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Milly Bridal UK Reviews Summary
The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.
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Very pretty and exactly as pictured! Took about a month to get here so as many of the other reviews have stated, take the time consideration and order in advance. It was a bit longer than i anticipated, even with my heels on. Good quality though!
El día 1 de febero pedí un vestido para una boda que tenía en arbril, yo pensaba que no me iba a llegar a tiempo para la boda y que tendría que reclamar a la tienda, pero para mi sorpresa lo recibí antes en casa. Con la talla también tenía muchas dudas a pesar de la en la web poenen muy bien explicado las tallas y que yo me tome las medias, cuando me lo puse me entro, aunque tengo que deciír que el vestido la tela de una calidad muy alta y los detalles del vestidos son muy bonitos. Lo negativo que el vestido me va muy largo y los tirantes se me caén pero se puede arreglar para ir divina a la boda.
My dress was perfect! It came earlier than expected and fit perfectly (I ordered it in custom size). A couple of sparkles were not seen down completely but it wasn't noticeable and was easily fixed. I definitely turned heads.
Amazing dress! Came exactly like the photograph, quality of material is amazing! Recommend taking measurements before ordering as mine came perfect and true to size uk size 10... Exactly what I wanted for my prom and brilliant value for money, will definitely be ordering from this website again.
Not exactly as shown in pictures as there are less flowers on the bust area than I would like, but still a gorgeous dress. True to color, true to fit, dress materials were as shown in the picture. Arrived quickly with no issues. Very lightweight and comfortable. Overall a great dress for the price; I am excited to wear it to my prom!
This dress is really amazing. The size was right and the material is very soft! Absolutely like the picture shows. Delivery went faster than predicted. The plastic bag was a little damaged but did not influence the dress. It was a very small package but after unwrapping it, the dress transformed to its full size. I'm extremely happy that it is going to be my prom dress!
Ordered dress for prom, arrived before estimated date, packaged in very small package which made me worried but need not be the dress is beautiful and GREAT quality. Fabulous fit also. Would recommend this to anyone. Beautifully details on dress and the skirt sits beautifully. The quality is great looks very expensive.
Got this gorgeous dress yesterday. Given that it is so close to prom I was pleasantly surprised at the fast delivery approx 3 weeks to UK. The quality and workmanship are excellent, better than I was expecting as it was my first time ordering from here. The lining is not paper thin and the dress has real weight to it. The photos were a pretty accurate representation of the actual dress. I ordered to my largest measurement bust as I straddle sizes, and it is a little too big. About 1" in the bust and 2" in the waist. Luckily my mum and I can sew so we should be able to do the alterations ourselves.
The dress arrived within 20 days & well packaged. I was delighted with the dress. Its really great for the price. The inner linning and outer lace is of good quality & the finish is very neat. Colour is as advertised. The sequins in front are beautiful & grand. Order a size bigger than normal as waist runs small.
Overall I was very happy, I just wish there was more photos when picking a colour as it was hard to imagine the whole dress being the colour of the small sample they give you.
The dress fit perfectly I couldn't have found a better dress! The price wasn't too much and it was worth it as I've wore it more than once.
I am very pleased with this company. I ordered my dress and they were very prompt and answered all my concerns every time I texted lol. I thought the dress wasn't gonna arrive on time but it did and we were pleased. I will be ordering more in the future. Thank you!
Absolutely disgusting! Do not order from this company, dresses are far too small, I had a made to measure wedding dress and i couldn't even get it past my knees or over my head! Then when I emailed complaining, they will not give me a refund and they do not accept returns! Stay clear.
Dear Charlotte,
We are sorry your order has not met your expectations.
The size of each dress will be inspected strictly twice and taken photos as archives. We have checked the dress you received, we are sure we sent you a dress in the correct size. Before we started making the dress, we have sent you e-mails including the size details to ensure you choose the correct size.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://uk.millybridal.org/help/returns.html
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
MillyBridal Customer Care
Loved it! Custom fit to me and no body would have one like it! Stunning dress! MillyBridal is a great company to go to! Thank you all for making such beautiful dresses!
Absolutely amazing! It came on time in the best quality ever and the sizing was perfect! I was nervous about the sizes but it was the perfect kid
Dear Shae,
Thank you for taking the time to write your review. We at MillyBridal really appreciate this.
Best Regards,
MillyBridal Customer Service Center
Measured my bridesmaid and ordered a standard size according to her measurements. The dress is far too small. It doesn't even cover her back. I've asked for a return address 3 times and have been ignored. I do not recommend ordering from this company.
Hi Debby,
We are sorry for making you unhappy. The size of each dress will be inspected strictly twice and taken photos as archives. We have checked the dress you received, we are sure we sent you a dress in the correct size. Before we started making the dress, we have sent you e-mails including the size details to ensure you choose the correct size. If you are positive that we sent you wrong dress, please contact our service team about this, we are sure to offer you a fair solution. Our email address is [email protected].
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://uk.millybridal.org/help/returns.html
May you have a good day!
Kindest Regards,
MillyBridal Customer Care
WOW. The dress is true to size and color. Very beautiful. Just like what is online. My first time and l am going to order more things. This package did not come on time but the customer service was very helpful to explain the type of posting l choose and when the package will arrive. Love it.
The dress is just like the photo, I ordered it in dark green and very well the truth. I ordered it with my measurements and it is perfect! It has a lot of fabric, more than any dress I had seen out there in stores, the only mistake is that it wrinkles mogollon! I had to take it to iron before the party because it wrinkled a lot. In general quite well. I recommend it
From the business
MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...
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Dear Erindev,
Thank you for your kind review of MillyBridal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Millybridal.org soon!
Best regards,
MillyBridal Customer Service Center