U-HaulReviews 529

Move from Tennessee to Texas.

Ordered a 15 foot truck like a month ahead, and what I got was a 26 foot (which was to large) this meant; at the pickup location I had to carry stuff 100 yards from 3 sheds, and at the drop off location the size of truck blocked entire Rd. So had to put ramp back and move truck and then back back in and start again every time a car came by (but hay, it was only 97 degrees). That is why I ordered a 15 foot truck!
My only option from U hall was to not take the 26 foot truck (which was not an option I was moving) or Uber 2 hours to get a 15 footer and drive back 2 hours lose 5 to6 houres time I did not have on moving day. I thought that was why I ordered way early so U hall would have the truck at my requested location.
Apparently this is U halls slandered practice; knowing when you are moving, the day you pick up) you have to take what they give you. U hall made my move much harder...Next time will use Penske!

Several issues in gettin a hitch installed. Rec'd a quote and reservation with several mistakes. Quote was for a Buick my vehicle was a Chevy Traverse. Had products listed that I specifically told them I already had.
Another issue, I needed to reach the location that actually had my vehicle. To tell them not to perform what was on the erroneous quote. In addition, a major hail storm was heading our way and I needed to see if was inside or outside of the building. Spoke to reps via 800 # starting at 9am but no one ever returned my call. Was told they were busy helping other customers. No one available to call me back from 9am until 3:30? Unacceptable! Especially since they had my car.

When I arrive to pickup my car the woman associate was filing her nails right next to a phone. Guess that's why she never called me, too busy with her nails. The final straw was when I found out they couldn't do the install.
We specifically took it to them the day prior to making the reservation to ask them to look to make sure there was no problem that would prevent them from installing it. Was told everything looked great. No problem they said. When I asked why they didn't catch it the day before the manager proceeds to tell me that his employee didn't know what all he was suppose to look at. INCOMPETENCE ALL EVERY LEVEL!

Uhaul is a lie. 20$ is a lie. They charged me $100 for an hour and I only drove to the next town. Never use this company

I do not write reviews. But this deserved a review! More of a warning for those looking to rent a truck to move. They charge way more than they should and we ended up having 3 charges on our card that were so much. We were waiting on the phone multiple times for 30-45 minutes and did not get anywhere. It's just confusing, unorganized, and sad to see large charges not explained. It is almost worth it to buy your own trailer than rent with U-Haul! I promise I do not complain or leave any bad reviews ever! This is just a heads up for those who are looking to rent from them! Be careful and make sure you write down names & the whole process. I don't want the same thing happening to you!

Pick up location was 2645 Brooklyn Queens Expy W, Wodside, NY *******. Their service was great & no issues.

Drop off location: 19 Petroleum, 74 W Pond Rd, Perth Amboy, NJ *******. Drop Off service was horrible.There was no attendant when I dropped the truck off because the Location was closed.
I was falsely charged additional cost for $101.69. No additional email was sent to explaining why I got charged. Upon my calls to U-haul, I was told that I dropped the truck at wrong location, fuel was less & I dropped it 1 day late. All of those statements were false. I have the pictures, video, & emails to prove that i dropped it off at the right location, fuel was no less, and truck was dropped off under 12 hour window during the same day.

This company has the absolute worst customer service, consistently overbooks, and has horrible people that work there. Not only did they completely overbook my uhaul rental that I signed up for an entire month prior to my move they cancelled my reservation without telling me. When you call customer service you will either be transferred to another person a billion times or you will be hung up on. Worst experience I've ever had for moving and I highly don't recommend using their trucks.

I rented a unit at 7310 CHEF MENTEOR HWY NOLA for years. Yes, I'm a creature of habit & continued 2 pay a $37 fee: I had lots of books & material & boxes of 'MY' junk. The fee jumped 2 $60 when UHAUL took over. Mind you, the entire time, I fed the critters very well with bricks upon bricks of poison from a feed store. Their droppings were the size of my pinkey nail...big poop from big invaders. STAY AWAY!

