with minor alterations which was to be expected. Could not be happier. Best of all was MillyBridal. She was incredibly kind and helpful throughout the process, despite my constant questions which could have been annoying! Will certainly be ordering from her again. Definitely recommend :)
I am in absolute awe of this dress. The moment I opend the package I feel in love. I bought a size bigger because I was not sure of what I would get considering I am a plus size girl. It's super hard to find stuff to fit me the way I want it to fit. This dress... I do not have words for how beautiful this dress is and how it fit me the way I wanted it to fit. Yes I did have to adjust it because of ordering a size bigger, but one adjustment and it was perfect. My delivery was super quick as well. It was here within 3 weeks.
After dress shopping and trying to hunt down that bargain and still realizing I would be spending a fortune, I started shopping around on the web. I tried some dresses on but couldn't find a style or price that I could say yes too. I was nervous about making a purchase without trying it on, but when you know... you know! I received my dress the other day and screamed from my excitement! The quality is impeccable! The fit was perfect! The dress looks so much more expensive than I imagined. I LOVE LOVE LOVE this dress! And the price is unbelievable! Don't hesitate to buy! The dress took about 4 weeks to arrive and the quality was surprising but in a good way. :)
From the business
MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...
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Dear Jana,
Sorry for letting you down. It takes some time to get the refund. However, you will surely get the money. We will not cheat any of our customers. Once the refund has been processed by us, it usually takes 10-30 business days for the funds to be credited to your account, depending on your bank or payment service.
And our after-sale customer service has made a refund for you 2 weeks before. Please feel free to contact us when you have any problem? Our email address is [email protected].
Thank you for your understanding and cooperation in advance.
Best regards,
MillyBridal Customer Care