UggAustraliaReviews 111

Terrible quality boots even though claim to be made in Australia. Brought two pairs. 1 boot broke after 2 days of indoor wear. The second boot in the first pair broke 2 weeks later and the there pair broke after 2 weeks. Customer service awful and refused a return claiming that the boots had been submitted to too much wear and tear ( after 2 days?!) and water damage ( the part that broke was above my ankle and had not been in contact with water!)

This is my 5th email and I got no response from my last 4. I am very dissatisfied with my Uggs...#1) I was overcharged by $12.00... the price with shipping was &103.00, why was $115.00 taken out of my account? #2) the uggs came today which was 16 days after I purchased them #3) they are not authrntic... real. 4) most important. Not the size I ordered. I cannot fit a size 7... I ordered a women's 9. #5.) They are not light pink... the one that was sent to me was fushia... and a sticker with the color I was supposed to get covering it. #6) the box looked like someone stepped on it which is very unprofessional. 6) the uggs have a nasty mold smell. I am sending them back and I want every cent of my
$115.00 back and I will never order from you again or refer anyone. I am so angry, pissed, mad, disappointed, and I feel robbed and cheated... and scammed.

Can anyone tell me how to reach someone from this site because I need to send these boots back and get my money back...

I had bought these Ugg-slippers in London may 2016. I have used them only in my house.
You can see on the picture that the rims let loose. When I make a appeal on the warranty, the servicecentre UGG said that I had to send the slippers to the shop in Londen.

I purchased a pair of mens Neumel in gray. The shoelaces started to schredd after the first week. I purchased them through Zappos. I called zappos up and they were very nice although they did not carry the shoelaces they referred me to UGG. I called UGG and they took all my information and told me I would have the new shoelaces in 2 weeks time. After about three and a half weeks I put my New UGGS on again and remenbered about calling them. Now the laces have gotten even worse. I called UGG again. This customer service agent said she would send them out. Guess what a month and a half later no shoe laces. I called Zappos again thinking they might have an "in" with UGG being they sell I think many pairs of UGGS for them. They do not. But Zappos is such a good company they credited me Twenty $20 for all my trouble with UGG. They also told me that UGG has an online request form for shoe laces and such, so I filled out the form with my info and guess what? I got an email from UGG saying I was in luck and that my shoe laces would be arriving soon. Guess what? I am still waiting. Every time I venture out to the mailbox I think they will arrive. UGG Austrailia is at the bottom of my list. I will never purchase an UGG product again EVER. If I could give less then one star I would. I have sinced purchased my own laces online I have given up on UGG
Zappos is the best, UGG Australia (China Where they are made now) is the worst.

I like many others have had horrible dealings with the customer service. They either do not know their own policies or lie about them. Every customer service rep I spoke with said something different. I had sent my UGG Elsa boots back because the zipper was starting to jam. It had been almost a year and I figured I would be proactive and send them back and get new ones because it was definitely a defect. Nothing I did. Well... it took them a month to tell me that they lost my boots! I don't really like the look of most of the UGGs but loved these ones and they didnt' even have any in stock to ship back to me as a replacement. I ended up getting money back for them (less than what they had said they'd give me) and then purchase them from another online retailer. I was also not pleased that they called the boots that I purchased "Elsa" as they aren't the same as the ones I purchased in 2014. I am very disappointed. The boots I received craftmanship was also less than acceptable. I won't be buying Uggs again.

Never order from UGG Australia unless you want to waste money. They've consistently lied & now here a month later I have not received a refund & I'm out of money & a shoe. They will keep you on hold forever & tell more lies or say they will call you later when they've gathered more information NEVER will I ever order another pair of UGG's from this unprofessional sorry excuse for a business. Every review I've read complaining about their experiences are 100% correct.