This company looks to be a little shabby to me they seem dishonest can't get a straight answer bringing my business elsewhere

Wouldn't give 1 star if it didn't make me. Now it won't let me give a review if I do not type in 100 letters

I reserved a truck from U-Haul on May 6th for an interstate move. I was told a truck would be available, but the company couldn't guarantee it would be delivered to the nearest U-haul, and I may have to drive 10 miles to another location to pick it up. Today (June 3rd), U-Haul calls to tell me there will be no trucks available because they didn't anticipate as many trucks leaving CA. When I told Annie (who said she was the manager but wouldn't give me her last name), she said the truck was never guaranteed. Well, they sure didn't tell us that! They only said the truck wasn't guaranteed to be delivered to our local U-haul and we might have to drive 10 miles to get it. I would have never counted on a company that didn't guarantee their truck! We are less than 2 weeks away from our move and will have to pay an astronomical price to get our stuff moved. When I told Annie this was very bad business practice, and I was going to complain, she said in a very snarky voice, "You do that!" HORRIBLE customer service and unethical company.

Booked a cargo van for moving some items. Reservation was confirmed. When I arrived for my 8 am pickup time I was told that it's not available. My ride had left. At 8:10 I received a call from U-Haul main office telling me that they could not fulfill my reservation because the van was not available. I would have appreciated a call BEFORE my pick up time, especially since I received an "all is good, see you soon" type of email at 7:45 am. Apparently the rest of the fleet that I could see in their parking lot (about 10) were not available either. I was told to Uber myself to another location (which was not convenient for me; that's why I chose the location near me), and pick one up there. I asked if they could drive it to me or if I could drop it off at the location that I had originally booked from. Answer was "no". I told them that dropping off Monday morning before 8 am would not work since there would be LOTS of traffic in that area at that time (would take me 45 mins to get there) AND it was in the complete opposite direction of my work.They told me to drop off at 3 am or whenever I finished. SMH. I ended up having to cancel my reservation since there was nothing for me to drive away with, wait for a ride, and call the person that was going to help me (which I had to pick up with the rented van) to tell them to wait until I could come up with a solution that met my needs. Then I spent almost 1.5 hrs contacting other companies. In the end we had to call it a no-go. Obviously I was upset. I had arranged for childcare, moving help, transportation, and relied on a cargo van (and dolly) from a company that did not follow through on their end of the transaction. What a waste of my time, resources, and energy.

This is the worst moving service ever in my life that I have experienced. DO NOT USE U-HAUL and horrible customer service and when there is a problem with their trucks and calling for roadside assistance for your relatives that are stuck on the road in a small town. They will put you on hold on for like 40 minutes and transfer you to another agent that does not want to deal with your problem at all. And when they seem like they will help you, they will suddenly say I will call you back and ask for your number and another agent will take over the case and some were rude to speak to because they said I had an accent with attitude with it. It is literally a cycle and I went through 6 agents to help one of my relatives being stuck at the U-Haul place where they were stuck since 7 in the morning to 6 pm finally a tow truck of U-Haul came to pick up my relatives pass on to the other employees and until the manager speaks to me and there is some clarity with my problem but still I will never use this moving service again. All this chaos started with the transmission breaking down midway for my relative and calling for help and turned out there was no oil in the transmission and started to smoke underneath the hood or their truck. This moving service needs to check and update all maintenance on their trucks because I do not think they do that at all for their trucks and if other future customers using this moving service will ever have this nightmare of a problem for them. (p.s. The second agent that was taking care of the case said they would send a link to send the pictures of the truck and the problem to them, but they never did send that link ever. So, there is no picture on my file to send because my relative has it on his phone of the truck he was driving halfway through and suddenly it broke down. And was absolutely a nightmare going through their customer service. Never again U-Haul. I will go to Penske from here on out. They know what they did wrong so they try to accommodate an uber and hotel for my relatives to stay because they both do have health issues so that is the only kind service they did for them but everything else, I do not agree with nor like their moving company.

