UnitedHealthcareReviews 259

This letter will be copied and placed on the webpages of all companies. My story begins almost a year ago. My husband ( a Duke Internal Medicine pt) was scheduled for a follow up colonoscopy after having multiple polyps found the year before. In the course of the year, my insurance changed and we secured Market place insurance with United Health Care. This was premium insurance, very expensive monthly premiums and a 250.00 deductible. The providers office did a referral, and here is where the water goes murky. Duke, at the time did not take the type of UHC insurance (compass platinum), so an appointment was mad via the providers office with UNC healthcare. My husband called UHC prior to the visit to make sure the paperwork was in order and was told" the procedure was a covered 100%"). He had the procedure, and received a bill. Part of the bill was covered but 2900. 00 was not. Upon investigation per UNC, the "referral was for a screening, not diagnostic and needed a new number. The provider office said the referral did not need a number and would look into it. UHC said the referral was not correct as well. After multiple phone calls with all three groups and a lot of finger pointing between companies, the bill was turned over to collections, and UNC will not return phone calls. A customer service rep from Duke has also looked into the situation and told us today, everyone is blaming someone else. Here is the sad thing, all these companies advertise "patients first, patient centered care" etc. The patient should not be responsible for making sure referrals have a correct number, should not be responsible for making sure codes are correct. He did due diligence to make sure prior to the procedure that it was covered.
The final disservice and disrespect to the patient is making them jump through hoops to find out no one is accountable but him. $2900. 00 may not be a lot to some, but it is a lot to us. Add the monthly expense of the insurance premiums, for what should be covered and this is shameful.

Let me tell u something uhc. Y'all suck. When I got this insurance all y'all did is screw me. Keep telling me I didn't pay for my premium every month. Y'all lie every time I speak to y'all. I should sue y'all for everything. This insurance has caused me stress. Almost lost my baby due to the stress this insurance has put me through. I hate this insurance. I'm not racist but I feel like only Indian people work there and don't know how to do there jobs. I even spoke to the mangers and supervisors and they told me I was good I didn't owe anything but every customer services person say I owe money that's why they keep terminate my insurance. All this insurance did was terminate me after each payment and I had to call and call to get it fixed each time. Now they said they would active my insurance again if I repay the last 3 months plus next month screw that. I'm not paying anymore I'm done with this insurance and if they come back and say I better pay then I'm going to get a lawyer and sue them for everything!

I will start by saying one good quality is they pay fast. But... they don't cover shots flu shingle etc. Always have to pay more than co pay at drs offices any extra is not paid. My husband has thru work we pay 230 wk for the insurance which is to high for the coverage. I did have back surgery and they paid 100% after 4000. Prescription svc is ok. But when did ins become drs y do they have the right to tell the dr that knows me sees me, knows what i need and dont need. U spend more money to go thru all the junk they make u go thru then end up having to do what dr ordered to begin with. Dont care if u have drs on staff, u do not know me u r ins a svc i pay for to pay my drs. U should have no say on my treatment or meds. I dont need your recomendations thats my drs job. U should have no say on what is necessary or not necessary you r insurance. When u go to emergency room and attendant tells you they are the worst insurance ever to pay for things doesn't sit well. They know because thats what they do everday chk out ins coverage. No one at my husbands workplace hates this insurance must be cheap for the company they wont change it. We had Atena before this whole lot more coverage for money.

I took out a Medicare advantage plan with United Health Care. Ever since then I've received numerous calls from other health product providers who claim to be calling on behalf of United Health Care.
United Health Care "Partners" with 3rd party companies. Those companies call continuously to 'offer' their products and services.
I contracted with UHC for Health Insurance Coverage, NOT for them to sell my contact information to their affiliates.
I called back one of their affiliates, "HouseCalls" and successfully had my name removed from their call list (they've not called since). HouseCalls representative informed me that I would have to contact UHC customer service in order to have my name removed from lists with other UHC affiliates. However, when I contacted UHC about this, I had to go through 5 representatives (yes, explain the situation to each one), each of whom "... don't handle that issue" or did not understand what I was requesting them to do, before I finally reached a representative who did understand, and took my name and number off of their (I don't recall just what they termed this list) affiliate list. This representative also though to ask if I wanted my name and address removed from their affiliate usps mailing list. Why yes, thank you! As I never would have though to ask about that!
They do not have a direct number to resolve this issue. You have to call the regular customer service number and likely go through several representatives to have your name and number (and address) removed from their affiliate lists.
On the bright side, I did not have to call each affiliate individually, as this one call took care of them all.