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Milly Bridal UK Reviews Summary
The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.
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This company is awful and a rip off. I bought a Prom Dress for my daughter. It was a standard size 12 and we were not asked for measurements. When it arrived the zip was badly fitted and the dress did not fit my daughter well.
Millybridal said we could not return the dress as it was made to measure. They sent photos of the dress showing it was fine before it was dispatched but it is impossible to tell if was the same dress. They asked us to send photos of the problems but then refused to let us return it anyway.
I am now considerably out of pocket with no way of getting my money back.
Do not use them.
This gown is so beautiful it's worth every penny. I can't wait to wear it. I love everything I buy from Millybridal.org. They are my favorite and most trusted on line China company. I'm a long time shopper with them and have purchased my entire wardrobe of gowns from them.
The dress is amazing, pretty royal blue color, amazing quality and I am so happy with my purchases, so happy for my dress, and plus is the same like on a picture, same color.
This dress is so lady like. Its soft and just lovely for dinner. It is classy and rates more than five stars. I love the colors. I liked it so much that every time I saw it on MillyBridal, I ordered it. But not realizing I had duplicated my order three times. Its lovely and looks just as the picture. It fits as expected. I recommend that you buy it now. You will not regret this beauty.
I was a little distressed because of the delay to arrive, but I really liked the dress. The package arrived perfect and delivered to the correct address. The product is exactly as posted on the website. By the way, I have already ordered other size because I am satisfied.
Ordered my daughter's prom dress after scanning through the site several times over a few months. We ordered using custom measurements and it fits her perfectly. She's so happy with it!
Dear Lorraine,
Thank you for taking the time to write your review and post your daughter's beautiful photos. We at MillyBridal really appreciate this.
We look forward to seeing you at MillyBridal again soon.
Best Regards,
MillyBridal Customer Service Center
I bought the Princess Scoop Neck Satin Sweep Train Sashes / Ribbons Red Backless Sexy Prom for my 50th. The dress fits as illustrated.
Correspondence is great, prompt response via email. My dress was delivered as promised
Dear Funmi,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at MillyBridal again soon for all our latest deals.
Many thanks,
MillyBridal Customer Service Center
Dress is absolutely stunning true to photo such a flattering cut and the material is fantastic quality, true to size
Dear Faye,
We would like to thank you for your kind review. We at MillyBridal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at MillyBridal again soon.
Many thanks,
MillyBridal Customer Service Center
I absolutely love this dress! I ordered custom sizing, and it fits me like a glove. It's tight in all the right places and loose in all the wrong ones, and it is the perfect length - long enough to touch the ground but short enough to walk comfortably! Would recommend this website for sure, and I will definitely order my next dress for a special occasion from you! P.S. It was also delivered very quickly and was such a good price!
The dress is beautiful just like the picture provided, I did have a few questions and they were responded to very efficiently, I would definitely use the website again
Hello Michelle,
Thank you for your review! MillyBridal will keep making an improvement with our products and service. Hope you enjoy the shopping:)
Have a great day!
Best Regards,
MillyBridal Customer Care
Dresses are not fit for purpose and don't look anything like the pictures.
Please be aware they will not return or refund.
Hi Suzanne,
Sorry to hear that you are not satisfied with the customization service. As to the custom made dresses, our tailors make dresses according to measurements without seeing you in person, and measurements are just numbers of one particular point on the body. It is hard to make the dress fits like a glove. It is known that there are at least 2-3 alterations for the store dresses. We know that your reviews are out of kindness and wish we can do better for the custom-sizing service, We will surely give your feedback to our production team and we will try our best to improve our service.
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
As to the reviews, we did not remove it and it can be seen on this page.
Sincerely sorry for any inconvenience and may you have a good day!
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
MillyBridal Customer Care
Love it, I was so amazed with the great quality, came within the delivery time and it just looks so cute! I got it custom fit and the measurements were perfect!
Dear Bella,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at MillyBridal again soon for all our latest deals.
Many thanks,
MillyBridal Customer Service Center
I bought this dress for a party and I have to say, I couldn't have been happier with it. The quality was absolutely amazing and the fit and cut were secondtonone. I received so many compliments on this dress on the night and I can't wait to wear it again. I'm just sorry to say that the pictures actually don't do it justice at all, it really is a stunning dress. All in all, I would have absolutely no hesitation recommending MillyBridal to anyone, and will definitely buy from here again.
