U-HaulReviews 529

I'm believable I still can't get over the situation. I have been doing business with U-haul from. Say the age of 19 years old to my current age which is 59. And I just can't believe that the truck rental before. The truck a charge me for gas. Which I had provided gas right to the point and on the needle. However, they charge me and i'd never rent anything. To me again so therefore always take pictures. And the time that I took a picture. But if you hold your camera too close to the gas gauge, it will not capture your pictures so always take pictures of your gas gauge coming and going. I just felt that that was unfair charges for I had the receipts. No one wanted to look at the receipts. It was more than obvious that they just wanted to charge me extra. I mean, there has been times I've rented a truck for an hour and had to pay $700. It was no problem I don't know. What this new thing is going on after COVID-19. Everybody watch your pocket shrinks. Because everyone's out to get your money from you.

Uhaul made me drive an hour and a half to pick up my uhaul. They asked me to tow ONE trailer behind a 26 foot van. When we showed up to the place where we were to pick up the trailer they tried to give us TWO trailers to tow behind an already 26 ft van which is ILLEGAL in BC. We changed our drop off location of the van to where they wanted us to drop off the trailers which wasn't our original destination. When asked to have our original drop off destination back because we weren't taking the trailer anymore as they lied to us they did not honour it and continued to fight with me. WORST customer service and ILLEGAL!

I'll try anything once, but never again U-haul. My quote was 47.95 for a 2 hour trip to deliver one large table.When I brought it back the mileage had tripled ( magic) and oh! The best part! They rented me a cube truck with no gas in it! I put $ 20 in as I had no choice, but the receipt - with photo of the gas guage - was not acknowledged. I realize it's hard to prove that I gassed that particular truck, but now they get to sell the gas I paid for twice. My 47.95 quote turned into $85 plus my 20 = $105. My best advice to rent a 10' cube? GO TO HOME DEPOT!

They didnt let me rent the van cause I dont have an intl drivers licence. Didnt give me any solution because they are "all rented out". They said I was a liability and forbade anyone coming With me to rent a van. HORRIBLE SERVICE DONT RENT WITH THEM

Never EVER use uhaul. They $#*!ed us in this move. We had a 26" truck and dollys reserved for the move for weeks. They called 2 days ago to tell me they don't have the truck or the dollys available but I can go to Gainesville (1.5 hrs away) to pick up if I want a truck that big. By the time I called back that truck was gone but they could give me a smaller truck. We had to secure a second smaller truck to make up the difference. We get there this morning and they don't $#*!ing have it. The guy before extended their rental and no one thought to check if it was reserved or not?! So now we had to scramble to find something else before our movers show up in 30 minutes. I'm leaving a negative review everywhere $#*!ing possible. Don't use them.

The person who helped me with my reservation was very kind and well intentioned and my review shouldn't reflect poorly on him. But, my experience as a whole was very poor. The truck itself needed maintenance. It had trouble getting into gear. But the most frustrating aspect was showing up expecting to do the mobile check in and not being able to do so because uhaul website sucks. I ended up waiting an extra 30 minutes for the business I was picking up from to open so. Additionally, I was given a smaller truck than I had reserved which caused me to make an extra trip I wouldn't have had to make with the bigger truck which then added to the overall cost of my reservation due to that extra mileage. I contacted uhaul at the end of the day and requested a refund for the extra mileage incurred on my reservation and they gave me a $10 credit to use on a future uhaul reservation. LOL like I'll ever use uhaul again. Their response made it clear that they don't care about my business. I mean why would they when they have a pretty solid monopoly on the market. Needless to say, I won't ever use uhaul again.

Don't do business with these people since you can book online and they will not honor the reservation. Instead they will send you hundreds of miles out of your way after you have already traveled 800 plus miles just to get there. They have other equipment that will work but they will charge you over twice the rental rate for it. Complete scam.

They call and cancel 16 hours prior to getting U-Haul. Told me I can go to USA to get one. Lady was rude on phone.

35 years ago, I remember moving from California to Ohio with a huge U-Haul truck. It was highly featured with broken radio, no AC, broken gas gauge, and faulty brakes. There is no feeling quite like losing brakes while descending a Utah mountain, and plowing through a construction site full of workers at 68 miles per hour (while still in first gear). Thankfully, there were no injuries.
Today, U-Haul trucks are in much better condition with cool pictures on both sides. However, the phone scheduling, internet service, and lowbrow franchise system is hopelessly broken.
This morning (Thursday) at 9am- the time indicated online, we arrived at the website specified location and found it shuttered. A call to U-Haul dispatching revealed that this location has been abandoned for some time. I drove to the revised Anderson, SC franchisee for truck pickup and found it too was closed. I waited until 10am for the posted opening, but the business was still dark. By this time there were seven customers waiting outside with me. Oddly, I formed warm friendships with these people during the wait, much like innocent inmates do while incarcerated. More calls to U-Haul dispatch- after waiting, being transferred, and the call being disconnected six times, (Dispatch- very nice and friendly-happily) worked through the issues. When starting the truck, I noticed that the gas tank was empty (see image). After fueling, I was ready to start packing… around lunch time. When I initially scheduled the truck, I was asked to assist U-Haul by towing a trailer behind the vehicle on the trip to Birmingham, AL- to which I agreed. Now I can't imagine what complications that will add- will the franchise be open? Will the trailer have air in the tires? Will God continue to be merciful?
So- now the truck is loaded and I await further adventures. If misery truly builds character, I am excited about the awesome person I am about to become.
If you dream to write an action/thriller novel and need inspiration, go boldly with U-Haul. If not, pay a little more and venture with Ryder or Penske.