You can't count on a reservation.
Their added services are useless - and they cancel last minute too.
If you are ok being left high and dry, sure, book away. But if you are planning things steer clear of UHaul.

2 times i have rented and each time computers go down and they say get me cash or wait 2-4hrs for sytem to work. I dont have time to wait around or cash on me to rent. Also no one know how to do there famn job.

U-Haul has been renting one of their trucks to drug dealers/users in our neighborhood. People are smoking meth and sleeping in this truck and we've complained multiple times. Maybe it's a new business model for them?

Made a reservation 3 weeks ago for a truck pick up in Lethbridge AB. I re arranged my work schedule to accommodate this pick up in Lethbridge, as I was traveling from Edmonton to pick up property and return it to Edmonton. I reserved a 7am pick up for this truck.

So less than 24 hrs before the scheduled pick up I got a call informing me that my pick up time had been moved from 7am, to noon.

This wouldn't have been an issue had I been moving across town.

Uhaul offered nothing as far as compensation or any way to remedy this except for telling me "that I was told when I made this request that changes could be possible at the last minute"...so please tell me why I even bothered making a reservation.

If I ever need to rent a moving truck again, it WILL NOT be from Uhaul...
Not everyone runs on their schedule and the inconvenience isn't worth it

0 STARS RATING

PLEASE DO NOT EVER RENT FROM A MECHANIC SHOP THAT RENT OUT UHAUL TRUCKS.
ESPECIALLY REAL DEAL AUTO LOCATED 2205 S MILITARY HWY
CHESAPEAKE VA ******* THEY CHARGED ME FEES THAT WERENT CORRECT. SO PLEASE STAY AWAY.

5/25/2023. The day before my reservation Uhaul called me at 5 pm and told me they did not have the auto transporter for me. They told me the closest one was 77 miles away. I drove 77 miles and when I got there they said they did not have it ready and had to wait one more day, so I had to drive back another 77 miles home. I missed my plans to move across the country. Lost about $300 in hotel reservations, $360 in air fair to return to Phx, and moving help which luckily did not have to pay to cancel. Uhaul, how do you expect people to make plans to move across the country when you are so unreliable? I called Penske the following day and in 30 min I had what I needed. Still, I have to make new hotel reservations and buy another ticket. Uhaul, I guess our relationship ends here. Goodbye!

Rented a 26 footer for a 700 mile move. Rented online, picked up at the counter. Uhaul kept me advised about my rental status with texts including one the night before rental pickup to tell me all was good. I got a text asking if I would like a free car dolly. I declined but they called back and asked if I would drag the car dolly to my destination for 25 bucks. I agreed figuring I was helping someone out. Truck ran good. Interior was kinda dirty, like a work truck. Truck had 54k on it. I had a problem with billing. I contacted uhaul via email. Angela from Uhaul called me about an hour later and quickly resolved the problem. I found the customer service to be excellent everywhere.
I would recommend.

Not good is an understatement. I went there to get a propane tank refilled. I arrived at 6:40PM. I had to flag someone down to help me and his response was 'no, I can't help you'. I then asked if he could find someone to help me which completely didn't even dawn on him. So I head instead only to be 'greeted' by someone an employee exiting the store. I asked if he could help me in the propane area and his response was 'nope- it closed at 6:30'. I continue to ask him why it closed at 6:30 when the store hours are until 7PM. He rudely replies and says 'well that is what the posted hours are so I don't get why you are confused?'. I'll admit... I accidentally dropped the f'bomb in my reply when i said 'are you f'in kidding me? I just asked why it closes at 6:30 when the store closes at 7PM and online says it is open till 7PM, you don't have to get ugly about it!'. Next thing I know, Large Marge comes running out of the store and tells me to get off her property and that she is going to call the police on me! Wow! Sad thing... I can't stop laughing at how rude they were! Really? I just wanted to know why it closed at 6:30PM.