Hello Shay,
Thank you for your review! MillyBridal will keep making an improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
MillyBridal Customer Care
The dress arrived in perfect condition, are beautiful and of good quality, loved it too! I would buy more often, but the long delivery time discourages me to make a new purchase, because it took 1 month to arrive. Even with the slow delivery, they were very attentive and gave me support in all my requests.
I placed a custom order for this dress and am extremely pleased with the dress. The fit was perfect and flattering. The colour was gorgeous as well. The material was good, didn't feel cheap and workmanship was also commendable, it was exactly like the picture. This was the first time I placed an order for a dress on MillyBridal and this exceeded my expectation. I would like to add that the online customer service was extremely helpful. I had some trouble figuring out the colour palette for this dress and the lady attending to me was patient and extremely helpful.
Do not use this company they are a total con
I bought a dress for my daughter and it fell apart straight away. I have tried numerous times to return this address and all they say is that they made the dress well. I pointed out the dress was unbearable and they said after about 20 emails back wards and forwards they would give me 50% as long as I paid the postage. These are one of the worse companies I've ever. DO NOT USE THEM ITS A WASTE OF MONEY AND TIME.
Hi Stuart,
Thanks for the feedback. We are sorry for the inconvenience. Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing. Our representatives are happy to help with this also. Email address: [email protected]
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at [email protected] or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future.
May you have a good day and keep in touch.
Kindest Regards,
MillyBridal Customer Care
This dress was exactly what I had been searching MONTHS for! I wanted something that said Belle without being too literal. The off the shoulder Champagne color was perfect! The seller was great at communicating. I got it within a week of ordering. I did have it tailored which I recommend. It has pockets which is awesome for your ID, phone and touch up kit. It is heavily and well made with boning in the front. Bra is not required. It is plenty "poofy" and twirly, trust me! If you do measurements, make sure you have enough room to move your shoulders without it being too big and fall down. This would be perfect in blue for a modern Cinderella look, Marine Corps Ball or prom, or wedding. We wanted a fairy tale Beauty and the Beast inspired look for our 10 year wedding anniversary photos. Go on and just get the dress!
I ordered my wedding dress from this website. The dress arrived, but it is disgusting. The material is all plastic and stinks. I kindly asked them for the return address and they are refusing it. I tried to leave a review about the dress on their website and it puts 5 stars although I chose the worst...
Hello Eniko,
Thank you for taking the time to leave a review! I'm so sorry to hear that you were disappointed in the quality of the dresses you ordered. We don't want you to feel obligated to keep products you're not happy with, you can just send it directly to [email protected] regarding this issue. We are eager to find a way to do so!
For the reviews on MillyBridal, they are all real, please don’t worry about that. You can check our real photos: http://uk.millybridal.org/style-gallery/all/
We really appreciate you taking the time to share your feedback. We listen closely to comments such as yours, in hopes of improving the online shopping experience we provide whenever possible. If there is anything else we can do to assist you, please don't hesitate to respond to our email or get in touch with us via Live chat/WhatsApp!
Have a great day!
MillyBridal Customer Care
We bought the dress, very last minute, for a prom. I reached out regarding shipping & sizing, and always received a response right away! Our orders were processed & shipped quickly, arriving about 3 weeks after the order was placed. The dress fit & looked great. It is a very nice material, & very comfortable.
This dress is STUNNING. I honestly cannot fault it at all. I purchased this for our prom and cannot wait to wear it. I purchased a size 8 and it fits me well; I feel very comfortable in it. I love the tea length also as I wanted something a bit different but also fun to suit my personality. The sizing chart is very accurate in my opinion and I am super happy. One word describes this order i received. Perfect! It arrive earlier than expected, the workmanship was exceptional and having it custom made was a worry but it fit like a glove. I can't wait to wear it on my prom party.
From the business
MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...
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Dear Sheila,
We are sorry to hear you are having issues.
Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because a different brand may use the different standard about the sizing. Our representatives are happy to help with this also. Email address: [email protected]
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
May you have a good day and keep in touch.
Kindest Regards,
MillyBridal Customer Care