UnitedHealthcareReviews 259

I would rather give it a triple 0 stars review. The worst experience with health insurance coverage. I have contacted them several times as it was assigned as my primary health insurance at work and they refuse to pay for the medical services billed by my providers. Difficult to find providers who accept it in South Florida, and the list just goes on and on.

My advice, just walk away!

UnitedHealthcare is the worst insurance and a bother to me now. When an agent called even, lying about the benefits of the hospital visits was the worst. I've called him for issues was a help at first. Then later I was a bother and annoying towards him even, shutting me off from him. This insurance even, sending emails about great benefits. All a lie. I don't like this insurance. Period. I didn't like it because hospital's in my state didn't accept hospitalization visits. I don't want this insurance. Leave me alone. If you are not good at one state bother another person who will accept you in another. Is that fair enough? Please I don't like this insurance. Accept it. Life is not a competition. It's about helping other's in need which, nobody not even, customer service or the agents where a mess. I want these people too stop harassing me with emails about great benefits. It's a lie too get gain of the company. I'm sorry but, this company deserves better. We need too learn too live in peace and well-being of other's. Not using them for profits. They need too stop harassing me and live in peace. They deserve it and so, do I. That's why I'm giving them 1 star which, should be a 0 star to me. I want too be in peace. Stop with the great benefits. It's not going too work. This company needs peace and I want them too be with them for now. Please leave me alone. The benefits were not helping me so, that's why I left. Please leave me alone because the bother is annoying me and will make anyone in madness. Please, let go. I don't want their benefits and I don't like their customer service. These people are horrible working here. This company is way beyond bad and worse. Anyone needs too avoid these benefits if in New Jersey because they are horrible in my opinion. AVOID!

This scam of a Corp needs to rename themselves to United Denial-FU and your health!
They denied every single claim of mine...including "covered maintenance ".
They will bankrupt you, or try hard to do so.
DO NOT USE THESE SCAMMERS!
Doesn't even deserve a single star!
POS "service"

I attempted to file a dental claim last week and spent over an hour trying to get the website to cooperate. I called and was transferred 3x before they sent me to the correct person-dental. They also couldn't figure it out. I came back again today to try again and the staff person said "well the system is not cooperating again" I said "well, I think you need an IT person to help you with the system" He said, "that's just how computer systems are-sometimes they work and sometimes they don't" He started to preach to me about how I didn't realize this about computer systems. I told him "You need a new job as you don't even know how to reach out to someone who can help you" I hung up. This is the most inefficient, incompetent staff and the most faulty website ever." Stay Away! I will be securing a different insurance company. I will not deal with UHC any longer.

Typically spend 20-45 minutes before we get thru to an actual person

Phone calls will raise your BP into the "danger zone"

A most ridiculous uncaring monopolistic-like mega corporation that has no clue about customer service

I feel sorry for you if you have to try to navigate their byzantine system... expect to be cut off in middle of calls. For calls to drop. For transferred calls switching to fast buy etc etc

I met my deductible and out of pocket minimum for 2022. I double checked with UHC to make sure my deductible and out of pocket max are from Jan 1 - Dec 31 because I needed to have surgery in December, they confirmed that was correct. Our policy renewed on Dec 1. My deductible went up 250.00 and my out of pocket went up 450.00 for the next year - I knew that and get it - But now they have added that 700.00 increase to the deductible and out of pocket max to my totals that I have already met for this year for December and it won't even apply for the next year because it all resets in Jan. This is theft, stealing, scam, what ever you want to call it. I can't believe a company could be this smarmy, it's sickening. I called customer service three times today, two of the times the person on the other end couldn't understand the problem. I asked for a supervisor and waited on hold for 30 min. When I finally got one she said patronizingly (I'm sorry, that's just how it works). I am so sick of BS like this from UHC.

I am a severely disabled individual. I signed up with UnitedHealthcare Medicare Advantage because my disabilities require the extra benefits they provide. I have been with them for 4 months, and have made countless phone calls to them about various things. I have never be treated SO POORLY by customer service agents. I even tried to file a grievance against one and they refused to provide me with any kind of copy or proof of the grievance (despite assuring me that I would get it at the beginning of the process)!. Im in the process of contacting corporate because I know from friends and family that my experience is not unique. These agents are uneducated - uneducated about the needs of the disabled community, uneducated about more than just the basic things concerning insurance, and uneducated on how to effectively listen and communicate. Some of them have been dishonest and disrespectful. Most of them have no care or compassion for your needs - even when the needs are to keep your body alive. Unitedhealthcare's insurance and benefits are EXCELLENT, but dealing with their advocates and agents is a nightmare that generally leaves me in tears.

UHC canceled part D a few months after I became a resident of Portugal

In 2018 But left in force part C. I was under the impression at that time, that all supplement plans were canceled.

Forward to 2022 after canceling Medicare A&B I realized that the $181 being deducted from my account

Monthly was not Medicare, it wasUHC

I called UHC and they first asked for a boarding pass for my flight to portugal. To prove when I left the country. I provide this. They said at that time,

No problem refunding for payments automatically deducted from my bank.

Next they wanted proof of when I canceled part A&B. I canceled this just a few months ago. Now they say they will not refund me from the time partD was canceled by UHC automatically because I live in Portugal. Only when I canceled part A&B. There were no claims since I moved to Portugal.

So I had over $8000 deducted from my bank account over 4 years for insurance I could not and did not use.

Do I have a good argument for getting a refund for the years since part D was canceled or am I stuck just receiving the few months since I canceled part a&b?

Best regards Harry Freyn

They denied claims when they sent me there. I've called them many times, see attached, I can't understand them, and all 6 people I've talked told me something.the 2nd denial was a hospital inpatient from last year, although I've not been in any hospital in 10 years. They're doing nothing. If they'd hire American we might be able to understand them., HORRIBLE INSURANCE COMPANY!

Trash all around! Want to cancel an order you just placed? Good luck without calling someone in India. Want to change what prescriptions auto refill for outrageous fluctuating prices? Gonna have to call India again. Feel like they are being sleazy and making sure they fit the bill of 10 worst insurance companies in the US? GOOD LUCK FINDING ANYTHING on their website to let them know you $#*!ing hate them.

They sent me an email, title was annual health advisory, or, review, whatever... I tried to respond, got the whirling circles. As with almost everything on the web, it is poorly designed, does not match the typical devices people (ancient) on medicare would use to answer, and lacks planning, thought, and consideration.

United healthcare is a very very bad, the worst insurance I waste my money. I do not recommend it, I could not even do my physical exam. I do not recommend at all
Please do not choose this insurance

I wonder how they survive
You need a lawyer to deal with the claims
Poor service
Hope they go out of business soon
Taking money from us and don't give service
Why's government is letting them exit

My fsa spending card doesn't work anywhere in store and on line. My husband called the customer support and the agent was beyond rude and not helpful at all. He said it was not their problem and it is retailer's problem. How come the problem happened all kinds of retailers? I went to Costco warehouse but it was declined. Then cvs, walmart and walgreens online, it was declined. WTF? And this guys was mad at my husband who was asking for solution. Whoever guy working at the customer support on Sunday 11/6/2022 needs to be fired. He was talking to my husband like he was scolding.

I bet UnitedHealthcare provokes more suicides than they prevent. I like to call them Untied Hellscare. Absurd. Take your wellbeing elsewhere.

5 years back or so united healthcare had a very good customer service. Now their customer service is the worst. Never answer a question accurately. They just blabber whatever they know. I am planing to change my insurance specifically because of their poor customer service.

False sense of security with this highly ineffectual plan. Unnecessary expense that covers precious little