UggAustraliaReviews 111

I purchase a knitwear boots since Dec22 and receive on jan4, for one they say I will get it for Christmas, did not, when I receive on 4 of Jan it didn't fix because the size chart indicates the size wrong, they say it fits small, am a 6, so I take a 5, when it arrive it's too close, send it back for size 6, haven't receive yet, my understanding they r using the post office for shipping that so ridiculous!. I will never buy no more shoe from them, only they retailer,. Don't receive it yet, today is Jan18 2016, not good enough!

Just wanted exchange a pair of UGG's for size. Website says exchanges take 6-8 days. 15 business days later I get on a chat with customer service. They track it down and tell me new pair will be here 3 days later. 3 days later I chat again because UGG's never came. This rep says they have no record of our exchange. They finally found it and told me the first rep must have been confused when he gave me a deliver date... Confused... yea right... how about just wanted to get me off chat... They gave me their "advance exchange #" which I called and sat on hold for an hour and 21 minutes only to be told that " your US Postal service is dragging deliveries." The second chat told me they would expedite the shipping... more lies. Now they have promised that I would see them next Friday. 26 business days later.

First and last pair of UGG's this father and grandfather will purchase for any of my family.

Purchased slippers online and was charged 23.00 shipping which was fine, but they did not fit so we sent them back paying 23.00 again for shipping.
We filled out the form they included in the original delivery and requested an exchange. They did not exchange them, just refunded my credit card for the price of the slippers, so now I am out close to 50 bucks and have no slippers. I called customer service and it was a disaster. They did not know anything about a slip of paper or exchange, I would have to call the warehouse? They do not even understand their own company policy's. They said if I wanted new slippers to re-order. If I do that it will cost me another 23.00 for shipping! Just a nightmare - never again will I purchase a UGG product.

I ordered 3 pairs of boots Wednesday morning and paid for NEXT DAY SHIPPING, but never received a confirmation/shipment email, so I contacted the company Thursday via chat. The rep. Simply said the boots were shipping out late (offered no explanation or options for me). She wouldn't answer me when I asked if the company ever intended to let me know that the order would not be shipped as promised. She simply ended our chat and stopped responding. I thought this was a reputable store. DISGUSTED by this company's "customer service"!

I would never have purchased anything from this company if I knew it treated its customers as horribly as they do. I waited for 3 hours on the phone and then finally hung up because you cannot reach them. I also tried the chat and was mysteriously disconnected. I finally got a halfassed email response saying I should look around my neighbors house or in the bushes for my package. It was two day air on the 19th of December. There was no origin scan from ups. Meaning... Uggs still has the package.

Ordered boots with 2-day shipping. Received confirmation- 2-day shipping was not shown on confirmation. Called customer service, was on hold for 30+min.
Gave up- sent email asking them to confirm 2-day shipping was applied on the order. Received response stating it was, then received tracking info showing order taking a week to receive. Tried all day to contact customer service via 888#- no luck- their phone system was having "technical difficulties". Sent email again- response from Ugg "nothing we can do". They tried to say
1st-I didn't request expedited shipping
AND I misunderstood when their rep told me they applied 2-day shipping to my order. When rep said "We applied 2-day free shipping to the order" I should have understood that to mean "we did NOT apply 2-day shipping to your order"
Thanks for nothing Uggs- love boots but will never do business with them again.
Not worth the aggravation.

I bought 3 pairs of ugg boots! From ugg Australia they had a massive sale, spent £164.00. Had them delivered, they are fake, one pair isnt even the right pair that i even ordered they are a cheaper pair. Emailed them to say i want a refund, they said i can have a dicount next time i order. The boots a crap. I have waisted all that money. They come from China. Just realised they have taken £189.00 from my account, not £164.00 as it was suppose to be. DO NOT BUY FROM THEM.

I ordered a pair of rustic color boots that was in stock. I received an email a day later saying they were shipped. 2 weeks later I didn't receive any order. So, I called. The rep told me that the rustic color was sold out. Well, it didn't say it was sold out when my card got charged on 9/30/15. So, the rep Michael said that the Black in the exact same boot was available. I received it next day air UPS and they're bleeding. The dye is coming off. And There's a disclaimer which states they are not responsible for delivering fake uggs. Ain't this about a BIT¢H! $122.00 for a $10.00 pair of boots. I wish I could upload a picture. This is sad. The love of money is the root of all evil. Go to the store and buy your boots or order from a real site. Like Nordstrom rack. Ugh Australia is FAKE! FAKE!