They changed the pick up location the day before the scheduled pickup. Changed it to a location an hour away from Vancouver. When we went to pick it up there was no truck for us. They are disorganized and a complete waste of money and time. Hopefully someone creates some competition for them because I will not be working with them again.

Uhual is a joke. NEVER use them, or you WILL be screwed over. Apparently, a reservation is meaningless to them, and nothing is guaranteed. So they can quite literally screw you over. They will call you THE DAY BEFORE your move to tell you they dont have a truck, and they obviously don't give a crap. We even double-checked that we were getting a truck and were told yes. Then we get 2 calls to confirm this, and then at 3:30pm, we are called to say they don't have the truck and "oh well." Thankfully, my husband didn't take no for an answer, so we got to drive 2 hours into the USA to pick up a truck for our move and pay another 300 dollars for the millage (obviously charged to use, cause they take to responsibility for their awful booking system). Plus, to top it off, we paid extra for a bunch of dollies and low and behold they obviously were not in the truck...shocker but we paid for them. What a joke.

Crap! Reservered 05/19/23 for move 06/30/23. Confirmed twice! Day before no truck! Closest 300K away

Went to Ft walton beach for vacation. Car broke down, so I reserved a van for the week. Was informed when arriving that a can or truck could not be rented with an out of state license. So now, I am out $100 in Uber rides to pick up a van that they refused to release by stating a policy that you have to have an instate license, a policy that is not advertised on the reservation site and has been in effect since February? Since that area is also a military area, what about a serviceman whose homestate may be outside of Florida? What a joke! Terrible service! How can you enforce a policy that is not even advertised? And why is that even a policy in a tourist and military town? Makes absolutely no sense. My auto insurance goes beyond state lines and is a valid state license. Discrimination is what it is. Plain and simple. Should be able to select 0 stars.

The customer service was pathetic. The vehicle I reserved was not available when I arrived; Sam and the other associates did not communicate the change in status at all. Dealing with this "business," was a complete waste of time.

They don't honour reservations thinking they can simply note "we might change this as we like."

We "Reserved" a 20" truck for the location in our city for tomorrow night, back on June 2nd. We have a bit of a complex move and have to get the truck quickly... pack it... then drive it to a ferry which we also had to reserve.

Today they called and told us our reservation isn't a "reservation" it is a "reservation request" (which is funny because I have a RESERVATION NUMBER IN MY CONFIRMATION!). They could only provide a 15" truck, 45 minutes away. After 30 minutes on the phone arguing with 2 "managers" that this was bait and switch and not legal one said: "As an exception to help with your situation we will boost your kilometre allowance to add the distance from the city you now have to pick up in to the previous location you had reserved."
This floored me. Me: "Wait... those kilometers weren't going to be automatically added?" her: "No! You would have had overages and had to pay extra."

Holy s*** lol. Avoid Uhaul like the plague.

Reserved a truck for this weekend several weeks ago and was told at the point of sale that they would have a truck for me.

Called me less than 48 hours before I'm supposed to pick up the truck and tell me that they don't have any for me.

Then the individual on the phone has the audacity to give me attitude.
No offers to reduce the price of shipping with a pod that will take 3 weeks to get to its destination, no assurance that they will look into preventing this in the future.

Thankfully I was able to reserve a moving truck last minute with Penske.

I would recommend penske to anyone who is considering using u-haul.

Extremely short-staffed. However, the intake person was slow needed more help, was cranky, and somewhat rude! You sign up for a 6-hour rental, get out an hour later, and still only get 6 hours, you need a speedier check-in process, which I thought I did online, hell to rent a car at the airport take less time, and your fees are out of line in my opinion.

They do not tell you that if you turn the truck in with extra gas that you do not get credit for it. That is how UHAUL rips people off and gets free gas for their trucks. But they are quick to charge you if you are over miles. Bottom line do not rent UHAUL. Only suppose to turn in truck with quarter tank. If over you have no way to get out the extra gas.

I am an experienced mover - because of my job I move a lot. I have NEVER had such horrible moving experienced. U-Haul is extremely incompetent. Very rude customer service, extremely long wait on the phone to get anyone to speak with you - and I mean OVER ONE HOUR OF WAIT ON THE PHONE, only to get a very rude dismissive customer rep. They booked us with moving helpers with companies that are no longer in business THREE times. When using their pods they were FIVE HOURS LATE to drop off, and wanted to pick up almost 12 hours after they were supposed to. When dropping off the pods to be loaded they insisted on dropping off each of the 4 pods one at a time which made are moving process extremely long, and this is by yet one more incompetent mover they recommended. We have requested a refund for the movers they charged us for which date not even in business anymore. Let's see if we ever get the refund. Save your yourself the headache and DO NOT USE U-HAUL. I can't believe they are still in business.