U-HaulReviews 529

One of my most horrible experience at moving was with uhaul. I book a van over the phone with 2300 John st Markham Ontario. At the pickup time the store owner never helped with the rental he just gave me the key to pick up the van.
One of my most horrible experience at moving was with uhaul. I book a van over the phone with 2300 John st Markham Ontario. At the pickup time the store owner never helped with the rental he just gave me the key to pick up the van.
The van supposed to be 107 if my millage was around 60. When I got the receipt, They have charged me 450$ for it.
When I contacted them they are saying that their terms have been updated and they are charging me for the van that was broken because I accepted the term and conditions which indicates I accepted to pay for the van damages even if it was broken when I picked it up. I never was notified by store owner that van has a black plastic on top of it which is broken or damaged.
Here is the way management emails with complete ignorance about the situation and put all the fault on client. Even I sent them several images of the pick up time they never accepted the pictures. Clearly they just want take money from people making up reason for it.
Here is the pictures that I sent them you can see they are just looking for a reason to charge people.

Tate... who... by the way is not even the Manager@ this Store but is Thoroughly apt to be. Resolved a 3 month old problem with my account. He was VERY UNDERSTANDING CONSIDERATE AND LOGICAL And assisted me after several calls to corporate and Store managers( Jordan)etc. Seemingly his work should be Considerably looked at and appreciated!
Thank you my friend...
You are AWESOME!

WARD TILLEY

They are completely incompetent now that they use computer controlled customer service. Which is no service at all. They will make an appointment for you to pick up your equipment but most of the time it is not there and you may have to drive many miles to another town to pick it up. Then the drop off can be the same thing. Today I had to wait, in the yard, a half hour to drop off the trailer and they didn't enemies help me disconnect. There are no tongue jacks on the cheap trailers. So I had to lift that heavy trailer off the ball myself. I'm 65yrs old, so that was painful and I'm still in pain an hour later. They advertise prices that have no reflection of the huge price that they actually charge you. Use Penske, they are up front about the big money that they ask for. They don't hide it like U-Haul. U-load and U-unload. And U-pay out lots of money. Should be called U-Rip-off.

Nothing went as expected. They added extra unecessary stress to our moving process. No communication between them, bad service... not impress at all.

Complete trash. Worst company I have ever been involved with. Don't use. Do not recommend. Spend the extra money and find a different company. Horrible service all around. If I could give a zero star I would because you guys suck!

Mileage was way off gas was way off dirty truck broke door and employee said the truck shouldn't have went out, after I brought back never rent from spring place road bad company and workers don't care for the uhaul company sad!

I went to go rent a U-Haul to move to Kansas from Turlock California it's over $8,000 to move me and my mom that are on fixed income I can't believe how wrong you guys are doing people you are highway robbery I can go buy one for that price but I'm on a fixed income so I can't you guys are worthless pieces of crap

This has been the worst experience that I have ever had with a rental company. Every other day I am being charged for tolls that I already paid for and when I call they tell me that I must call for a refund every time this happens. It is absolutely ridiculous and incompetent on the staff working at U-haul. They offered no recourse and I am completely dissatisfied with the service from beginning to end. I will let everyone that I know-never to rent from U-Haul. They will overcharge you and have no remorse or corrective action for their incompetence.

Isaias was such a great customer service rep on helping us navigate a long distance move across the state of Washington. He added extra allowed miles since we couldn't do the mountain passes for our one way rental in the middle of December.

I feel bad for the smaller businesses that rent out U-Haul's equipment. The individuals at those businesses are so kind and helpful, whereas U-Haul customer representatives lack any customer service training. After driving 14 hours and having a reservation booked and confirmed at my destination for pickup at 8:00pm, it took over an hour to even LOG INTO MY ACCOUNT. The website literally does not function at all - I'm not sure if there are bugs or technical issues, but they NEED to be addressed. I had a very similar, and horrific, experience about 4 years ago trying to use these services and I am mad myself for evening attempting to use them again. After scrambling with phone calls, websites, pictures and documents for an hour, we were finally sent the lockbox access code. It was wrong! Yep! It didn't work on any of them. We gave up. Then when we called for help from home, we were placed on a 20 minute wait and then put on the phone with another representative that had no idea who we were or what was going on. Despite all of this, I was still charged IN FULL for the truck that I was never even able to pick up. If you value your happiness and peace, you WILL NEVER use these services. Of any sort. Just skip it and go somewhere else - it's not worth it. Surprised they are still in business.

Unfortunately my experience was not great at Uhaul. I have never rented from them before and will most likely never go back. Uhaul rented us a truck and auto transport which were at different locations. They added extra free miles to the truck for us so we could go pick up the auto transport from another location but it was our responsibility and our time that was required to obtain these two items at different locations. The truck pick up was quick and painless but once the auto transport was picked up it was evident the truck had electrical issues. The auto transport lights did not work.

Was had already paid for both around 600 dollars. We then remained at the unhaul location holding lights and assisting the associates to fix the truck for over 2 hours because there were no other trucks available for us to rent. Eventually, another truck was offered for a discounted price and a refund for the broken truck was promised.We were promised a discounted rate for the new truck due to uhaul error and malfunctioning as well as our time we had given to uhaul to help fix their own problem.

Wilson, General manager at Uhaul called a few days later and said we would only be refunded a 50 dollar inconvenience fee which was very disappointing.

Uhaul representatives and managers are not in communication with each other and we really got screwed over essentially only being refunded 50 bucks for all the trouble we had endured.

Also due to the last minute change for the truck, the gas was not filled to 15/16 and we will be paying more out of pocket than before the issue.

Please do not trust Wilson/Michael Hart, General Manager at Uhaul, he is not looking out for the customers best interest.

I would recommend Tristan at Uhaul of hickory flat, who had all good intentions in helping us with Uhauls error. Unfortunately his help was not supported by Wilson/Micheal Hart the General manager. I would request full refund on the spot so you do not also get screwed over in this way.

Tristan deserves a raise and the position of General manager and Wilson/Michael Hart did not succeed in customer satisfaction, I am completely disappointed in Unhaul and hope to never do business with Wilson Hart again.

Rented a U-Haul to move my son's family stuff to new house. The truck leaked. All of his stuff got wet. Complained and was told they don't guarantee the truck won't leak. I already had 3 pick ups available. I only rented because it was going to rain and I didn't want my son's belongings wet. Spoke to customer service and they done nothing. So I ended up paying outrageous prices only to get everything wet. Will not ever use them again and have told all my family and friends about my experience with the company. Gave them a 1 because I had to put something or it would not let me submit my review.

My local independent U-Haul dealer is fine but the corporate location near me is terrible. Customer service is rude and. Incompetent. Service is provided on a take-it-or-leave-it basis. Use these people only if you have a good local dealer!

I went online and made a reservation at Houghton Lake, MI. I was given a reservation number, move-in date, to store my vehicle over the winter. I drove three hours To be told I should have called to confirm even though I confirmed I thought online! She told me there was nothing she could do for me then proceeded to tell me that I reserved a spot for a motorcycle. I then pulled out my reservation paper which states right on there it was for a vehicle spot she then had nothing to say after that! And then had the luxury of driving my expensive Mustang in a snow storm three hours home! So beware of making a reservation online!

Do not hire Moving Help of U-Haul. They are fraud. They do not show up, do not provide services and do not refund money. I hired Moving help to unload U-Haul truck. They did not show up. When I called them, they told me to cancel the services. I had to hire another moving services. Had to take another day off. Paid premium for emergency services. Paid one addition day rent of the U-Haul truck. Moving Help will not refund my money. They told me to contact the movers. Movers told me that Moving Help did not pay them money. Moving help gave me a code to give movers when service is completed. Movers did not show up and I did not give them code. Without code they are not paid.

Rented a uhaul ubox. Worst experience ever. Never told me what time they were dropping off the box. Had to call customer service and wait 30 minutes on hold the day they were suppose to come out to get any idea of when it was being dropped off. Then had to call to get them to pick up the box even though I had already set a day for them to pick it up. Old landlord had to complain to me for me to know that they never picked it up. Now at my destination, delayed by at 8 days because they were late picking it up, they want me to pay 80$ to have the box delivered after I paid all fees online. Only other option was to pick the box up myself which requires a fork lift. So I cannot get my things back from them until 80$ additional fee is paid and of course this fee only comes after they have my things. Complete nightmare experience from day 1. I wouldnt recommend this service to my worst enemy

Tried for three consecutive weeks to rent a large truck to execute our 80 mile move. It was just one lame $#*! excuse after another. Not enough trucks available! Then had one reserved and they rented it, but they did offer a smaller van.-- RIGHT! Next weekend we had one reserved again and just as we were pilling up to pick up the truck they let us know again that it was rented and said we could drive 60 miles father away and pick up another one from a different location nothing but BS. I would not rent another truck from them to haul horse $#*! to a landfill!

The entire reason we chose UHAUL was because it was in close and convenient proximity to our current residence. We reserved our truck weeks in advance. At 5pm, the night before our pick up, we were informed that the pick up location had changed. This delayed our move an entire hour and caused us to face some very serious traffic. The representatives informed us that we would be able to drop off the truck, even if it was closed. They neglected to inform us that we would need a smart phone with tracking software to take live, on location photos of the truck being dropped off. Neither me, nor my partner can afford a smart phone and luckily our friend was able to upload tracking software, but not everyone likes being tracked! This drop off process takes all the responsibility and work off the shoulders of UHAUL employees and puts it on the customer, which clearly it needs to do because of the thick incompetence coursing through the veins of this institution. My partner did not want to use UHAUL from the start and clearly, I should have listened to him. UHAUL just lost three customers. Never again.